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ITC Mughal, Agra
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Reviews (4,442)
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4,442 results
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2,324
1,218
579
208
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2,324
1,218
579
208
113
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All reviewstaj banomughal suitemassage chairkaya kalp spapeshwari restaurantbuffet restaurantupgraded to a suitebeautiful hotelspecial thanksan upgradeduty managerfront officecoffee shopgreat hospitalityan oasisindian foodcourteous staff
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2,863 - 2,868 of 4,442 reviews
Reviewed 19 November 2013

We stayed two night at this elegant hotel. The interior has amazing mirrored mosaics on the walls and marble floors in the lobby. The staff was very nice. The room was nicely decorated. Figuring out the master electrical lights system was supposed to be easy, but a little confusing to operate. I give the room a 4 because at night the room felt a little stuff when the air cycled off. The included breakfast was very good with a wide selection of Indian dishes and some continental dishes

  • Stayed: November 2013, travelled as a couple
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2  Thank Traveldiive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 20 November 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013

hi all, I will make it very simple. I travel a lot to Agra (business) and been to 4-5 of the best hotels in Agra. I just got to say this hotel was the best. of course u can find other good hotels and big names, but I found this hotel like home. staff is kind and effective, property is amazing. big back yard, lots of green! two pools (one beautiful at the spa) they recently renovated all the F&B areas and it looks really nice. in terms of food, u can find all u need, western food, several cuisines as well as Indian food (ITC Mughal is best on Indian food in AGRA, that's a promise). bar is also great, they have also new lounge at the restaurants floor. regarding rooms, u will find the rooms very clean, and pretty big. try the new suites... they are amazing.

  • Stayed: November 2013, travelled on business
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Thank shlomikalderon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 26 November 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013

Stayed for one night but overall quality of almost everything was poor and was more like a 3 star.
Despite being a SPG Gold member they never really showed any much care and hotel staff was more busy smiling and doing namaste to each and every person each and every time rather than in performing their duties.
The check in was really bad and the check in ladies had no idea of the rooms and which category is for what rates. The service was BAD - I asked for towels and water in the morning and it took more than an hour to deliver despite calling and reminding them 3 times! REALLY BAD!
Rooms are old and in bad shape.
Good things - lobby is grand and breakfast is good.

Room Tip: Try for a renovated room
  • Stayed: October 2013, travelled with family
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Thank Abhishek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 18 November 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

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Reviewed 14 November 2013

India itself is wonderful but after a full day of visiting you need to have a safe, warm , comfortable and beautiful hotel to relax, unwind and reflect on the day - The ITC Mughal is one of those hotels. It's not just the wonderful gardens, the pools, the dining and the very friendly staff, but the relaxing atmosphere of the whole complex. The rooms are very comfortable and large and well maintained. The food was brilliant with the buffet Indian style food just great and what an experience.

  • Stayed: March 2013, travelled as a couple
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1  Thank Eugene020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 15 November 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

Excellent hotel, great facility and very professional and helpful staff. Excellent cuisine too. We forgot our valuables at the hotel. The staff ensured that we got them back within 1 day in Delhi. Needless to say, we will prefer an ITC facility wherever we go next time.

  • Stayed: November 2013, travelled with family
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1  Thank JaideepDeodhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 14 November 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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