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“Excellent”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #12 of 144 Hotels in Agra
Pune, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent”
Reviewed 4 November 2013 via mobile

Great location, excellent views, excellent service, food is repetitive but great quality. The gardens all around give it a very royal aura and the everning walks there are very nice.

Overall -- excellent if looking for that regal luxurious week off...

Stayed August 2013, travelled on business
Helpful?
Thank komals3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 5 November 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,842 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (672)
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English first
Pune, Maharashtra, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 November 2013

The Stay at ITC Mughal and the dal makhani at ITC Mughal Agra needs to experienced.

Breakfast full marks - just too good.
The rooms are very comfortable and just too good.
The Hotel is just great.
The staff was very courteous and excellent.
Had been to the place with a foreign delegation - the guests were too happy

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sudhir-punebal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 5 November 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blaina
Level Contributor
202 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 1 November 2013

This hotel is hidden behind big gates, but what awaits you when you enter is a dream vista. Very luxurious gardens and pools all very well designed and laid out. The hotel reception is very spacious and cool. The rooms have every luxury and are very roomy and comfortable.i must say I find the Wi-fi a bit expensive for the time allowed but they do offer very fast speeds.
The restaurants are very good both Indian and continental cuisine with a good variety.

Room Tip: I must say all rooms are very good but if possible go for a king room.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 243Peter_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 5 November 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
53 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 31 October 2013

I used an SPG Upgrade to get a suite at this hotel, and it was the best decision of my three week trip. The grounds are gorgeous, the public areas are stunning, the breakfast is top notch, and the room--I have no words. Huge space, with soaking tub, multi-head shower, giant sitting room, walk in closet, a fantastic bed, even gourmet chocolates. The location is convenient to the sites and the train station, though not much in their neighborhood for tourists. The staff is exceptionally professional, but entirely unobtrusive. There's not much you can really say when everything was perfect, is there?

Room Tip: Spend the extra money, get a suite. You can thank me later.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 5 November 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 31 October 2013

Hotel was great, with very sexy & chic public spaces, beautiful rooms and a nice pool. All staff very friendly and helpful. A real highlight was dining at Bukhara, the Indian food & service were exceptional. Fun to see the hand stretched Naan bread being made in the open kitchen. Dal was the best I've ever had and the staff shared the recipe with me. Fun and authentic decor, great ambiance.

Stayed October 2013, travelled as a couple
Helpful?
3 Thank WelchTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 5 November 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 October 2013 via mobile

Stayed at hotel for two nights, facilities & amenities were all of a high standard. The lounge bar & breakfast settings were first class.
Room was well set out and more than comfortable and the hotel is within easy reach of the Taj & Fort.
Finally the restaurant in the basement, although expensive, was excellent, highly recommended if staying in Agra!

Stayed October 2013, travelled as a couple
Helpful?
3 Thank Malcolm A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 31 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level Contributor
43 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 October 2013

This hotel is an award winning design (think trendy red brick university campus library) set in substantial and well kept gardens.
Service levels generally good but let down by a few basic sillies (room supplies not refreshed, toiletries missing). Buffet restaurant breakfast/lunch good but service for tea coffees/ drinks sometimes painfully slow and needing reminders.
Peshawri restaurant good but relatively expensive for the quality.
Expensive wi-fi (a real bug bear for me!!!) didn't work properly; although in fairness a techie came to the room late at night and did the "just press this and just press that and select so and so, reset this and its working" routine. Just run me through that again?
Gardens extensive and lovely; great if you are a birdwatcher too with hoopoes, redstarts, bulbuls etc etc.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank roundwindow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, 30 October 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Agra
#4 Family Hotel in Agra
#6 Romantic Hotel in Agra
#10 Luxury Hotel in Agra
#11 Spa Hotel in Agra
Price Range (Based on Average Rates): £
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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