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“A pleasant, somehat harried place”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 147 Hotels in Agra
Reviewed 28 May 2014

The hotel was a pleasant luxurious hotel with all expected amenities. Because there are so many 1 day visitors to the Taj it is always a bit harried.

A real treat was the pool at sunset. Huge numbers of birds flew over, making it a joy to watch

  • Stayed: April 2014, travelled with family
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Thank KeithSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,431 - 2,437 of 4,244 reviews

Reviewed 27 May 2014

The Mughal is resplendent with Mughal charm .......... excellent rooms, good service, lovely gardens and facilities. The Multi cuisine restaurant needs more focus though. The location is excellent .............. close to all tourist spots. The staff is very helpful.
Food is very good ................. Everyone is bound to enjoy this lovely property and the lovely tourist spots of Agra.
Keep it up!!

Room Tip: All rooms are by and large pretty good.
See more room tips
  • Stayed: April 2014, travelled on business
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Thank MayDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 30 August 2014

Dear Guest,

Greetings from the city of the Taj!

I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel.

We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our services.

Your appreciation has been conveyed to my team and I am sure that your recommendation will go a long way in encouraging them.

We value your patronage and look forward to the pleasure of welcoming you back to ITC Mughal.

Yours sincerely,

Ashutosh Chhibba
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

The main thing to note about this hotel is the spa & swimming pool, which are both stunning, albeit pricey. The restaurants are good too. Location wise, it's great for the Taj Mahal & they have early morning yoga classes in the grounds which are super. The rooms themselves are disappointing, clean but dated. Service is slow & frustrating. It took me 45 minutes to both check in & then to check out once, which is ridiculous. I have started staying at the Radisson Blu nearby as the rooms are more modern & the service is better.

  • Stayed: October 2013, travelled on business
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Thank Cushmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

we stayed for 01 night, booking was by Trojan holidays at very cheap rate.
hotel is perfect and luxurious. rooms are spacious, we had a safe and lovely sleep.
the breakfast was also tasty and we thanks trojan holidays and ITC mughal for services.

  • Stayed: May 2014, travelled as a couple
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1  Thank john2710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

We stayed here for the weekend and were upgraded to the Grand Suite... It was just amazing..! awesome rooms.. great pool .... great service in the restaurants.
A great hotel experience overall....!

the staff very polite and interactive... some old timers (waiters) will come to your table and tell you stories about the hotel and the city... make you try different dishes.....some dishes were cooked for us which were not in the menu...

just loved the place....

  • Stayed: May 2014, travelled with family
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Thank uvsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Hotels like this are not our usual fare...we tend to go for small and basic hotels; however, due to the off season, our service was able to book us for a night in the ITC Mughal in Agra. This is a truly historic and beautiful hotel. Our room was quite large, with all the amenities, including a lounge area by the window. As you might expect, the service was excellent. The roof observation deck gives a very nice view of the Taj Mahal. The breakfast that came with the room was just outstanding...more goodies than one could sample, all with excellent and personalized service.We could not have been more pleased with out stay...a real experience!

  • Stayed: May 2014, travelled as a couple
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Thank Al A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Went there for a weekend trip and was delighted with free upgrade from a Royal chambers room to a Royal Mughal Suite at no additional cost apart from that the staff was extremely courteous and customer centric.

The quality and variety of food was really good. Room service was very prompt, the staff was more than willing to help.

The property is very well maintained and so is the pool, would definitely go there again whenever will get another chance.

  • Stayed: May 2014, travelled with family
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Thank sharmamanish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range: £59 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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