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“Although highly fussed about but an average hotel”

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Hotel Clarks Shiraz
Ranked #15 of 145 Hotels in Agra
Jaipur, India
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
“Although highly fussed about but an average hotel”
Reviewed 15 May 2014

We had put up here during our short family visit to Agra, the hotel was a decent place but could use a little up gradation and renovation to keep in tune with the changing need of tourists . The level of service needs to be improved, we had to take out our own luggage as they were short of staff. The rooms were not very tempting , it was just a normal one. We were expecting better facilities and furnishing.
The food was ok nothing great about it.
The place was crowded with school children , maybe a school trip or something and because of this the lobby was to noisy to sit and enjoy a cup of coffee in the cafeteria just adjacent to it.
Over all an ok experience and could have been better compared to the price we paid for our stay here.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rashi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this review, 17 May 2014
Dear Guest,

Greetings from Hotel Clarks Shiraz, Agra ...

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance in our quest of providing you excellent hospitality.

We have taken note of your comments regarding staff, food and service. Although it has been our endeavour always to live up to the expectation of our guests yet at many times may fall short due to various reasons. We assure you in case we another opportunity to serve you, we shall ensure better level of satisfaction.

We would like to welcome you back again for a better experience.

Thanks & Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (211)
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Gurugram (Gurgaon), India
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 May 2014

This was my first trip to Agra and I was extremely excited about the prospect of seeing the Taj Mahal. On the plus side the location was great, during breakfast we could see the Taj Mahal and the fort. It was a short drive to get the Taj Mahal.

I guess I was expecting great service based on the rave reviews. We were sorely disappointed. From the point we entered the hotel the level of service was sub-par as compared to what one would expect from a 4/5 star hotel. It was more like what you would experience in a decent 3 star. The valet asked us to park the car our self since he said he was really busy. The check-in experience itself though was quick and painless.

No complaints about the room, we had booked two rooms and asked for one extra bed - which was fairly uncomfortable. For dinner we ordered room service and the food was nice. From a service perspective they failed to give us the pizza we ordered and instead (despite numerous reminders) sent us a pizza with oregano and spices which our toddler found to be inedible. In general though the rest of the food was good.

Getting additional water to drink was painful. We had to make numerous requests after which, obligingly, we were provided with a few additional bottles of drinking water. Again the poor service reared it's head!

The real kicker was the following morning when we went for breakfast. While the buffet breakfast was great, the service by the staff in the 5th floor restaurant (I think it was on the 5th floor) was terrible. In addition to being discourteous the restaurant staff was extremely rude.

Overall our experience at the Clarks Shiraz hotel was pathetic and I would not recommend this hotel to anyone. For those that are planning to visit I would suggest you manage your expectations and don't go for 5 star service. In the end you're getting what you pay for, so if saving money is the goal then this is a good budget hotel with a great location. If you're looking for comfort, luxury and great service then look elsewhere.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anant479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this review, 15 May 2014
Dear Guest,

Greetings from Hotel Clarks Shiraz, Agra ...

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance in our quest of providing you excellent hospitality.

We have taken note of your comments regarding staff service, housekeeping and valet staff. Although it has been our endeavour always to live up to the expectation of our guests yet at many times may fall short due to various reasons. We assure you in case we another opportunity to serve you, we shall ensure better level of satisfaction.

We would like to welcome you back again for a better experience.

Thanks & Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crieff, United Kingdom
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 10 May 2014

This really is a five star hotel. The best we have stayed in in India. There is a beautiful entrance and stunning floral displays in the foyer. There is a swimming pool, spa and shops all of which were very reasonable prices. i.e. back and shoulder massage for 30 mins was £7. Bedrooms spacious, very clean (unlike most hotels in India even the 4 star superior ones). The rooms have air con, fan, mini bar, water and tea and coffee making.
Rooftop restaurant has stunning views and a very good menu. All food was delicious.There was a children's lounge with toys for younger children. Coffee shop on the ground floor was good for light lunches and snacks. The portion sizes in the restaurants are big so make sure you are hungry. All the staff were helpful, friendly and attentive.
We had a wonderful stay and if we had known it was so good we would have booked for longer. Close to the Taj.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trish f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this review, 12 May 2014
Dear Guest,

Greetings from Hotel Clarks Shiraz, Agra ...

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance in our quest of providing you excellent hospitality.

We are happy to read your positive reviews for our Hotel . This is our constant endeavor to provide the finest of products and services in line with the modern hospitality.

