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“We could not have asked for better service”
Review of Trident, Agra

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Trident, Agra
Ranked #2 of 145 Hotels in Agra
Certificate of Excellence
Gurugram (Gurgaon), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“We could not have asked for better service”
Reviewed 11 July 2014

My wife, myself and our four children stayed for 3 days and the staff looked after us exceptionally well. From the moment of our arrival to the minute we left the staff throughout could not have done any more for us.

My younger two loved the kids club and would quite happily have stayed there the whole time of our visit. My older two were more than happy with the pool and the other facilities, whilst my wife and I enjoyed relaxing with a book by the pool with great food.

The food was superb (we had beakfast, lunch and dinner), and Ashutosh the chef offering to cook anything for us that was not available. He even took the kids off to cook their own pizzas - with chef hats and all, and then povided us a huge box of pastries for the journey home.

As far as customer service goes this was second to none, we loved our stay. Thankyou.

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank KateL71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 18 July 2014
Dear Guest,

Thank you for choosing to stay with Trident on your trip to Agra. All of us are delighted to read your review on your experience at Trident, Agra.

It would be a pleasure to share your encouraging feedback with the entire team at Trident, Agra. Thank you for your generous praise for the team. It’s a pleasure to learn that you found the staff excellent, helpful and courteous.

We are delighted to learn that you found our facilities, product and service to your satisfaction. Thank you indeed for such gracious feedback. Your words of appreciation will go a long way to motivate us to continue to deliver a high level of service to our guests.

Our Kids Club and Food & Beverage teams are grateful to you for recognizing their efforts they had put in.

It is motivation from discerning patrons such as you, which encourages us to give our best. It has also been our utmost focus at Trident, Agra to provide our valued guests with personalized service that meets high standards of hospitality.

We are all looking forward to welcome you back and to get another opportunity of creating wonderful experiences for you.

Thank you,

Yours sincerely,


Rohit Dasgupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014

I stayed one night at this hotel and had a great visit. The staff are well trained and the facilities are very good. Some pricing seems on the higher side (transfers) but to say they are big on service is an understatement! Special thanks to Kunal who helped us organise a program that suited our schedule and also to Lalit the chauffeur who gave us the advice (on the way to the hotel) to visit the fort in the evening and the Taj at dawn. They both helped us get the most out of our short time. The guide that was organised to take us to the Taj was also terrific. I would happily stay here again.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Dozer63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 10 July 2014
Dear Guest,

Thank you for taking time out and for sharing your experience.

Our hotel offers an excellent opportunity to relax and unwind in tranquil surroundings and this is what our guests appreciate the most about us. It is great to know that the charm of the stunning landscaped gardens and the serene ambiance of the hotel worked its magic on you.

I am delighted to know that every aspect of your experience was excellent. Warm hospitality, delicious food and attentive service left a great impression on you. It feels so special to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories of our guests.

Thank you once again for taking the time to write the review. We are proud to have a Trident ambassador in you. We hope that you will plan another holiday with us soon!

Thank you,

Yours Sincerely,


Rohit Dasgupta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 July 2014 via mobile

We stayed at the trident Agra with my parents and children... A must must stay for anyone visiting Agra.. To taste Indian hospitality in its truest form.
Wide smiles, graciousness, courtesy, kindness , fantastic service, are all second nature to all the staff at the hotel.
A great hotel if you are traveling with kids..the kids club is awesome...the chef takes great care of kids food needs.
Very close to the taj mahal...overall the best hotel to choose from in Agra.

Stayed July 2014, travelled with family
Helpful?
Thank shivpuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 10 July 2014
Dear Guest,

Thank you very much for taking time to share your experience on Trip Advisor and for recognizing our team members.

Your gracious comments have been shared with the team, who were delighted to read such a fantastic review from you.

We are committed to quality service and it is recognition such as yours which is truly a honour for us and inspires us to strive even further for excellence and deliver our best.

We at the Oberoi Hotels and Resorts take great pride in the service levels at our hotels and experiences of all our guests. Guest feedback is the most integral part of this endeavour and through feedback we strive to be better.

It was an absolute delight to have been of service to you and we all await your return to stay with us soon.

Thank you,

Yours sincerely,


Rohit Dasgupta
General Manager
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Sydney, Australia
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 July 2014

I only stayed here overnight, less than twelve hours. Staff were very courteous and helpful. Facilities excellent. No free Wi-Fi in room but complimentary in the business centre. Restaurant very nice but a little pricey. Alcohol very pricey, especially wines. I had to check out early and staff prepared "take away" breakfasts for my son and I.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 10 July 2014
Dear Guest,

Thank you for choosing Trident Agra for your stay and for a fantastic review. It was a pleasure to serve you.

