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“Needs Improvement”
Review of Vits Agra

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Vits Agra
Ranked #28 of 142 Hotels in Agra
Reviewed 5 January 2014

Pretty far away from town and once you are in, there's no going back for anything, other than driving back to Delhi. I was promised a family room (through the tour travel agent) - but instead got a small double bed room - and had to run here & there to manage with one extra bed - this was a big let down. The folks in front office/reception appear clueless, unsure and not much trained to handle customers. Food choices at the restaurant are minimal - could do with some more choices.

Room Tip: Go only if you are done with all your Agra programs & wanting a stop over before onward travel.
  • Stayed: December 2013, travelled with family
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2  Thank nssrini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

We have taken note of your specific feed backs and we are incorporating them in our training program.

We do hope you try us again and we feel sure you would have a better experience on your next visit.

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Reviews (211)
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149 - 155 of 211 reviews

Reviewed 4 January 2014

In Brief...
Good:
Food was OK.
Location was easy to find as it is on the highway into town ( across town from Taj).
Easy check in.
Good staff except the lady at reception who couldn't smile or be welcoming.
Wheelchair access in room was good. Room was big and had large doors from corridor and into the bathroom. Adequate space in bathroom.
Good bed linen.
Good TV channels.
Good value for money.
Room was quiet.

Bad:
Lack of awareness about wheelchair users and their needs.
Complicated wifi login procedure.
Mattress had sagging soft spot that caused discomfort.
Steps from lift lobby to corridor on every floor making it difficult for wheelchair users.
No atmosphere or facilities as it is a business hotel.
Several short power cuts as generators kick in when local power is cut.

  • Stayed: January 2014, travelled with family
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2  Thank Lokamitra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

That was some great feedback. Wi-Fi is fixed. We are going to work on some Ramps to make it more friendly than it is to our guests on wheel chairs.

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Reviewed 2 January 2014

The hotel is new, clean and well designed.
Though this place is on high way and bit far from Taj Mahal, you should choose it over noisy, crowdy by lanes of Agra city.

The service staff is well mannered.
The cafe/dining is good and the food quality was very good.

the check in / check out was smooth.

Some not so good points:
1. The A/c was not operating well, and the attendent plainly told that he can't do anything about it!
2. The room didn't have ANY view at all. No windows to oversee any view!
3. The bathroom was stinking with bad smell.
4. The other room occupants were noisy and the corridor was busy, so not good for quiet sleep.

Room Tip: Choose room with good view if there's any. (Check and decide).
  • Stayed: December 2013, travelled with family
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1  Thank Ajit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

Thank you for your kind words.

There were some things you mentioned that we need to take care of. It has gone into our monthly training reviews and we hope you stay with us again and see the improvements for yourself.

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Reviewed 2 January 2014

Hotel and room are very clean and well maintained by staff. Rooms are operated with latest technology and very comfortable beds. Best hotel in Agra but bit far from the Taj Mahal. Restaurant and food excellent.

  • Stayed: December 2013, travelled with family
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Thank Prady2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

:)

Thank you!

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Reviewed 1 January 2014 via mobile

We booked this hotel by online travel agent. We loved the relaxed, quiet atmosphere and very welcoming Staff. We stayed two night.
Because it is a few kilometers from the city of the Taj Mahal it would not suit everyone but as we had taken a cab that was no problem. Another guest used auto rickshaws to get around without any problem.
The Mango Suites was very clean and our rooms were spacious. The breakfasts, included in the price, were also very good.
We highly recommend this hotel.

  • Stayed: November 2013
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Thank mariauk83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

We thank you for your kind words and appreciate that you took the time to review.

Thank You!

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Reviewed 22 December 2013

At the budget price it is a very very good and clean hotel. a very courteous staff. I requested for warm drinking water early in the morning at around 5.00 as I did not want to disturb my sleeping wife by switching on the kettle in room and got it within 5 mins. staff was very courteous. the distance from the Taj is not a problem as Taxi easily available. only hitch during my stay was the breakfast. we requested for cold milk for cornflakes but it never came. the reason we got before we moved out was that milk got frozen in refrigerator and hence they could not serve it which sounded so stupid as we were sitting in the restaurant for almost half an hour during breakfast and they were not able to give us the required stuff....I was wondering how much will it take to convert milk from frozen state to liquid state with a little assistance in a microwave or even on a gas burner. except for that one incident during breakfast, hotel stay was good and worth every rupee you pay...

  • Stayed: December 2013, travelled with family
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Thank rajdiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

Thank you for the kind review.

I think we goofed up on the milk. We trained some more.

Hope you do stay with us again :)

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Reviewed 18 December 2013

This was my First Experience In Mango Hotel Agra.. Was a comfortable stay friendly staff with great hospitality treatment. Rooms are neat and clean with comfortable beds.
Finally stay was awesome, thank to all of Mango staff for good hospitality.

  • Stayed: December 2013, travelled as a couple
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Thank Rajesheye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

Happy to please :)

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Additional Information about Vits Agra

Address: Block #66 & 73, NH2, Delhi Agra Road | Next to Dawar Industries, Sikandra, Agra 282007, India (Formerly Mango Hotels, Agra - Sikandra)
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #28 of 142 Hotels in Agra
Price Range: £20 - £41 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Vits Agra 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Mango Hotels, Agra - Sikandra is a refreshingly-new budget business hotel in Agra offering zero-fat luxury at a very affordable price. Located prominently on National Highway-2, this smart bed and breakfast hotel warmly welcomes weary travelers to Agra as they drive in from Delhi and Jaipur en route to the Taj Mahal and other tourist spots. ... more   less 
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