We value your patronage and we look forward to welcoming you back to Hotel Clarks Shiraz

Thanks & Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jaipur, India
Level Contributor
135 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 9 May 2014

We went to Agra during Dusshera for One Night - Two Days and found the Hotel Average with all basic amenities. The Hotel is very close to Taj Mahal and the Local Street Market where you can have Chats, Kulfi and Pakodas.

The Hotel has a Swimming Pool with drinks served facility. The range in Breakfast and Dinner was good and tasty.

Hotel staffs were trying keep Crows and Pigeons out of the Hotels by making bomb - type blasts Noises during the day time which none of us had appreciated.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VibhorTulsyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaipur, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 May 2014 via mobile

A very nice located hotel away from hush-push of traffic and near to TAJ MAHAL. The hotel offers very comfortable rooms at very reasonable rates. The rooms are spacious and offers splendid view. Choose d ones which r garden facing. The live ghazal in restaurant sways u as u feast on to d sumptuous meals. The staff is very gentle and takes care of all yr needs. A must stay in the Taj city.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DevPranab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this review, 3 May 2014
Dear Guest,

Greetings from Hotel Clarks Shiraz, Agra ...

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance in our quest of providing you excellent hospitality.

We are happy to read your positive reviews for our Hotel . This is our constant endeavor to provide the finest of products and services in line with the modern hospitality.

We value your patronage and we look forward to welcoming you back to Hotel Clarks Shiraz

Thanks & Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon, Haryana, India
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 April 2014

Went to Agra for a weekend & staying at Clarks was a decision we took one night prior to our travel ~ kind of just in time. The room was booked through Yatra & since the booking happened late in the night, the operator did not send the reservation details to the hotel. Though the staff was courteous & greeted us well, the entire booking related issue was a pain ~ good 30 mins were wasted to sort this!

Anyways, the room was a normal one - but good enough for 2 ppl! Neat & clean with all basic amenities available. Though we were there only for a night it was a very comfortable stay at Clarks. The best thing about the place is the hospitality of the staff ~ very warm & welcoming!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HansieKr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this review, 1 May 2014
Dear Guest,

Greetings from Hotel Clarks Shiraz, Agra ...

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance in our quest of providing you excellent hospitality.

We have taken note of your comments regarding your room booking. Although it has been our endeavour always to live up to the expectation of our guests yet at many times may fall short due to various reasons. We assure you in case we another opportunity to serve you, we shall ensure better level of satisfaction.

We look forward to welcoming you back in not too distant future.

Thanks & Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, Delhi, India
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 April 2014

We had gone to Agra for a weekend with group of friends and decided to stay at Clarks Shiraz. The hotel is very well located, close to Taj. It's a well kept property and rooms are plush. The staff was courteous and immensely hospitable. We were greeted with smiles and didn't see any of them wearing off till our entire stay. Best part of the stay was sumptuous meal at Mughal Room which is the flag ship dinning hall and we could view the Agra fort and Taj Mahal right across. Would love to come back to Clarks....

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tarun W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this review, 28 April 2014
Dear Guest,

Greetings from Hotel Clarks Shiraz, Agra ...

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance in our quest of providing you excellent hospitality.

We are happy to read your positive reviews for our Hotel . This is our constant endeavor to provide the finest of products and services in line with the modern hospitality.

We value your patronage and we look forward to welcoming you back to Hotel Clarks Shiraz

Thanks & Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Clarks Shiraz

Property: Hotel Clarks Shiraz
Address: 54 Taj Road, Agra 282001, India
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Agra
#7 Romantic Hotel in Agra
#12 Luxury Hotel in Agra
#13 Spa Hotel in Agra
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Clarks Shiraz 5*
Number of rooms: 237
Official Description (provided by the hotel):
HOTEL CLARKS SHIRAZ, AGRA - 237 well appointed rooms & suites. Distance from Railway Station - 3 kms. Taj Mahal - 1 km. Red Fort - 1.1/2 Kms. Main Shopping Centre - 1 km. Dining Options: The Mughal Room - Roof top our specialty al-a-carte restaurant, overlooking the Taj Mahal & Red Fort. The Buffet - Multi-cuisine Lobby Level Dining Hall. The Coffee Shop - 24 hours. THE MUGHAL BAR - Roof top Bar with variety of Imported and Domestic Beverages. ... more   less 
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Also Known As:
Clarks Shiraz Hotel Agra
Clarks Shiraz Agra

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