Our hotel offers an excellent opportunity to relax and unwind in tranquil surroundings and this is what our guests appreciate the most about us. It is great to know that the charm of the stunning landscaped gardens and the serene ambiance of the hotel worked its magic on you.

I am delighted to know that every aspect of your experience was excellent. Warm welcome, delicious food and attentive service left a great impression on you. It feels so special to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories of our guests.

Thank you once again for taking the time to write the review. We are proud to have a Trident ambassador in you. We hope that you will plan another holiday with us soon!

Thank you,

Yours Sincerely,


Rohit Dasgupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cehegin, Spain
Level Contributor
133 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 1 July 2014 via mobile

Like others before me as soon as you walk in the foyer you feel at home. Staff are excellent from Reception, through Food and Beverage to House Keeping. For me though the star is Ashutosh Awasthi and his staff in the Dining Room. We were enthralled by his selection of dishes using local ingredients but combining them in a very unusual combination. Ever had Beetroot for pudding, no me neither but his Beetroot Halawi was superb. Well done Ashutosh keep up the great standard you set and continue to lead a great team.

Bar staff were also very well informed and attentive, have to say the whole team and hotel deserve their 5 stars.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 10 July 2014
Dear Guest,

Thank you so much for your priceless appreciation about Trident, Agra on Trip Advisor!!

Your appreciation about the product, garden, staff is really very special. The highly motivated and well trained staff is a distinctive feature of Trident, who provides exceptionally attentive, personalized and warm service. We are glad to know that we were able to create an environment of excellence.

We strive everyday to deliver an excellent experience to our guests. Your generous indication of our product and service will be a source of inspiration and it encourages us to achieve even higher standards of services.

I along with the entire team of Trident hope to have the pleasure of welcoming you back in our properties worldwide, in the near future.

Thank you,

Yours sincerely,


Rohit Dasgupta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marietta, Georgia
Level Contributor
184 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 30 June 2014

We stayed here one night while visiting the Taj Mahal and it is a lovely place to stay. The rooms are comfortable and well appointed. The restaurants serves delicious food and the bar is a relaxing place to enjoy some down time and good drinks. There is a playground area for the kids along with a nice pool. Stores for shopping and plenty of spa treatments for adults. Do beware you have to pay for internet service, but it is a nice stay and a quick jaunt in a tuktuk to the Taj Mahal. The front desk will arrange for your tickets to the incredible site as well as provide you with water, booties to don when entering the building and the tuktuk ride there.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 10 July 2014
Dear Guest,

We thank you for choosing to stay with us during your visit to Agra in June 2014 and also for posting such an inspiring review on Trip Advisor.

It was indeed a delight to have been of service to you.

The team and I are overwhelmed to read your kind words of appreciation of our product, facilities, food and service. We are happy to read your gracious compliments.

It is our constant endeavor to provide our guests with the highest level of comfort and to make their stay truly memorable.

We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to be of service.

Thank you and regards,


Rohit Dasgupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

It has been an amazing experience everytime we visit these quiet and serene hotel. The lobby is simple and flawless,not like any other flashy hotels of agra.
The pool is like an oasis in the centre of the hotel. They have a bar and a multicuisine restaurant, but what sets is apart is the service and the food. We are vegetarian and always tried their pizza and pasta and what adds icing to the cake is their chef ashutosh!
truely an amazng hospitalty professional who cooks and serves with passion and warmth.
everytme we go, we are so welcomed that we invite people along wth us to dine and they enjoy the experence too.
strong recommendaton for everyone visitng agra or who would like to experience the best hosptality, TRIDENT is the place!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Nirmalsukh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentAgra, General Manager at Trident, Agra, responded to this review, 10 July 2014
Dear Guest,

We thank you for choosing The Oberoi and also for taking time to share experience on Trip Advisor.

I am delighted to know that you enjoyed the overall experience of your stay with us. Your positive comments about the hotel and in particular about our staff are deeply appreciated. Your positive sentiments have been communicated to them and I am sure that these will go a long way in encouraging them to strive for higher levels of excellence.

Your compliments on the food has been conveyed to our Chefs, for whom it has been a tremendous source of inspiration

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Thank you,

Warm Regards,


Rohit Dasgupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trident, Agra

Property: Trident, Agra
Address: Fatehabad Road, Agra 282001, India
Phone Number:
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Agra
#2 Business Hotel in Agra
#2 Family Hotel in Agra
#2 Romantic Hotel in Agra
#2 Spa Hotel in Agra
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Trident, Agra 4.5*
Number of rooms: 135
Official Description (provided by the hotel):
The Trident, Agra, set amidst beautiful gardens, fountains, landscaped central courtyards, is built of red stone reminiscent of the Mughal era. The hotel is only 1.5 kilometers away from one of the new 7 Wonders of the World, the Taj Mahal. ... more   less 
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Also Known As:
Trident Hotel Agra
Hilton Agra
Agra Trident Hotel

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