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“Good place But Small Rooms”

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The Gateway Hotel Ganges Varanasi
Ranked #4 of 74 Hotels in Varanasi
Certificate of Excellence
New Delhi, India
Level Contributor
94 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Good place But Small Rooms”
Reviewed 5 June 2014

Stayed here twice due to a marriage in the family. The property is grand and the restaurant and overall feel of the place is excellent.

However rooms are very Small and crying out for a makeover.

Breakfast is excellent.

Aircon does not work as you want it to. If you call for help they tell you the temperature is set and they cant change it. Bad if it is summers.

Restaurant is great. Pools good.

Overall a good place but needs renovation.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank varunkochar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 6 June 2014
Dear Guest,

Greetings from the city of temples!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback. I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.

This is a small note to assure you that we have noted your constructive feedback pertaining to the aesthetic look of the room, air-conditioning and courtesy and competency of the staff. The concern feedback has been duly shared with the team especially with the Executive Housekeeper, Chief Engineer and L&D Manager. We do realize that the sensitivity of associates towards the guest needs requires focus and to be included in the training sessions. We ensure for taking the corrective actions at our end.

It is our constant endeavour to provide the finest of products and services in line with the standards of Taj Group of Hotels and we would like to assure you that all steps will be taken to ensure a memorable stay of yours in future.

I look forward to meeting up with you in your next visit to Varanasi and assure you of our finest and gracious hospitality.

Kindest regards,

Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
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English first
Sao Paulo, Brazil
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

The hotel is great, in the middle of a green area, wonderful breakfast and excellent accommodations. During our stay, my father had a health problem and we called Compass tours, our agency (great!) and they contacted the hotel. My father is alive now because the personal of Compass and the people of the hotel. They were just fantastic. I would like to thank especially Mr Ajay Thakur who really went the extra mile to do everything to help and make us comfortable.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarciaBilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 29 May 2014
Dear Guest,

Greetings from the city of temples!!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback. I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.
I have shared your appreciation with the team as feedback such as yours motivates them to achieve higher levels of service.
I look forward to meeting you during your next stay with us at Varanasi.

Kindest regards,

Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zufikon, Schweiz
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 May 2014

Very comfortable and quite hotel near city centre. Very good food and good service in restaurant, as well as in the room. Beautiful swimming pool - just a perfect place to relax and recover from the stressy sightseeing tours in Varanasi.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HEH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 29 May 2014
Dear Guest,

Greetings from the city of temples!!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback. I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.
I have shared your appreciation with the team as feedback such as yours motivates them to achieve higher levels of service.
I look forward to meeting you during your next stay with us at Varanasi.

Kindest regards,

Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
113 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 20 May 2014

Lovely hotel. - sweeping drive, beautiful gardens. A complete contrast to what is outside the gates! Very comfortable rooms, excellent staff. Restaurant has a la carte and buffet options - very reasonably priced. Swimming pool very inviting and we used it after sight-seeing. Small shop competitively priced but only open at certain times - check with Reception. Lifts could be slow.

Room Tip: Try to get one overlooking the gardens at back of hotel
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Persis647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 21 May 2014
Dear Guest,

Greetings from the city of temples!!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback. I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.
I have shared your appreciation with the team as feedback such as yours motivates them to achieve higher levels of service.
I look forward to meeting you during your next stay with us at Varanasi.

Kindest regards,

Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens, England
Level Contributor
136 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 14 May 2014

The hotel is situated about 15 minutes drive from the Ganges and provides welcome respite from the hectic, but exhilarating, bedlam that is the old city. As you would expect from an hotel in the Taj group, the general service levels were good and the breakfast and dining menus offered a broad range from which to select. It was busy at breakfast as people returned from dawn visits to the ghats so some shortages of foods did occur although the waiting staff soon provided replenishments when these were drawn to their attention. The hotel will probably need re-decorating soon but this did not prove detrimental in any way. Finally, I must make special mention of the excellent travel advice provided by Mr Amar Kant Jha and of the arrangements made by him to ensure that our party had trouble free visits to the Ganges for the evening aarti celebrations and dawn boat ride, in addition to the airport transfers.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tabascoleathergrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 15 May 2014
Dear Guest,

Greetings from the city of temples!!

At the outset I would like to thank you for taking your valuable time in sharing your kind feedback. I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.

I have shared your appreciation with the team as feedback such as yours motivates them to achieve higher levels of service.

I look forward to meeting you during your next stay with us at Varanasi.

