Location: far from the center. If you are lucky it's a 15 minutes bumpy ride. If you get stuck in traffic it can even take 30 minutes.
We had a club room (which coste double than the standard room but is definitely worth it). The room is nice and new. The club room was at the fifth floor so it was very quite. The person in charge of the room was not only very nice but also very competent. Other 2-3 persons working at the hotel were very nice. They have a nice pool (althoug it's more for showing than for swimming as the deepest point is approximately 160cm). The gym is ok. Breakfast is great. But here is where the positive things end.
We arrived in the afternoon from Kahurajo and I had made sure to underline when reserving the room that I needed a room with a King size bed (and not twin beds) as my wife and I were travelling through India for our honeymoon. I also sent them an email the day before to remind them of all that. So, we get to the hotel and they apparently did not find our reservation (luckily I had a printout and I had the email exchange in my phone thus I obviously showed it to them).
The receptionists didn't seem to speak great English (a bit of a strange thing for a 5* hotel in India). She told me that we had a nice twin bed room. I declined the offer and said that I wanted a room with a king size bed as per reservation. Now, after a 30 minutes hassle they brought us to our room which was... a twin bed room. I pointed out (not that gently any more) that this was not what I had booked and she said that she would put the two beds together in order to make a single bed as they were at full occupancy. I, at this point quite irritated, repeated that we were on honeymoon and firmly demanded a King size bed. A miracle happened and it turns out that they did have an available room with a king size bed.
For three days I have had bad experiences with their staff at the reception, they are slow, incompetent and speak poor English. On top of it, they always have 2-3 trainees behind the desk (maybe they should consider training 1 person at a time). So the trainee would pick up the phone if you called or if you directly addressed the front desk. As the trainee did NEVER know the answer, another person would ask you to repeat what you just said. Once or twice that's ok but to have to repeat what you said every time you address the front desk is really annoying. I once called to ask something about the internet: The first guy did not understand so he would refer my call to his colleague with whom I had an absurd conversation (I was calling from my room and asked him a question about the business center and he would reply the following: "room key not working? Please come to reception (of course he could see that I was in my room)". At this point I just laughed and asked him to pass me on to a colleague who had a reasonable command of the English language.
This is just one example but I could go on for hours about what that front desk is like. After the second day I was obviously close to lose my temper and, in order not to lose my flight on a Tuesday morning, I decided to settle my bill on Monday evening. Of course it took them an hour to prepare the bill... The day after, I unfortunately still had to pay for 2 things I had taken from the minibar. I had to renounce to my breakfast as it took them another 30 minutes to figure that out (although I had filled in the form and made the calculation for them - HOPELESS!).
I have more stories but I do not want to bore you. All in all, the infrastructure of the hotel is good the service and the politeness of staff is bad (you get to the restaurant in the morning, say 'good morning' to the two guys standing there but all they do is look at you). Only once 3-4 staff members smiled widely: I was just getting into my cab to leave the place and had just given a tip to one of the staff members which are really nice. The hotel gives me the impression of being a hotel for business travellers. In Varanasi, the comfort and quiteness of such a hotel is very much appreciated after a long day at the gaths. But the management of this hotel should definitely be improved. I am sure there are other options (Radisson, gateaway, ...).
- Official Description (provided by the hotel):
- The Ramada Plaza JHV, the luxury five star resort in Varanasi redefines hospitality beyond boundaries. Stylish spaces coupled with discreet luxury and impeccable service renders this Varanasi hotel a unique flavor. Lined with handpicked contemporary art throughout the public and private spaces and natural surroundings ensures a seamless blend of the rich culture of this rustic yet vibrant city with elevated standard of style, design and decor. State-of-the-art technology and amenities for commerce, leisure and relaxation makes The Ramada Plaza JHV hotel an ideal choice for guests seeking accommodation in Varanasi. The luxury rooms & suites are models of personal touch and superior amenities and services. Access to indulgent restaurants with world cuisine and Indian speciality restaurant, a day gym, spa and salon and spacious banquet rooms guarantee a gamut of innovative and inspired moments of celebration. The adjoining shopping mall extends the freedom of options to multiplex, shopping & dine out with all time favourites like McDonald's & Pizza Hut. ... more less
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- Also Known As:
- Ramada Plaza Jhv Varanasi Hotel Varanasi
- Ramada Hotel Varanasi
- Ramada Varanasi
- Varanasi Ramada