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“Showing need of refurbishment”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #12 of 145 Hotels in Agra
Billericay
Level Contributor
165 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
“Showing need of refurbishment”
Reviewed 27 October 2013

We only stayed one night as part of a tour. The entrance area and gardens are wonderful. Facilities and food both very good but we had a room (room 105) in need of refurbishment (tired furnishings, furniture chipped, plumbing needing replacement, toilet flusher a knack to make it work along with the shower) and the area outside the room smelt damp.
Service from all departments was excellent.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BillericayEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 28 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (671)
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Mumbai (Bombay), India
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 25 October 2013

The ITC Mughal personifies romance.
A beautiful property ....low set on 35 acres of lush landscaped grounds....it was green & beautiful which ever part of the property you wandered to. Immaculately maintained , it has been beautifully refurbished. A few minutes drive to the Taj. The Taj viewpoint at the highest level of the hotel offers a great vantage point to view the Taj in the daytime.
The ITC food & service is one of the best in the world according to me & the Mughal carries on this tradition. The breakfast was superb as was the dinner in the Buffet restaurant. Wide variety & amazing quality. The Taj Bano restaurant had some of the finest kababs we have ever had.
The service was impeccable. Right from the check in, to the restaurant staff (Hi ! Chinmoy, Omveer, TP. Gajendra...and everyone else ! ) Each one went out of their way to make us feel really special...Thanks guys !
Unfortunately we did not have time to experience the Spa....well ....something for the next time !!!
We really faced nothing negative during our stay thus the 5* rating.
The Mughal was indeed a befitting experience when visiting the Taj. We will be back....

Room Tip: Get a suite if possible...great views & access to the Spa pool....
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ruch69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 26 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Faridabad, India
1 review
Reviewed 24 October 2013

Gr8 property and extremely good hospitality..Checkin was smooth and the room was nice, though the kids missed the welcome cookie & fruit basket. Hospitality was good. Extra towels and toothbrushes appeared for the kids without our asking. Restaurant service was very warm and friendly.
Excellent hospitality, especially in their restaurant "Taj Bano", specially extended by Mr. Omveer"

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manish_Bhatia_0712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 25 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 October 2013 via mobile

Want to mention our honeymoon stay at the ITC Mughal has been an incredible experience.

A separate luxurious lounge awaits SPG gold and platinum members and the staff were so welcoming and warm from the moment we entered.

The hotel is so grand and beautiful we actually asked one of the staff members if it was a former palace (it is not), but nevertheless it gives the feeling you are living in old Rajasthan.

I had a 90 minute spa treatment which was one of the best massages I've had in India.

What made our stay more special was upon hearing it was our honeymoon the staff led by the 'Namaste Ambassador' organized a cake and a dozen roses to celebrate our wedding.

A royal hotel with beautiful rooms and fantastic staff. Our stay will be remembered by us for a very long time.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 24 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, Andhra Pradesh, India
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 October 2013

Gr8 property and extremely good hospitality..Checkin was smooth and the room was nice, though the kids missed the welcome cookie & fruit basket. Hospitality was good. Extra towels and toothbrushes appeared for the kids without our asking. Restaurant service was very warm and friendly.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashanup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 24 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 22 October 2013

A beautiful (and very large) hotel with slightly dated architechure but nonetheless very clean and comfortable. BUT attention to detail was lacking; so for example there was conditioner but no shampoo in the room. There were not enough electrical sockets to recharge gadgets overnight. When you turn off the aircon there is a sensor that clicks loudly every 30 seconds which means that you have to have it on whether you like it or not. And the light in the wardrobe works on a motion sensor so if you get up in the night you get blinded by the light that switches on but then takes 2 minutes to go off again. It was also surprsing that a hotel of this size and quality needed to charge for wifi. And to get the code was a real mission. And although they promised highly to meet some special requests, when it came to it, they miserably failed to deliver, despite setting very high expectations. Good but not glorious.

Room Tip: Room layout is very confusing with numbers all over the place. And the property is very large, so a...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank perryburns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 24 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookfield, Connecticut
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 October 2013

Went to see the Taj Mahal and stayed one night at ITC Mughal. The overall ambience was nice, rooms were comfortable - our room had a king bed along with a nice padded alcove which we used for the kids.
They had an outdoor pool but it was not cool enough - we came back in the sweltering heat hoping to cool off at the pool but were disappointed.
The big highlight of our stay was the breakfast - we thoroughly enjoyed ourselves :) We went to see Taj at Sunrise and came back at 7:00am. Went straight to the buffet and enjoyed the food and the service. I have to say that the service was excellent- very attentive staff. The food was an elaborate spread of continental and Indian food, something on the lines of an all inclusive resort. The awesome part was that we did not even have to get up to serve ourselves.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NQTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 24 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Agra
#4 Family Hotel in Agra
#6 Romantic Hotel in Agra
#10 Luxury Hotel in Agra
#11 Spa Hotel in Agra
Price Range (Based on Average Rates): £
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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