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“Excellent service and hospitality”
Review of The Retreat

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The Retreat
Ranked #24 of 143 Hotels in Agra
National Capital Territory of Delhi, India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent service and hospitality”
Reviewed 26 August 2014

It was really a great experience to have stayed at The retreat. I was amazed to see their personal touch these people put into their services. The rooms are good with amazing food they offer. I want to highlight the efforts of Mr. Manoj Sharma, GM of the property, who puts a lot to make the hotel perform the best for the customers. I think its because of him, we had such a comfortable stay at The Retreat. When we were late to arrive at the hotel, the GM Mr. Manoj himself inquired about our delay and made us comfortable. Great Service ... Great Food...Great people.

Thanks you guys ......

Room Tip: every rooms is best,
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  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank nishajayasree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RetreatAgra, Director of Sales at The Retreat, responded to this review, 2 weeks ago
Dear Guest ,

Greetings of the day from team - The Retreat !!!

We are extremely delighted to note that you had a great experience during your recent stay at The Retreat. We are glad to acknowledge that you liked our property, swimming pool, food However; your elaborate feedback & positive comments are the source of motivation to the team for the services provided, which we are confident to take up to the next level. We value your patronage and looking forward in welcoming you, your family & friends to re-live an enjoyable and memorable experience.

Regards
The Retreat Team!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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757 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
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English first
New Delhi, India
Level 4 Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 August 2014

I stayed at this hotel with my family for 3 nights. Rooms are much bigger as compared to other hotels even after placing extra bed there was enough space. Hotel is very clean. As far as food is concerned the elaborate breakfast menu with almost everything one can ask for was there. A-la carte menu also has a lot of variety. This hotel served me best curd rice I ever had in my life. Another good thing about this hotel is very good staff who is always ready to serve you and listen to you for anything you need. Housekeeping staff is also worth mentioning as I requested for iron and hair dryer and they were there in no time. Overall very good experience.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Seema828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRetreatAgra, General Manager at The Retreat, responded to this review, 22 August 2014
Dear Sir,

GREETINGS FROM HOTEL THE RETREAT –AGRA

Thank you for taking time to post your comment on your recent stay at The Retreat .
It was indeed a pleasure to have you, We have always contributed our sincere efforts
in providing our best of the services to the guests. However, please accept our sincere
apology for the inconvenience caused to you during your stay. We have noted your complains
and taken your suggestions on a serious note. We assure you that an appropriate action would be taken so that on next visit you will have a better experience.

We sincerely hope that you will give us more opportunities to serve you in the future and
assure you of our personalized services and best attention.

We again regret for the inconvenience caused to you and thank you for bearing with us.
Looking forward to your next visit to our hotel.

Thanks & Regards,
Manoj Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
1 review
Reviewed 20 August 2014 via mobile

Poor Houskeeping, drainage choked, washroom door can't be locked, bell don't work. Room no. 120.

Committed a discount of 20% on food bill by there reservation team/ staff but refused at the time of check out.

Ambience Good, small hotel. Good food but quite spicy. Evening staff is better n active then morning.

Stayed August 2014, travelled with family
Helpful?
Thank Prashantcafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRetreatAgra, General Manager at The Retreat, responded to this review, 22 August 2014
Dear Sir,

GREETINGS FROM HOTEL THE RETREAT –AGRA

Thank you for taking time to post your comment on your recent stay at The Retreat .
It was indeed a pleasure to have you, We have always contributed our sincere efforts
in providing our best of the services to the guests. However, please accept our sincere
apology for the inconvenience caused to you during your stay. We have noted your complains
and taken your suggestions on a serious note. We assure you that an appropriate action would be taken so that on next visit you will have a better experience.

We sincerely hope that you will give us more opportunities to serve you in the future and
assure you of our personalized services and best attention.

We again regret for the inconvenience caused to you and thank you for bearing with us.
Looking forward to your next visit to our hotel.

Thanks & Regards,
Manoj Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon, Haryana, India
1 review
Reviewed 19 August 2014

I forget my watch in orginally allotted room during change to new room, by evening I have asked the staff to locate it but they have given me so many excuses but when I have asked them to give me the Video Footage & Police help, with in 10 mins their staff handed over my watch.

Be care full with your belongings in the hotel.

