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“They definitely live upto their ethos” 5 of 5 bubbles
Review of The Gateway Hotel, Agra

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The Gateway Hotel, Agra
Ranked #9 of 145 Hotels in Agra
Certificate of Excellence
New Delhi, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“They definitely live upto their ethos”
5 of 5 bubbles Reviewed 1 August 2014

After a terrible experience with a hotel in vrindavan we reached Taj Gateway and by the time we checked out we just forgot all our woes.

In front office Ali along with his colleagues warmly welcomed us into their property. In all our journeys our son is the focal point and he was taken care very very well. Their Room Service ensured that my son got his meals as per his likes, warm, fresh and on time always. In the evening the Room Service surprised us by sending across a piece of cake with the name of my son which he enjoyed eating. We tasted a piece and was delicious, less sugar and very well done.

This was our second visit to a different Gateway property. Earlier one was at Jaisalmer. And we must say we are a big fan of them and their impeccable service. Kudos to the team in background and fore who work tirelessly making it all happen.

Our special thanks to Ali.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nitinaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 6 August 2014
Dear Guest,

Thank you for choosing to stay at The Gateway Hotel Agra and for sharing your wonderful feedback with us. We are pleased to know that you had a comfortable stay experience at the hotel and liked our hospitality and services.
We are delighted to read your fantastic review and sincerely thank you for your encouraging and kind words of praise for our product, restaurants, food and services.

Your compliments have been shared with the entire team,and especially Ali for whom it will be great source of inspiration
We thank you once again for your appreciative feedback and look forward to having more opportunities to be of service to you.

Regards
Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,819 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (483)
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English first
Sydney, Australia
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

Booking this hotel was a breeze, I emailed the hotel as I had issues trying to call and Amit Tandon the sales manager was such a pleasure to deal with, I always got a response from him within a few hours. Sylvia Sebastian from the travel desk was also super helpful and responsive.
From when we arrived the staff were lovely friendly and amazing!
I booked 9 rooms and we all managed to get views of the Taj, some better then others. The hotel had an old charm to it, comparing my room to some of my work mates rooms looks like they were slowly upgrading each floor.
The dinner buffet was decent, and well priced, not a huge variety but decent for what you pay.
I order a-la-cart and had the spaghetti bolognese and after craving it for 2 months it totally hit the spot.
The breakfast buffet was good again not a huge variety but decent enough, we were invited by one of the chefs into the back to learn how to make Jalebi which was an awesome experience and they even let us have a try at making it, we also had the option to learn how to make naan and roti but was behind schedule so had to skip the lesson.
The hotel is 10 mins away from the Taj, so great when you need to get there quickly for the sunrise tour.
The hotel also arranged a tour guide for us, for the duration of our stay and this was charged to my room rather then paying the guide directly.
The pool looked inviting although we didn't get a chance to swim.
All the staff was so friendly and wanting to help in anyway possible.
The wifi isn't free and I think it was the same cost for 1 hour or 24 hours (around 600 INR) which is a little on the expensive side, also found that it kept dropping in and out a lot, especially when our group was all try to post up photos from our day at the Taj.
If I was to visit Agra again, would most definitely stay here again.

Room Tip: For the best view of the Taj ask for a room on level 5.
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ricaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 6 August 2014
Dear Guest,

Thank you for sparing time to review us on Trip Advisor.

We are happy to note your positive comments on our product, food and service.

I have also conveyed your gracious comments to the team, for whom it been a tremendous source of inspiration.
We are happy to note your culinary experience with our chefs in the kitchen. The travel desk team and especially Sylvia was also pleased to know that their efforts were so well appreciated.
I thank you once again for this wonderful review of our hotel and look forward to the delight of having more opportunities to be of service to you.

Warm Regards
Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

The Gateway is one of the old and charming property of The TAJ group of hotels but the main attraction of this hotel is the hospitality and you really feel like being at home away from home. Entire staff is cordial and try their best to fulfill all you wish. I stayed in "Farah Baksh suite" which is one of the best located suite in the hotel on 5th floor with a emphatic view of Taj Mahal. I f you are looking to refresh your long weekends, i suggest The Gateway is the best place of abode near to Delhi/NCR. Rooms are a bit old but still the decor in the rooms make you feel cozy and without any clutter. The best thing i would like to mention is the food, really finger licking. A real good experience.

Room Tip: Taj facing rooms are with real good view. I suggest Farah Baksh suite on 5th floor is the best that...
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 6 August 2014
Dear Guest

It was an absolute pleasure having you stay with us during your visit to Agra.

We cannot thank you enough for taking time to update your experience on Trip Advisor. Your time and praise is overwhelming and precious to us.

We are delighted to read your fantastic review and sincerely thank you for your encouraging and kind words of praise for our product, restaurants, food and services.

Your compliments have been shared with the entire team, for whom it will be great source of inspiration.

It is our constant effort to ensure we meet up with the services, facilities and products that our guests have come to expect from us. Feedback such as this will encourage us to strive for even higher standards of service.
We thank you once again for your appreciative feedback and look forward to having more opportunities to be of service to you.

