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ITC Mughal, Agra
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    Reviews (4,441)
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    All reviewstaj banomughal suitemassage chairkaya kalp spapeshwari restaurantbuffet restaurantupgraded to a suitebeautiful hotelspecial thanksan upgradeduty managerfront officecoffee shopgreat hospitalityan oasisindian foodcourteous staff
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    2,858 - 2,863 of 4,441 reviews
    Reviewed 23 November 2013

    The spa at this hotel is amazing. I did some fancy package call "Passage To India". Forget the cheese name, this package is transformative. I can say I found peace in India : )

    The hotel rooms are amazing. Ask to be in one of the remodeled suites, it makes a difference.

    Stayed: November 2013, travelled solo
    1  Thank DCGuy2777
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 26 November 2013

    Dear Guest,

    Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

    It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

    Looking forward to having the opportunity to welcome you back to ITC Mughal!

    Regards,

    Ashutosh Chhibba
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 November 2013

    While walking through 'Jodha Bai bridge' after check in I was little confused, when Ms. Akansha opened room no. 212 all confusions became faint. Thanks to Ms. Akansha for making 11th Nov’13 so memorable and unforgettable.
    Warm welcome and friendly reception by 'Taj Bano' and 'Peshawari' made dishes more delicious. My son enjoyed his first exposure of golf. We enjoyed ATV ride and badminton. Chauffeur Mr Hanumant Negi is very helpful and wonderful gem person.
    Complain was with the ‘Kaya Kalp Royal Spa’ guys, they were not nice their behavior was non cooperative.
    Our special thanks to all concern managers, Ms. Akansha, Chefs and all room attendants for taking excellent care and concern for simple guest like us. My stay in ITC- Mughal Agra was fabulous.

    • Stayed: November 2013, travelled with family
      • Value
      • Location
      • Sleep Quality
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    Review collected in partnership with this hotel
    1  Thank RohitSatiVini
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 26 November 2013

    Dear Guest,

    Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

    It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

    Looking forward to having the opportunity to welcome you back to ITC Mughal!

    Regards,

    Ashutosh Chhibba
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 November 2013 via mobile

    I always had been a fan of ITC hotels but this time it was a very bad experiance right from check in to dinner to Spa next day to house keeping and even at check out when I showed my dissatisfaction the gentlemam at check out station did not bother to ask what went wrong. When I asked for a feed back form they could not find one at the counter and I had to leave without filling it. Only resue was the Duty manger Mr. [ --] on 21st Nov night, who helped us in getting spa appointment next day but I could reach him after 3 tries at front office. Over all bad experiance.

    Stayed: November 2013, travelled as a couple
    Thank ssondhi14
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 26 November 2013

    Dear Guest,

    Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

    We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

    We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

    Looking forward to having the opportunity to welcome you back to ITC Mughal!

    Regards,

    Ashutosh Chhibba
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 November 2013

    Interior r good & mirrored mosaics on the walls and marble floors in the lobby. The staff was very nice. The room was decorated. but toilet systems like shower are little confusing to operate... a safe, warm , comfortable and beautiful hotel to relax..god location and view from room...

    Room Tip: Go for a good view room
    • Stayed: September 2013, travelled on business
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    Thank kaps_air
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 26 November 2013

    Dear Guest,

    Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

    It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

    Looking forward to having the opportunity to welcome you back to ITC Mughal!

    Regards,

    Ashutosh Chhibba
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 November 2013

    We stayed two night at this elegant hotel. The interior has amazing mirrored mosaics on the walls and marble floors in the lobby. The staff was very nice. The room was nicely decorated. Figuring out the master electrical lights system was supposed to be easy, but a little confusing to operate. I give the room a 4 because at night the room felt a little stuff when the air cycled off. The included breakfast was very good with a wide selection of Indian dishes and some continental dishes

    • Stayed: November 2013, travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank Traveldiive
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 20 November 2013

    Dear Guest,

    Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

    It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

    Looking forward to having the opportunity to welcome you back to ITC Mughal!

    Regards,

    Ashutosh Chhibba
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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