First to set the perspective I have stayed in this property several times in the past. I have always had an overall pleasant stay earlier. However this time has been particularly disappointing and for the first time I am writing a review even while I have another night to stay here! I have returned after a gap of a couple of years. My room # 633 is part of the old wing both which clearly need some investment and refurbishment. However rusty bathroom fittings. slight seepage, chipped and cracked doors or old polish on the furniture were the least of my worries. Within a few minutes of checking in the room my first call was to ask housekeeping to clean the bathroom floors which had female hair all over. That job done, after a few minutes I realised that lights in the wardrobe were not working and that there weren't any basic things like room slippers etc kept. The list of standard amenities that one is used to and takes for granted like water glasses in the bathroom, conditioners etc (the list is long). Some delays and few calls later these were provided. Later in the lobby I wanted to have a chat with the front office manager. I had to leave after waiting for about 10 minutes. I realised later there was absolutely no follow up or an attempt to do so.
I have rated this property for this visit 2 stars. The 2nd one is more out of loyalty and better memories of past visits. Needs to significantly improve on maintenance and service to remain relevant.
- Reservation Options:
- TripAdvisor is proud to partner with Southall Travel, Booking.com, Agoda, Prestigia, Expedia, TripOnline SA, Hotels.com, HotelsClick, Ebookers, Evoline ltd and Cancelon so you can book your ITC Mughal, Agra reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Itc Mughal, Agra Hotel Agra
- Itc Mughal Hotel Agra
- Sheraton Agra
- Agra Itc Mughal Hotel