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“Great Experience”

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The Gateway Hotel Ganges Varanasi
Ranked #4 of 73 Hotels in Varanasi
Certificate of Excellence
Lucknow, India
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Experience”
Reviewed 31 January 2014

The stay at the property was more than good but not upto the Taj standard. The rooms were good and upgrade was a pleasant surprise. The swimming pool is good and the food was also great. Front office staffs were courteous.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kundan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 3 February 2014
Dear Guest,

Greetings from the city of temples!!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback. I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.
I look forward to meeting you during your next stay with us at Varanasi.

Kindest regards,
Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,508 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
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English first
New Delhi, India
1 review
Reviewed 27 January 2014 via mobile

We stayed in this hotel as a group of friendly planet from jan 22 to Jan 23; great service & great service & great front office staff; I wish to specially Thank Ms vandana & Mr Shukla for v special care extended to our group even without asking for anything

Stayed January 2014, travelled with friends
Helpful?
Thank praveenkap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 28 January 2014
Dear Guest,

Greetings from the city of temples!!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback. I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.
I look forward to meeting you during your next stay with us at Varanasi.

Kindest regards,
Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 January 2014

After a two week trip through India, Varanasi was our last stop and we really appreciated a bit of Western luxury and food. The hotel is modern in build and feel and a real contrast to the many magnificent Palace-type hotels we stayed in in Rajasthan. It is not a 5 star hotel, probably 4, but the staff were polite and helpful, the rooms and general appearance clean, and the main restaurant serves a good value buffet every day. In between excursions we sat by the nice pool area - nothing special but then you do not go to Varanasi for the swimming pools. In any event it was January and the pool was not heated and really too cold to swim. Definitely worth a stay but not if you are looking for character and charm.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 27 January 2014
Dear Guest,

Greetings from the city of temples!!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback. I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.
I look forward to meeting you during your next stay with us at Varanasi.

Kindest regards,
Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney
Level Contributor
168 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 24 January 2014 via mobile

If you've been spoilt with your hotel stays in Rajasthan prepare for a wake-up call. This is billed as a five star hotel. It's not. As always, throughout our entire Indian trip, the staff were really friendly and helpful. The food was OK, the rooms were OK, just all one big, sigh, OK, experience. I'm not sure that there's an alternative though?

Stayed January 2014, travelled with family
Helpful?
1 Thank goldieSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 27 January 2014
Dear Guest,

Greetings from the city of temples!!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback.
This is a small note to assure you that we have noted your feedback pertaining to your visit at The Gateway Hotel Varanasi just a satisfactory “OK”. The concern feedback has been duly shared with the team and we ensure for taking the actions at our end.
It is our constant endeavour to provide the finest of products and services in line with the standards of Taj Group of Hotels and we would like to assure you that all steps will be taken to ensure a memorable stay of yours in future
I look forward to meeting you during your next stay with us at Varanasi.

Kindest regards,
Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
Level Contributor
105 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 22 January 2014

We stayed at the Gateway Hotel Ganges for three nights in January, 2014. First the bad: the hotel could use some updating, especially the carpets in the hallways. The good? The staff are very friendly, especially our wonderful bartender. In addition, the breakfast buffet was very good, offering a nice variety of both western and Indian dishes. We tried both of the hotel restaurants, and were happy with both. Especially surprising? The good Indian wines offered. Who knew?

I had a massage in the hotel spa, and the masseur was both competent and professional. I'm not sure what other accommodations are available in Varanasi, but I would recommend this hotel to others.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 24 January 2014
Dear Guest,

Greetings from the city of temples!!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback.
I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.
This is a small note to assure you that we have noted your feedback pertaining to the upkeep of the carpets in the hallways. The concern feedback has been duly shared with the team and we ensure for taking the corrective actions at our end.
It is our constant endeavour to provide the finest of products and services in line with the standards of Taj Group of Hotels and we would like to assure you that all steps will be taken to ensure a memorable stay of yours in future
I look forward to meeting you during your next stay with us at Varanasi.

Kindest regards,

Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 January 2014 via mobile

Rooms and corridors and elevator cabs need refurbishing

Window gaskets leaking and view to outside all fogged up

Bath fawcets leak onto tub rim causing water overflow from tub rim onto floor

A/C not working properly and room temp too warm. Not below 23 degrees C

Inadequate clothes drawer space

No complimentary slippers given the very dirty streets and room prices

Front desk staff seem not well informed or motivated. Service level OK but not better than that.

General restaurant food not bad but expected better. Service good .

Bar service staff seem disinterested and not overly anxious to help .

Stayed January 2014, travelled as a couple
Helpful?
4 Thank peter310143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 22 January 2014
Dear Guest,

Greetings from the city of the temples!!

At the outset, please accept my sincere apologies for inconvenience caused to you during your stay and not being able to come up to your expectations and live up to our own standards.

This is a small note to assure you that we have noted your constructive feedback regarding the upkeep and appearance of the room, corridor, elevator, properly functioning of A/C, extra amenities in the room, courtesy of staff at front desk and the bar. The concern feedback has been duly shared with the team especially with the Accommodation Manager, Executive Housekeeper, Chief Engineer and Learning & Development Manager. We do realize that the sensitivity of associates towards the guest needs requires focus and to be included in the training sessions. We ensure for taking the corrective actions at our end.
It is our constant endeavour to provide the finest of products and services in line with the standards of Taj Group of Hotels and we would like to assure you that all steps will be taken to ensure a memorable stay of yours in future. We value your patronage and I am confident that you would provide us another opportunity to be of service to you and experience the gracious hospitality and the legendary services provided by The Gateway Hotel Ganges Varanasi.
I look forward to meet you during your next stay with us at Varanasi.

Kindest regards,
Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 January 2014

Nice hotel, appropriately priced and excellent location.
Hotel staff is very cooperative and helpful, specially restaurant staff.
Do try some local Banaras food like Nimono.
While here do visit & see Mangla Arti at Kashi Vishvanath and evening Ganga Arti.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dineshdave57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 20 January 2014
Dear Guest,

Greetings from the city of temples!!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback. I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.
I look forward to meeting you during your next stay with us at Varanasi.

Kindest regards,
Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gateway Hotel Ganges Varanasi

Property: The Gateway Hotel Ganges Varanasi
Address: Nadesar Palace Grounds | Cantonment, Varanasi 221002, India (Formerly Taj)
Phone Number:
Region: India > Uttar Pradesh > Varanasi District > Varanasi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 73 Hotels in Varanasi
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Gateway Hotel Ganges Varanasi 5*
Number of rooms: 130
Official Description (provided by the hotel):
Group-oriented mid-rise hotel centrally located on Raja Bazar Road at Nadesar Palace Grounds, on the banks of the Varuna River. ... more   less 
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