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“Rank 2 is not justified”
3 of 5 bubbles Review of Trident, Agra

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Trident, Agra
Ranked #2 of 145 Hotels in Agra
Certificate of Excellence
New Delhi, India
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Rank 2 is not justified”
3 of 5 bubbles Reviewed 30 August 2012

Stayed here for a night. Check-in was smooth but the room was not what i had booked. I was advised, my room was not available and thus given that room. After a strong protest, my preferred room was provided as if it was a favor!

The rooms are quite small for trident standards. The lobby area is nice. The pool again is a small one. Breakfast variety was quite limited but service was good. The price we paid was for off season, so the deal seemed to be reasonable afterall.


ITC Mughal in the neighborhood looked like a better option when we went there for dinner.

Room Tip: The hotel is quite small, so you are never away from the common areas! Pool view rooms are not Pool...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dewananuj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 2 September 2012
Dear Guest,

The entire team joins me in thanking you for staying with us and for sharing your experience at Trident, Agra on Trip Advisor .

We are happy to note that our services and facilities were to your satisfaction. It is our constant endeavour to deliver best services and it is appreciation and feedback such as yours which motivates the entire team to continue striving for excellence.

As you have mentioned, we have done major renovation in the public areas of the hotel like the lobby, bar and restaurant. We are looking at renovating the rooms and corridor in the not too distant future.

We look forward to welcoming you back to our hotel soon.

Warm Regards,

Vishal Bharti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (479)
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English first
New Delhi, India
2 reviews
4 of 5 bubbles Reviewed 27 August 2012

Trident Agra is a beautiful hotel and extremely helpful staff. I stayed their with my family and we had three rooms in all. The stay was very comfortable and place was very refreshing for spending quality time with family. My kids enjoyed swimming and kids acivities. Hotel was totally packed due to long weekend and still it was very well managed and you didn't find the place choatic. Breakast had a decent variety and service was great. Overall it was a great experience !!!! and will visit again.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Munishtaneja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 2 September 2012
Dear Guest,

The entire team joins me in thanking you for staying with us and for sharing your experience at Trident Agra on Trip Advisor.

Thank you for your wonderful words of appreciation and encouragement for our team. It is truly heartening to have our efforts recognized by you in such a manner.

Your positive observations regarding our rooms and dining experience is inspirational for all of us.

It is our endeavor to ensure that every guest leaves as an ambassador of our product and services. We are delighted to note that we have exceeded your expectations during your stay with us.

We look forward to the pleasure of your return and assuring you of our best service and attention at all times.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oviedo, Florida
Level Contributor
275 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed 24 August 2012

I was a part of a team of 5 that stayed here this past week. Everything about this place was excellent! It was clean, clean, yes that was different from the rest of the country. What a refreshing change. The staff was incredible. One Example: The travel agent that booked the rooms had confused the reservation request. But the check-in staff got us all checked in without any hassle. The rooms were very nicely equipped, the bed was a dream, and the bathroom was modern and spotless. We used both the restaurant menu and the buffet. The food was served promptly and exceeded all expectations. We could not have made a better choice.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wadleyfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 2 September 2012
Dear Guest,

It was a pleasure having you stay at Trident Agra.

We thank you for taking time to review us on Trip Advisor and are happy to read your compliments on our product and facilities.

We are also grateful for your appreciation of the services provided by the team. It is truly heartening to have our efforts recognized by you in such a manner. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward!

We appreciate your support and patronage and thank you for giving us more opportunities to be of service.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sudbury, Canada
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 22 August 2012

Compared to the Trident in Mumbai, this paled in comparison. The rooms and the hotel itself were nice enough, but certainly nothing out of the ordinary. The breakfast was quite nice, and we had dinner there both nights of our stay. The staff at the restaurant were fantastic, catering to our every desire, and were especially kind to give me extra water and bananas for breakfast when they heard I had stomach troubles!!

This hotel seemed to cater especially to families. There were always kids in the pool, which is just fine, but if you're a couple, the pool area is not necessarily inviting (but the kids were fun to watch). The pool area also lacked any real shade, so sitting near the pool was not an option for us.

Overall, the hotel was quite adequate, on lovely grounds. We loved the sitar player!!

Room Tip: This hotel is close to the Taj Mahal.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ckg11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 23 August 2012
Dear Guest,

I am delighted to note that our services exceeded your expectations and past experiences. It was a pleasure to have been of service to you.

Thank you for taking time off for posting such gracious comments on Trip Advisor.

It has always been our utmost focus to provide our guests with personalized service that meets high standards of hospitality and it is motivation from discerning guests such as you which encourages us to give our best.

We are grateful for your appreciation of the services provided by the team. Your words of appreciation shall go a long way for the team to continue to deliver a high level of service to our guests.

We look forward to the opportunity of welcoming you back on your next visit to Agra.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Arab Emirates
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 August 2012

we stayed at trident over the weekend in july... great experience, though i have been to this hotel couple of times... but this time it was an amazing experience.... food was excellent, services were good... 1st day the breakfast wasnt too good however post my discussion with ex. chef he did offered few dishes other than the buffet but we were full by that time, and next day the b.f was awesome & everything was fresh, ex chef personally came & enquired about the food... upon departure the chef sent a small lunch box for us.. i really appreciate his efforts..!!!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kapil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 23 August 2012
Dear Guest,

Thank you for giving us an opportunity to serve you during your stay with us.

