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“Amazing Hotel with Great Architecture...”

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The Gateway Hotel, Agra
Ranked #8 of 145 Hotels in Agra
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
85 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Amazing Hotel with Great Architecture...”
Reviewed 22 May 2014

This is an Amazing hotel...We only stayed for one night while visiting the Taj Mahal – Had breakfast and Lunch which were both buffet – amazing selection of food. Loved the Indian delicacies. Great Pool with good views. Rooms were very good too. Nice comfy bed + Good A/C...and slept like a baby after a full day tour of the Taj Mahal in scorching June heat @ 48c !!!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank prashan3253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 24 May 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Trip Advisor.

We are overwhelmed to read your kind words of appreciation for our product and service.

I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration. We are happy to note your culinary experience at our coffee shop. The SPA team was also pleased to know that their efforts were so well appreciated

It is our endeavor to provide our guest with the highest level of comfort and to make their stay memorable and your appreciation is indeed rewarding.

I thank you once again for this wonderful review of our hotel and look forward to the delight of having more opportunities to be of service to you.

Thank you,

Yours sincerely,

Pulkesin Mohan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (507)
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New Delhi, India
Level 5 Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 May 2014

excellent staff. fantastic food. good rooms.
the room service is a little slow and sometimes irritating...overall a memorable stay.
prefer to get a 2n package. very economical.
100% value for money.
highly recommended.

Room Tip: corner rooms are better
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amit1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 22 May 2014
Dear Guest,

Thank you for sparing time to review us on Trip Advisor.. Your time and feedback is precious to us.

We are happy to note your positive comments on our product, food and service.

I have also conveyed your gracious comments to the team, for whom it been a tremendous source of inspiration.

We regret the inconvenience caused to you due to the speed of service in at eat in. We have noted your feedback and are grateful to you for having shared your comments with us.

It is our endeavor to provide our guest with the highest level of comfort and to make their stay memorable and your appreciation is indeed rewarding.

I thank you once again for this wonderful review of our hotel and look forward to the delight of having more opportunities to be of service to you.

Thank you,

Yours sincerely

Pulkesin Mohan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level 6 Contributor
106 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 20 May 2014

This is ideally situated to travel to the Taj Mahal. They have a 'work in progress' Sky Terrace which they open late afternoon for views of the Taj.
The food is excellent. All staff unbelievably helpful and attentive. I don't think I pushed a lift button the whole time I was there!
The rooms are well appointed. Bathroom had a huge shower with an electric screen which you could raise if a person sharing wanted to see you in the shower or on the loo. Strange concept!
Also the shower being so big, there is nowhere to hang wet towels.
Only one thing. You have to sign a disclaimer to use the pool and you can't use it if you have a skin condition. BUT all round the water line and creeping down the grouting, was heavy black mould. We own a pool and, in those humid conditions, this is not good or healthy. I did mention it in my remarks, so hopefully someone will walk round once a week with a scrubbing brush and stop it building up!

  • Stayed May 2014, travelled with friends
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Helpful?
Thank HighAird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 22 May 2014
Dear Guest,


Thank you for sharing your frank and forthright feedback with us.

We are delighted to know that you had an enjoyable stay experience at the hotel and enjoyed our hospitality and services. Thank you so much for your valuable feedback.

Your constructive observations about the Pool cleanliness have been duly noted and I would like to inform you that a detailed cleaning schedule for the pool has already been put in place to eradicate such observations completely. Our apologies if you have felt that we fell short of your expectations in this regard. Do send us you contact details for us to discuss the observations with you personally.

We thank you once again for your appreciative feedback and look forward to having more opportunities to be of service to you.

Thank you,

Pulkesin Mohan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckingham, United Kingdom
Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 19 May 2014

The Gateway is well placed for those visiting Agra, with many rooms enjoying a view of the Taj Mahal.
Being owned by the Taj Hotel Group ensures that there is a consistently high quality feel to te hotel, its rooms and facilities, although it does feel a bit corporate.

What surprised me about the hotel was how really nice the staff were, all of them, at all levels that I met were polite, friendly and oh so helpful. even those assigned to the thankless task of the entrance security checks achieved their duty with friendly professionalism and a smile.

All in all a really nice experience and a hotel I can recommend when in Agra.

If you fancy a good meal in Agra the Pinch of Spice restaurant is just down the road from the Gateway Hotel, give it a try you will not be disappointed

Room Tip: higher level rooms facing the Taj Mahal are worth extra
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OPC1D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 22 May 2014
Dear Guest

It was an absolute pleasure having you stay with us during your visit to Agra.

Your time and praise is overwhelming and precious to us.

We are delighted to read your fantastic review and sincerely thank you for your encouraging and kind words of praise for our product and services.

Your compliments have been shared with the entire team, for whom it will be great source of inspiration.
The team at the hotel and I look forward to welcoming you back to Agra and to our hotel.

Thank you,

Pulkesin Mohan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Udaipur, India
Level 1 Contributor
3 reviews
Reviewed 15 May 2014

We reach the hotel around 10:30 am and from the gate man till the lobby felt that they are waiting for our arrival. our room was with excellent view of swimming pool. we went to visit Taj Mahal and came back in the hotel then spend time at pool with kids. it is one of the best location for the family. our kids enjoyed a lot in the pool. next day was our return journey and contact concirege to understand the root and Mr. Sachin from travel desk came then give complete orientation about the city map, it was beyond my expectation. Bhima was was our driver who took us to city, while driving he was giving the informations about the city. very calm and extra ordinary person, ready with all the answers. Hats off you Mr. Chakraborti, Mr. Jain, Cheff (Dont remember the name) Mr. Edward, FO team, Pool and Spa team you guys are doing wonderful job. please keep up the good work. Looking forward to visit your beautiful hotel once more in future.....