Room Tip: Train your staff of some ethics. Its matter of our country image as well.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank yogesh_chugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRetreatAgra, General Manager at The Retreat, responded to this review, 20 August 2014
Dear Sir,

GREETINGS FROM HOTEL THE RETREAT –AGRA

Thank you for taking time to post your comment on your recent stay at The Retreat .
It was indeed a pleasure to have you, We have always contributed our sincere efforts
in providing our best of the services to the guests. However, please accept our sincere
apology for the inconvenience caused to you during your stay. We have noted your complains
and taken your suggestions on a serious note. We assure you that an appropriate action would be taken so that on next visit you will have a better experience.

We sincerely hope that you will give us more opportunities to serve you in the future and
assure you of our personalized services and best attention.

We again regret for the inconvenience caused to you and thank you for bearing with us.
Looking forward to your next visit to our hotel.

Thanks & Regards,
Manoj Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh, Chandigarh, India
1 review
Reviewed 18 August 2014

Stayed for couple of days with my family and it was excellent experience with decent staff and good food. Parking needs to be attended to, it is a grey area. Nice, clean and well maintained swimming pool.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Binay680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRetreatAgra, General Manager at The Retreat, responded to this review, 20 August 2014
Dear Mr.


GREETINGS FROM HOTEL THE RETREAT- AGRA

Thank you very much for staying with us at Hotel The Retreat Agra. At the outset, please accept our sincere thanks for taking time & writing your valuable feedback for us.
We are delighted that you chose to stay with us on your visit to Agra. Iam pleased to read that your expectations were mostly exceeded, as it enables us to constantly monitor and improve the care and services we endeavour to provide to our guests.
However, it is the attentive yet unobtrusive service of our dedicated team members which creates memories for our guests and I am glad that they were able to create memories to cherish during your stay at the hotel.
We look forward to welcome you again on your next visit & give us the opportunity to pamper you again with our services. I will be most delighted to share your feedback with all members of the team.

Thanking & Regards,
Manoj Sharma
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level 5 Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 August 2014

Food quality is great
Rooms are nice
Swimming area is also good
Limited Parking space
Decent staff. 15th august was full packed hotel, so the service time delay started happening, despite not too many people eating at that time.
Management is nice and understand your needs and takes proactive action
Reasonable rates

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Shagun1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRetreatAgra, General Manager at The Retreat, responded to this review, 20 August 2014
Dear Mr.


GREETINGS FROM HOTEL THE RETREAT- AGRA

Thank you very much for staying with us at Hotel The Retreat Agra. At the outset, please accept our sincere thanks for taking time & writing your valuable feedback for us.
We are delighted that you chose to stay with us on your visit to Agra. Iam pleased to read that your expectations were mostly exceeded, as it enables us to constantly monitor and improve the care and services we endeavour to provide to our guests.
However, it is the attentive yet unobtrusive service of our dedicated team members which creates memories for our guests and I am glad that they were able to create memories to cherish during your stay at the hotel.
We look forward to welcome you again on your next visit & give us the opportunity to pamper you again with our services. I will be most delighted to share your feedback with all members of the team.

Thanking & Regards,
Manoj Sharma
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey, United States
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

Stayed here for one night when we did the Golden triangle tour in July/2013. The hotel is clean and modern. Buffet breakfast spread was good. Staff were decent too, nothing special. Would not mind staying here again, but would definitely consider other options too.

Room Tip: There was a loud party with blaring music going on right next door... we could not sleep a wink unti...
See more room tips
  • Stayed September 2013, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Vindhya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRetreatAgra, General Manager at The Retreat, responded to this review, 20 August 2014
Dear Sir,

GREETINGS FROM HOTEL THE RETREAT –AGRA

Thank you for taking time to post your comment on your recent stay at The Retreat .
It was indeed a pleasure to have you, We have always contributed our sincere efforts
in providing our best of the services to the guests. However, please accept our sincere
apology for the inconvenience caused to you during your stay. We have noted your complains
and taken your suggestions on a serious note. We assure you that an appropriate action would be taken so that on next visit you will have a better experience.

We sincerely hope that you will give us more opportunities to serve you in the future and
assure you of our personalized services and best attention.

We again regret for the inconvenience caused to you and thank you for bearing with us.
Looking forward to your next visit to our hotel.

Thanks & Regards,
Manoj Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Retreat

Property: The Retreat
Address: Taj Nagari Phase -1 | Prateek Enclave, Shilpgram Road Near Taj Mahal, Agra 282001, India
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #24 of 143 Hotels in Agra
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Retreat 4*
Number of rooms: 54
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