We thank you for your time and for sharing your experience on Trip Advisor. We are happy to learn from your feedback that you found our food, service and facilities to your satisfaction.

The team and I hope that Trident, remains your preferred hotel on all your future visits to Agra.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 21 August 2012

The hotel is only OK, I do not have a problem per se with the hotel. But this is definitely not a Trident quality.

The hotel has miserably small rooms and beds. The rooms are averagely equipped. The quality of stuff used in the rooms/hotel (furniture upholstery or floor coverings) are really very average quality. The kids pool is just s splash pool (which i have even at my home) - same quality and size ---- very disappointing.

The staff is nice and helpful, but they can do only as much.

Overall go there and stay, it has a nice location, but do not expect it to be a Trident group hotel.

Room Tip: Do not pay a bit extra for the pool facing room, it is simply a sham (the pool). just take any room...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NitinRai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 3 September 2012
Dear Guest,

The entire team joins me in thanking you for staying with us and for sharing your experience at Trident, Agra on Trip Advisor .

It is our constant endeavor to deliver best services and it is appreciation and feedback such as yours which motivates the entire team to continue striving for excellence.

As you have mentioned, we have done major renovation in the public areas of the hotel like the lobby, bar and restaurant. We are looking at renovating the rooms and corridor in the not too distant future.

We look forward to welcoming you back to our hotel soon.

Warm Regards,

Vishal Bharti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 August 2012

I stayed in the Trident for 3 nights (from 17th to 20th) with another family and we had kids with us. Needless to say, the visit was excellent. The food was great. Staff was extremely polite and went out of their way to fulfill your wishes. Avinash and Sahil keep up the good work. When my daughter asked for apple juice and hot chocolate milk it was promptly bought to our table - even though it was not on the buffet. The crepe which you make are out of this world and all of us must have had 20 or so and the staff was ready to get more for us. On Sunday morning (19/8/12) the hotel was so packed, everybody was really rushed off their feet, even then they had a smile on their face, took time out to greet you and ask about your preference. I had ordered 2 omelletes, they got a bit delayed and the lady serving them was so apologetic. But you couldn't blame them because they were really,really busy and trying their best.
The staff at the bar was extremely well trained, polite. My husband had asked for a chilled beer, when he got the beer - it wasn't to the temp he liked. I wish I remebered the bartender's name - he was so polite. He changed the opened beer bottle with another chilled one without any fuss. I am impressed. Infact, we just went out to see the Taj for half a day and after that we decided to not go anywhere else, just stay in the hotel and enjoy their hospitality.
The rooms are compact but really clean which for me is very important. There was only one slight problem in the ground floor room, facing the pool - it was slightly musty smelling. The room facing the garden had no such problem as it was getting enough sunlight. Another thing was sometimes the doorbell wouldn't ring and you had to press it 3-4 times.
The gym is nice and compact with good machines. Kids club too is great. The kids had a lovely time playing board games,table tennis, football and swimming. I wish the management can do something about the changing rooms as they are too small. Only 2 people can use it at a time conveniently.
On the whole, we had a great time. Its a great value for money. Keep up the good work and special thanks once again to Avinash and Sahil. My daughter is still missing your buffets and especially the crepe. Will definitely visit again

Room Tip: Rooms facing the garden as they get lots of sunlight.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 23 August 2012
Dear Guest,

Thank you very much for choosing The Trident during your visit to Agra and also for sparing time to share your experience on Trip Advisor.

My team and I deem it a privilege to have served you and we are delighted to read such a wonderful review from you. We are happy to learn from your feedback that you had one of the finest hotel experience at The Trident.

I have conveyed your compliments to Avinash, Sahil and also to the entire team, for whom it has been a great source of inspiration. It is our utmost focus to provide our guests with personalized services and facilities which meets high standards of hospitality and it is truly heartening to have our efforts recognized by you in such a manner.

Our greatest strength is our team and your recognition will encourage us further to deliver our best.

Thank you for your patronage and support to The Trident Group and we look forward to the opportunity of welcoming you back to Agra.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trident, Agra

Property: Trident, Agra
Address: Fatehabad Road, Agra 282001, India
Phone Number:
Region: India > Uttar Pradesh > Agra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Agra
#2 Luxury Hotel in Agra
#2 Family Hotel in Agra
#2 Romantic Hotel in Agra
#2 Business Hotel in Agra
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Trident, Agra 4.5*
Number of rooms: 135
Official Description (provided by the hotel):
The Trident, Agra, set amidst beautiful gardens, fountains, landscaped central courtyards, is built of red stone reminiscent of the Mughal era. The hotel is only 1.5 kilometers away from one of the new 7 Wonders of the World, the Taj Mahal. ... more   less 
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Also Known As:
Trident Hotel Agra
Hilton Agra
Agra Trident Hotel

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