Our experience with the Taj Residency was horrible. We were put up in a small dank room; we asked to be moved to another; we were told that all the other rooms were booked.
The bed sheets were torn; stained; dirty and the blankets also dirty and musty: We complained and after waiting over an hour they replaced the sheets and this time the sheets had holes and blood stains. It was very late at night and we ended up staying;we had a horrible sleep.
I spoke to the manager in the morning and told him that we were shocked at the state of the rooms and the lack of cleanliness re bed linens. He was rude; totally uninterested and exceedingly dismissive. What really surprised us about this hotel is that it has a nice outside exterior and the lobby is quite nice. Do yourself a big favour stay somewhere else!!!!More
- Room Service