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“Terrible. And they'll rip you off!”
Review of Vits Agra

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Vits Agra
Ranked #32 of 143 Hotels in Agra
Reviewed 23 February 2014

If you're visiting as a tourist, don't even bother. Period.

1. As previous reviews suggested, it's out of the way from the main attractions of Agra.

2. Pre-arranged two simple requests. First - have transport available at the scheduled time for pick up at the train station. Second - have a bouquet of flowers ready in my room for my girlfriend, as it was Valentine's Day. Transportation was late (needed to call the hotel before the driver showed up). Flowers were NOT in the room as requested. The staff ended up putting them into my friend's room. How embarrassing is that to have to take it away from them and bring it back to my room? If you're in the hospitality industry, you would think that this request would be second nature.

3. We booked a driver to take us to the Taj Mahal and Fatehpur Sikri. The price was ridiculously high. After making a few calls, they were willing to take the pricing down, but then they kept insisting that we would need to forego the included breakfast buffet (obviously to save costs on their end). We had to insist that we return for the buffet vs. a pre-packed breakfast; especially because the hotel was ON THE WAY from the Taj to Fatehpur Sikri.

4. There is no "hot water". If you stay here, get ready for lukewarm showers. Unfortunate, as the washrooms are otherwise very clean and modern.

5. Wi-fi is garbage if you don't have an Indian SIM Card. You'll need to go through a third party service where they SMS you a password to login. We needed the hotel staff to do that for us on their mobile, which took 2 staff members over a 1/2 hour to figure it out.

6. Room service. Don't get me started. Had to pay TWICE for it. I specifically asked if I could pay at check out and the staff said NO. When the food arrived, I handed the staff member money. I also asked him how the hotel would know that I had paid them. He told me to sign the receipt. I did. BIG MISTAKE. In India, if you sign a receipt, it means you AGREE TO PAY AT CHECK-OUT. Of course, having signed my receipt, the hotel staff treated the rupees as a fat tip, and insisted that I had not paid the following day.

Room Tip: Best tip for travellers - don't stay here.
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  • Stayed: February 2014, travelled with friends
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6  Thank rynwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 31 March 2014

Contrary to your review, Mango Hotels is right next to Akbar's Tomb wihich is a UNESCO world heritage site. It is 12 Kms from the Taj Mahal and perhaps one of the closer hotels to Fatehpur Sikri. Located out of the dust and din of the old city is happens to be in one of the cleanest environs of Agra City.

Sorry about putting the flowers in the wrong room. We should have checked which guest requested the flowers before allotting the room. We also regret the other feedback you have put on record and the same has since been tackled via training needs to ensure that such a review is never registered in future.

We do trust you will give us the opportunity to serve you again at Agra and other locations across India so we may demonstrate our commitment to guest feedback and action therefore.

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137 - 143 of 213 reviews

Reviewed 12 February 2014 via mobile

Firstly, the hotel itself is excellent - a real business class hotel with lovely room, great bathroom and efficient room service. However, it is NOT advisable for tourists. It's a 45 minute rickshaw or taxi ride to the Taj Mahal! We arrived by train at 11pm and by the time our rickshaw driver had found the hotel it was nearing 12.30am! Not ideal for a sunrise start the next day - again, had to leave the hotel at 6am to be at the Taj for its 7am opening! The staff were also pretty unhelpful when our booked taxi for the morning didn't turn up - they informed us it would take 2 hours to order another as all taxis canned from Agra an hour away. The security guy eventually found is a rickshaw. It was 300-459 each trip into Agra though. Definitely not a tourist spot. There is no where to eat other than the hotel and its room service either as its on the Delhi highway among car dealerships and factories. Nearest bar was back in Agra 45 mins away too.

  • Stayed: February 2014
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3  Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

Thank you for your candid Feedback.

Our guests tend to enjoy the relative cleanliness and less crowds of the location and it is very close to Akbar's Tomb and Sikandra. We have cab services that can shuttle guests to the Taj.

Sorry to see you didn't have a perfect stay.

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Reviewed 9 February 2014

Clean hotel with restaurant, breakfast and wi-fi. Very Good value stay for the area. Not fancy but well maintained property and helpful staff. Restaurant food was very good and inexpensive(about $20/2 people for a feast)

+Pros: clean, helpful, internet and breakfast and newspaper included, restaurant on site. small but comfortable beds, modern bathroom, AC, flat panel television
- Cons: slow wifi except in late evenings, restaurant has no liquor license and no chilled drinks - only room temperature, can be noisy with some traffic noise and loud hallways/thin walls in the evenings

  • Stayed: February 2014, travelled on business
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2  Thank OnAPlane2Day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

Thank you for your candid feedback and we do expect a formal opening of the Bar/Lounge this April.

