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“Just... Wow.” 5 of 5 bubbles
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #12 of 145 Hotels in Agra
San Francisco, CA
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Just... Wow.”
5 of 5 bubbles Reviewed 31 October 2013

I used an SPG Upgrade to get a suite at this hotel, and it was the best decision of my three week trip. The grounds are gorgeous, the public areas are stunning, the breakfast is top notch, and the room--I have no words. Huge space, with soaking tub, multi-head shower, giant sitting room, walk in closet, a fantastic bed, even gourmet chocolates. The location is convenient to the sites and the train station, though not much in their neighborhood for tourists. The staff is exceptionally professional, but entirely unobtrusive. There's not much you can really say when everything was perfect, is there?

Room Tip: Spend the extra money, get a suite. You can thank me later.
See more room tips
  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 5 November 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,675 reviews from our community

Traveller rating
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    90
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (650)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
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  • Any
English first
Victoria, Canada
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

Hotel was great, with very sexy & chic public spaces, beautiful rooms and a nice pool. All staff very friendly and helpful. A real highlight was dining at Bukhara, the Indian food & service were exceptional. Fun to see the hand stretched Naan bread being made in the open kitchen. Dal was the best I've ever had and the staff shared the recipe with me. Fun and authentic decor, great ambiance.

Stayed October 2013, travelled as a couple
Helpful?
3 Thank WelchTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 5 November 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 30 October 2013 via mobile

Stayed at hotel for two nights, facilities & amenities were all of a high standard. The lounge bar & breakfast settings were first class.
Room was well set out and more than comfortable and the hotel is within easy reach of the Taj & Fort.
Finally the restaurant in the basement, although expensive, was excellent, highly recommended if staying in Agra!

Stayed October 2013, travelled as a couple
Helpful?
3 Thank Malcolm A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 31 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 29 October 2013

This hotel is an award winning design (think trendy red brick university campus library) set in substantial and well kept gardens.
Service levels generally good but let down by a few basic sillies (room supplies not refreshed, toiletries missing). Buffet restaurant breakfast/lunch good but service for tea coffees/ drinks sometimes painfully slow and needing reminders.
Peshawri restaurant good but relatively expensive for the quality.
Expensive wi-fi (a real bug bear for me!!!) didn't work properly; although in fairness a techie came to the room late at night and did the "just press this and just press that and select so and so, reset this and its working" routine. Just run me through that again?
Gardens extensive and lovely; great if you are a birdwatcher too with hoopoes, redstarts, bulbuls etc etc.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank roundwindow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 30 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 October 2013

the 3 nights we stayed here were superb. In fact one of the ladies cried when she left...she enjoyed it so much. Friendly efficient staff,excellent rooms,great facilities.... Try it....it's like flying first class every day you're there

Room Tip: We stayed in a suite....well worth it
See more room tips
  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank xanadau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 30 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 October 2013

1) Property:
The hotel is well maintained and huge, duration of my stay was not sufficient to explore such a mammoth property. Though I covered most of it I believe. All what I saw, was food for my eyes. Really commendable job to maintain it.
2) Housekeeping:
The moment I entered my room, I felt freshen up (despite of a journey). Everything seemed to be newly placed in the room. Applause for Housekeeping staff, as they did a splendid job in serving their clients. They were very friendly and professional, really cared and made people feel special.
3) Banquet Services & Food :
It (Diwan-e-khas) was a well facilitated and spacious venue, which accommodate a group like ours (300+). The food served was delicious and had a good spread in all the meals.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank navya_aggarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 30 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billericay
Level Contributor
155 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
4 of 5 bubbles Reviewed 27 October 2013

We only stayed one night as part of a tour. The entrance area and gardens are wonderful. Facilities and food both very good but we had a room (room 105) in need of refurbishment (tired furnishings, furniture chipped, plumbing needing replacement, toilet flusher a knack to make it work along with the shower) and the area outside the room smelt damp.
Service from all departments was excellent.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BillericayEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 28 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#10 Luxury Hotel in Agra
#11 Spa Hotel in Agra
Price Range (Based on Average Rates): £
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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