Thank you
Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 25 July 2014

it seems this hotel is commonly known as Taj View hotel for its good view of the taj mahal...unfortunately I could not get a room with the view of the taj mahal...but the hotel was very good and the service was excellent...we had a dinner buffet also, but were little disappointed with a narrow spread...overall it was a pleasant stay in the hotel....

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vikkyhyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 26 July 2014
Dear Guest,

Thank you for giving us another opportunity to be of service to you during your visit to Agra.

The team and I sincerely are grateful for your time taken in posting your feedback on Trip Advisor.
I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration.
It is our constant effort to ensure we meet up with the services, facilities and products that our guests have come to expect from us. Feedback such as this will encourage us to strive for even higher standards of service

we have also noted your suggestion about increasing the buffet spread and would like to assure you that we are already working on the same

We thank you once again for your appreciative feedback and look forward to having more opportunities to be of service to you.

Warm Regards,

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

I stayed in this hotel on 13th June 2014 and it was an absolute stunner. From the moment I arrived until I left the following day I was made feel like I was the most important guest to the hotel.
The staff were friendly, courteous and could not do enough to ensure my stay was the most comfortable.
I travelled with my two brothers and our departure train did not leave until 23.30 pm. The hotel provided us with a room to shower / dress / refresh before our long journey to Varanasi.
If I am in Agra again I will definitely stay with the Gateway

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Derek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 17 July 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Trip Advisor.

We are overwhelmed to read your kind words of appreciation for our product and service.

I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration. The Front Office team was also pleased to know that their efforts were so well appreciated.

It is our constant endeavor to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have of us.

We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to be of service.

Thank you and regards,


Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 12 July 2014

The Service was excellent... in fact the best that we have received from amongst all the hotels that we have stayed in so far. Service was very personalised and outstanding. This and the view of Taj from the rooms was the highlight of the hotel. Food quality was also good though menu for dinner was very limited. Rooms need renovation and upgradation.


  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
Thank Vasant P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 14 July 2014
Dear Guest,

Thank you for sparing your valuable time to write about us.

We are glad that you liked the hotel and our services. Your feedback has just reassured us of the fact that the little touches that the team does go a long way to delight our guests.

With regards to the room, I regret that it did not meet your approval. While all our rooms are extremely well appointed and comfortable, we are planning a renovation of rooms in the near future.
We look forward to your next visit and hope to see you again at The Gateway Hotel Agra

Warm Regards

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 27 June 2014

We chose to stay at the Gateway hotel primarily for the great view it offers of the Taj Mahal and for the brand that is synonymous with luxury. Right from the moment we entered, the efficient and friendly staff took over and ensured that every aspect of our stay was made as comfortable and as convenient as possible. The kids had a blast and enjoyed all the recreational facilities with gusto. They especially took a liking to the Guest Relationship Manager - Tanya Rathore who spared no effort to ensure that the stay was a memorable one. She also made special arrangements for us to celebrate our marriage anniversary in style during the stay. On the whole a truly memorable and happy experience.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SachinKataria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, 28 June 2014
Dear Guest,

Thank you for sparing time to review us on Trip Advisor.. Your time and feedback is precious to us.

We are happy to note your positive comments on our product, food and service.

I have also conveyed your gracious comments to the team and especially to Tanya , for whom it been a tremendous source of inspiration.

My team was excited to learn about your feedback and do come back and stay with us again on your next trip to Agra.
We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to be of service.

Warm regards,

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gateway Hotel, Agra

Property: The Gateway Hotel, Agra
Address: Fatehabad Road, Agra 282001, India
Phone Number:
Region: India > Uttar Pradesh > Agra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Agra
#5 Family Hotel in Agra
#7 Business Hotel in Agra
#8 Luxury Hotel in Agra
#9 Spa Hotel in Agra
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Gateway Hotel, Agra 5*
Number of rooms: 100
Official Description (provided by the hotel):
ABOUT THE GATEWAY HOTEL FATEHABAD ROAD AGRA: Set amidst six acres of landscaped gardens, The Gateway Hotel Fatehabad Road Agra offers an excellent view of The Taj Mahal from many of its rooms. GETTING THERE & AROUND:• 5 km from the railway station• 10 km from the airport• 3 km from The Taj Mahal. STAY:• 100 rooms including suites• Wi-Fi internet throughout the hotel• Television with cable/satellite channels• Electronic safe. Standard City/Pool View Rooms: Well-appointed rooms. Superior Taj View Rooms: With a mix of contemporary and Mughal design, these rooms offer an excellent view of the Taj Mahal. Executive Taj View Rooms: An elevated sitting area in these rooms on higher floors offers a breath-taking view of the Taj Mahal. Executive Suites: These have a private library, a DVD Player and a spectacular view of the Taj Mahal. HANGOUTGAD - All Day Dining: The all day dining restaurant serves Indian and International cuisine. Jhankar: For traditional Indian cuisine(19:30 till 23:30 hrs only) Saqui: For a fine selection of wines, spirits and cigars. ... more   less 
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Also Known As:
The Gateway Hotel, Agra Hotel Agra
Gateway Hotel Agra

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