Do look forward to hosting you again.

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Reviewed 7 February 2014

Hotel is far away form Agra city and Taj Mahal is approximately 17.5 KM form Hotel. Travel time for city/Taj Mahal is minimum 1 to 2 hour due to Jam on roads. About hotel OK OK no ventilation is there. Food quality is average. Service is very Poor. 30 to 40 min service with two/three remainder you will get room service. Kindly Check your room before check in what is in room. At Check out time Hotel Receptionist told me that I took there ALL OUT machine (mosquito repellent Machine Price must be aprox Rs. 100 to 150). I stay in hotel four night i took two rooms i paid them more than Rs. 20,000/- for stay and they blaming me for that Machine which is worth of 100 to 150 only. So if you want to stay please make checklist before check in

  • Stayed: January 2014, travelled on business
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2  Thank sethirajeev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 31 March 2014

We regret that you did not have a perfect stay at Mango Hotels - Sikandra

We regret that it took you that long for the Taj Mahal. Usually it takes 25-30 mins but Agra can sometimes have very unreliable traffic conditions. The Hotel is great for exploring the other sites like Akbar's Tomb and Fatehpur Sikri.

Housekeeping as a policy checks all check out rooms for anything the guests may have left behind. Trust we did not charge for the mosquito repellent plug-in provided as a standard in the rooms.

We do hope you give us the opportunity to serve you again in Agra and the othe Mango.hotels across the country.

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Reviewed 7 February 2014

Mango Suites is a budget property with good rooms & room service but what spoils your mood is one the distance from the city (15 KM) & the in house restaurant.

Once you are at the hotel please forget going to the city due to heavy traffic that you'll have to face.

As far as restaurant is concerned it is not expensive but the quantity & the variety that they offer is something to be concerned about.

Overall, I would not recommend a stay at this hotel

  • Stayed: February 2014, travelled with family
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1  Thank KaranGargMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

We were concerned about your remarks on food and we have sent our corporate chef recently to review the whole setup.

We have full faith that you shall be delighted should you consider staying with us again.

Looking forward to delighting you this time.

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Reviewed 5 February 2014

Just walked in to this hotel for an overnight stay.
1. Advance room rent was taken and the same was informed after the check in was done and luggage was transferred to the room. Staff told its a policy
2. no receipt was issued for advance taken. Staff told I can believe them.
3. Room service for food was availed during midnight for which no bills were issued. staff told its midnight so they will get the bill signed in the morning
4. In morning i was having my breakfast that staff insisted for immediate payment of food bill that i had in the night. I told them to put in my room bill so that I can clear all while checking out. The staff didn't waited for me to complete the breakfast and insisted for immediate payment.
Next , I checked out within next 5 mint.

Horrible attitude. Just cudn't understand their attitude towards payment

Room Tip: Please stay away from this hotel. once checked in you can't check out as there are no other hote...
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  • Stayed: February 2014, travelled on business
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5  Thank Harish R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

We have exchanged communication on this and the deficiencies you experienced have been action-ed.

Your feedback was so critical. Thank you.

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Reviewed 3 February 2014

Stayed around the new years for 2nights. Was a bit difficult to find at night when we arrived as it is a fair distance from the main Agra city. However, we were quite surprised by the rooms. They were excellent. Very modern and all amenities provided. Was by far the best hotel for the money during our entire 12day trip.

Buffet breakfast included was ok. Nothing fancy but couldn't complain. However, the restaurant food (dinner) needs to be improved. NOTE: There are no other decent food places anywhere near by so you either have dinner in the city and then go to the hotel or live with the semi-average food (expensive though) at the hotel restaurant.

Pros: Very neat and clean, Modern rooms, friendly staff
Cons: Distance from city, Food at the restaurant.

Room Tip: We were on the second floor and barely heard the traffic or neighbours.
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  • Stayed: January 2014, travelled as a couple
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1  Thank Maaz K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mango-Hotels, CEO and Guest Care Executive at Vits Agra, responded to this reviewResponded 26 March 2014

Thank you!

&

Do keep coming back...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vits Agra

Address: Block #66 & 73, NH2, Delhi Agra Road | Next to Dawar Industries, Sikandra, Agra 282007, India (Formerly Mango Hotels, Agra - Sikandra)
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #32 of 143 Hotels in Agra
Price Range: £25 - £40 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Vits Agra 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Mango Hotels, Agra - Sikandra is a refreshingly-new budget business hotel in Agra offering zero-fat luxury at a very affordable price. Located prominently on National Highway-2, this smart bed and breakfast hotel warmly welcomes weary travelers to Agra as they drive in from Delhi and Jaipur en route to the Taj Mahal and other tourist spots. ... more   less 
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