Kindest regards,

Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overijse, Belgium
Level Contributor
223 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 12 May 2014

As this is a Taj Hotel, we expected good service and we got it. Nothing but good things to write about that.
However, trying to forget the heat, the dirt and the dust of the city of Varanasi we did spend some time at the swimming pool as well and that could have been much better. There is only one umbrella which is quite poor for such a hotel. When we were there they started sweeping around the swimming pool: clouds of dust caught our breath as the around the swimming pool is dry earth and grass and leaves. When the sweeper started to pick up our things from the floor and put them on our chairs so that he could sweep around it, that was just too much! We did not need dust in our bags and on our clothes and towels. We complained and so did other guests (also in Hindi, so there were no misunderstandings) but he started again on several occasions till he was once and for all told to stop it by the guy overseeing the swimming pool (who was not always there). This should not happen. The cleaning should be finished before the guests arrive and not while they are there, trying to relax. Nobody needs dust clouds for lunch.
Breakfast was very good and one could see there some serious thinking had been done about the display, at the buffet and at the tables.
Beer is at a reasonable price, other than in the Taj Palace in Delhi where it is overpriced.
As O said, apart from the incident at the swimming pool, staff tries to accommodate to your wishes (quiet room).
Very positive: very large garden, a heaven in Varanasi.
A drawback to some, an advantage to others, the hotel is at 6 kms from the Ghats which is a 30 mins drive through a very busy and very noisy town. But that one knows beforehand and that choice is up to the traveller.

Room Tip: The higher, the better I would say.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laraBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 13 May 2014
Dear Guest,

Greetings from the city of temples!

At the outset please accept my sincere apologies for inconvenience caused to you during your stay and not being able to come up to your expectations and live up to our own standards.

This is a small note to assure you that we have noted your constructive feedback pertaining to the courtesy and competency of the staff at the swimming pool area. The concern feedback has been duly shared with the team especially with the Executive Housekeeper and Security Manager. We do realize that the sensitivity of staff towards the guest needs requires focus and to be included in the counseling and training sessions.

It is of great importance to us when a guest let us know about our product and services which they have recently experienced. It is only in this way that we are able to step back from our day to day operations and look at any comments-both constructive and positive to ensure that we make the necessary changes and take corrective action in our operations.

It is our constant endeavour to provide the finest of products and services in line with the standards of Taj Group of Hotels.

I look forward to meeting up with you in your next visit to Varanasi and assure you of our finest and gracious hospitality.

Kindest regards,

Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark, UK
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 May 2014

The hotel is tired, not very clean and my husband suffered Delhi Belly. On the bright side - the staff were very friendly and helpful.

We had an Executive Suite and it was comfortable, despite 2 irritating red lights on the ceiling.

We had to ask for our carpet to be hoovered on arrival. This was a first...but it was covered in bits which made everything feel dirty. The cleaner worked hard on it and it still wasn't great - he really needs a new vacuum with decent suction.

Unfortunately, my husband suffered a bad case of Delhi Belly. The staff were very helpful and kindly brought him a 'get well' cake - but he couldn't eat it and the bucket was more useful. It took over a week to get over this bug.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarahNewark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatewayvaranasi, General Manager at The Gateway Hotel Ganges Varanasi, responded to this review, 12 May 2014
Dear Guest,

Greetings!

At the outset please accept my sincere apologies for inconvenience caused to you during your stay and not being able to come up to your expectations and live up to our own standards.

This is a small note to assure you that we have noted your constructive feedback pertaining to the cleanliness, upkeep of the carpet and also that you contracted with the Delhi Belly. The concern feedback has been duly shared with the team especially with the Executive Housekeeper.

It is of great importance to us when a guest let us know about our product and services which they have recently experienced. It is only in this way that we are able to step back from our day to day operations and look at any comments-both constructive and positive to ensure that we make the necessary changes and take corrective action in our operations.

I am also glad to know the positive feedback about the courtesy and competency of the staff during your stay.

It is our constant endeavour to provide the finest of products and services in line with the standards of Taj Group of Hotels.

I look forward to meeting up with you in your next visit to Varanasi and assure you of our finest and gracious hospitality.

Kindest regards,

Ahmar Siddiqui
General Manager
The Gateway Hotel Ganges, Varanasi
Nadesar Palace Grounds
Varanasi, Uttar Pradesh 221002 India
T 91 542 666 0001
F 91 542 250 1343
D 91 542 666 0011
Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gateway Hotel Ganges Varanasi

Property: The Gateway Hotel Ganges Varanasi
Address: Nadesar Palace Grounds | Cantonment, Varanasi 221002, India (Formerly Taj)
Phone Number:
Region: India > Uttar Pradesh > Varanasi District > Varanasi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 74 Hotels in Varanasi
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Gateway Hotel Ganges Varanasi 5*
Number of rooms: 130
Official Description (provided by the hotel):
Group-oriented mid-rise hotel centrally located on Raja Bazar Road at Nadesar Palace Grounds, on the banks of the Varuna River. ... more   less 
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