The staff at this hotel are very friendly, however, that is the only nice thing I can say about this hotel. The rooms were not very clean, the food was quite terrible (possibly the worst food I have ever had), room service took an hour to get us a hair dryer after multiple requests...just to list a few things that went wrong. I am certainly aware of the fact that things are not always 100% perfect in any hotel - however, there were one too many things wrong at The Retreat. In terms of value for money, considering that this is India, this hotel is overpriced for the quality provided and we only ended up staying here because our tour company booked us at this hotel. In one word: Beware.
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