The facilities at the hotels have modern design on all the common areas. Spa and restaurants have a great service and very well designes facilities. However, The service received was horrible. Power went out 5 times in a single night, and had to call every time to get it fixed. After the 5th time requested for a room change, and the duty manager Ankit - only argued about the problem being fixed and did not grant us our request for a different room. The next night problem persisted and after the 4th time a different duty manager authorized the change of room.
The water in the shower was yellow with a smell similar to sea water.
Overall, a luxury hotel with very bad customer service, shower water not adequate, and with Duty managers that are not trained to treat their guests the way they should. Facilities 5 stars- Service comparable to a 2 star hotel.
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- Also Known As:
- Itc Mughal, Agra Hotel Agra
- Itc Mughal Hotel Agra
- Sheraton Agra
- Agra Itc Mughal Hotel