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ananyay2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 17 May 2014
Dear Guest

It was an absolute pleasure having you stay with us during your visit to Agra in May 2014.

We cannot thank you enough for taking time to update your experience on Trip Advisor. Your time and praise is overwhelming and precious to us.

We are delighted to read your fantastic review and sincerely thank you for your encouraging and kind words of praise for our product, restaurants, food and services.

Your compliments have been shared with the entire team, especially with Sachin and Bhima from Travel desk and with f & b team led by Amitava and the Kitchen team led by chef Sanjay for whom it will be great source of inspiration.

It is our constant effort to ensure we meet up with the services, facilities and products that our guests have come to expect from us. Feedback such as this will encourage us to strive for even higher standards of service.
We thank you once again for your appreciative feedback and look forward to having more opportunities to be of service to you.

Warm Regards

Pulkesin Mohan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level 3 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 May 2014

This hotel is like an Oasis in the midst of a desert. When you come to the room after roaming in the heat and dust of Agra, you have a feeling of coming back to the cool comfort of your home. The staff is very kind and helpful. On my request they gave me a room with the view of Taj. Since, we had two kids they even arranged for a couple of pastries in the room, as a surprise!
What more, they even gave us an extra bed on complimentary basis! I have nothing to complain about this hotel but everything to praise it about.
The rooms are tastefully decorated.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gurdev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 17 May 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Trip Advisor.

We are overwhelmed to read your kind words of appreciation for our product and service.

I have conveyed your compliments to the rooms division team, for whom it has been a tremendous source of inspiration. We are happy to note that we were able to pleasantly surprise you with the pastries in the room. The Front Office team was also pleased to know that their efforts were so well appreciated.

It is our constant endeavor to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have of us.

We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to be of service.

Thank you and regards,

Pulkesin Mohan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level 5 Contributor
61 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 11 May 2014

On arrival the hotel looks promising. It isn't until you get upstairs that you realise that the rooms don't match. Our room luckily overlooked the back of the property which meant that we had a peaceful few nights unlike some in the front of the property. We were on a deluxe tour of India & this hotel definitely didn't fall into this category. Our room was very old fashioned & gloomy & was not the sort of room you looked forward to returning to at the end of the day. The area around the toilet had water marks which looked most unattractive.

We paid for Wi-Fi but it was very slow & hardly worth bothering with.

The food was good but the restaurant was very crowded with all the tour groups. At the evening meal there seemed confusion with bills.

Some of the staff were very helpful but those working in the shops were very pushy & put us off of even looking.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monsoon09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 13 May 2014
Dear Guest,

Thank you for your time in evaluating our product and services.

With regards to the room, I regret that it did not meet your approval. While all our rooms are extremely well appointed and comfortable, We are working on upgrading our existing inventory and I will be happy to personally show them to you on your next visit.

Also I have taken your feedback regarding confusion of billing at GAD. I apologize for the same and would like to inform you that the same has been taken up with the team at GAD. The issue with regards to WIFI has already been sorted out and we have now upgraded our input line to 10 MBPS which the highest in the city in order to make the browsing experience faster and exciting
I do hope you will not allow this to mar your opinion of the hotel and that you will give us another chance to showcase our hospitality and services. We value your patronage and would request you to return to stay with us on your future visits.

Sincere regards,

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gateway Hotel, Agra

Property: The Gateway Hotel, Agra
Address: Fatehabad Road, Agra 282001, India
Phone Number:
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Agra
#5 Family Hotel in Agra
#7 Business Hotel in Agra
#7 Luxury Hotel in Agra
#8 Spa Hotel in Agra
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Gateway Hotel, Agra 5*
Number of rooms: 100
Official Description (provided by the hotel):
ABOUT THE GATEWAY HOTEL FATEHABAD ROAD AGRA: Set amidst six acres of landscaped gardens, The Gateway Hotel Fatehabad Road Agra offers an excellent view of The Taj Mahal from many of its rooms. GETTING THERE & AROUND:• 5 km from the railway station• 10 km from the airport• 3 km from The Taj Mahal. STAY:• 100 rooms including suites• Wi-Fi internet throughout the hotel• Television with cable/satellite channels• Electronic safe. Standard City/Pool View Rooms: Well-appointed rooms. Superior Taj View Rooms: With a mix of contemporary and Mughal design, these rooms offer an excellent view of the Taj Mahal. Executive Taj View Rooms: An elevated sitting area in these rooms on higher floors offers a breath-taking view of the Taj Mahal. Executive Suites: These have a private library, a DVD Player and a spectacular view of the Taj Mahal. HANGOUTGAD - All Day Dining: The all day dining restaurant serves Indian and International cuisine. Jhankar: For traditional Indian cuisine(19:30 till 23:30 hrs only) Saqui: For a fine selection of wines, spirits and cigars. ... more   less 
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Also Known As:
The Gateway Hotel, Agra Hotel Agra
Gateway Hotel Agra

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