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“Budget Hotel in Good Location” 3 of 5 bubbles
Review of Hotel Silver Rock

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Hotel Silver Rock
Ranked #47 of 74 Hotels in Mussoorie
Gurgaon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Budget Hotel in Good Location”
3 of 5 bubbles Reviewed 14 April 2014

Visited with family and friend on last week for 1 night. Overall Hotel looks nice and major +ves and -ves of hotel as:
+ves:
a. Location is too good on Mall Road.
b. With in Budget.
c. Spacious Room.
d. Room service is also OK.
e. Cooperative staff.
-ves
a. Rooms are not upto mark w.r.t cleanliness.

  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank HemantKhatri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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59 reviews from our community

Traveller rating
    7
    18
    21
    5
    8
See reviews for
39
12
Solo
0
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Noida, Uttar Pradesh, India
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 9 January 2014

Stayed with my family for 3 nights. Booked a standard room initially which looked very small and damp in Dec 2013. The upgraded Semi Deluxe was OK for my family which was facing the Doon valley towards the back of the hotel. It had a small sofa cum bed which was great about the room, for which you need not take a separate bed for your kid.

The best part of the hotel is its location which is near the library and this part is more spacious and shiny. Possibly this part is the most descent part of Mussouri having many descent restaurants nearby. If you are travelling by a public taxi then you got to carry your stuff to top upto the Mall from the taxi stand which is just down below the hotel/Mall. Porter is available @ Rs 60/- You can bargain with the hotel for this as my hotel booking said about complementary pickup and drop.

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Chandan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 27 October 2013

Yet another family trip to Mussoorie and yet another damp Hotel. Rooms are spacious but ill maintained. Best part about the Hotel is the location, though the traffic control booth is next to the Hotel and is in continuous operation on the loudspeaker, which is really nagging.The Owner and the Manager were cooperative and helpful. They blamed the condition of the rooms on the heavy Monsoon this season.

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank sovitdomir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia, United States
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 11 August 2013

I have never thought of myself as a princess, and am not sure if this was a matter of my US standard control flaring up. . . but here are a progressive listing as to what I disliked and found uncomfortable in the process of my two night stay.
1. Daytime Front Desk Attendant- rude and incompetent when processing foreigners (the evening attendant was much better)
2. Dirty Sheets
3. Moisture Everywhere- I slept in my rain jacket to protect myself from the damp mattress and sheets
4. Excessive time to locate sheets
5. Even the toilet paper was wet

I felt very uncomfortable and dirty the whole time I stayed in this way overpriced hotel above the clouds. I would not recommend this hotel to anyone.

  • Stayed August 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Simmy_W_613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mussoorie hotels

Noida, Uttar Pradesh, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 11 August 2013

Shabby and barely a room. Beds were badly made and somewhat unhygienic.

Cold services. We booked the room online and I believe this has do something with poor service. The hotel is far-up the heart of the city and it takes a lot of time and effort and get your vehicle up there.

Overall a bad experience.

  • Stayed March 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank xumit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 15 June 2013

I booked the Hotel through a popular trip website however during the stay discovered that they were giving similar rooms at cheaper price than what I got through the website. I booked a 'Super deluxe' room & was not at all worth its price at about 4K per night.
I requested to change my room to higher floor for privacy & better view reasons but hotel was falsely reported as house full.
The access to parking is very risky & unavoidably damaging to the underside of cars as they have an unusual slope on the ramp which ends abruptly causing contact. Even their drivers are unable to avoid it. The rooms are pretty old, stuffy, no proper ventilation etc. They claim good ventilation by opening windows but with no wire mesh in windows & the rooms being at ground floor, it is a big risk taken & invasion of privacy to keep them open at night.
The toilets are equally bad, with only visible arrangements for exhaust but even keeping it on 24 hours there is foul smell.
There was a fresh air cooler fitted in the room but its mains were kept off, even after request to their Chief Manager, they refused to switch it on to keep the rooms supplied with fresh air & advised to keep windows open.

Although they charge extra for each kid (>2 yr old) but no additional bed or any other amenity is given.


I would not recommend anybody to try their stale food as well, even if it means avoiding the free breakfast.

There are many such hotels there giving better view/services at cheaper price.

Room Tip: "Higher floor room facing Mall will be a little better".
See more room tips
  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Goodycitizen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
1 review
1 of 5 bubbles Reviewed 5 June 2013

We booked the standard rooms through online portal. The rooms were not worth Rs 500. I had no other option but to upgrade the rooms by paying other Rs 1200 per day for deluxe rooms. The deluxe rooms have wooden work which looks ages old. The table lamp was out of order. The bathroom shower was not working. The management was keen to extract extra money for kids sharing the same room with parents. The room was not properly cleaned when we checked in. There was foul smell coming out of the bathrooms. There is no LCD in the rooms. You have to pay extra Rs100 at the mall entry for parking the car in hotel. The check out time is 10 am which is very inconvenient. By the time you get up , you start getting calls to vacate the rooms. The hotel looks very good from outside but rooms are very old style with no value for money. I’ll never stay in this hotel in future.

  • Stayed June 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pankaj1234821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSilverRock, General Manager at Hotel Silver Rock, responded to this review, 10 June 2013
Dear Sir,

Our response to the Guest feedback is as under:

1. The guests were provide very warm Check-in in the Hotel and were allotted the room as per the booking. But later the Hotel upgraded the Room due to following reasons.
2. The actual booking was for 2 Adults & 1 Kid (5 Years) but the no. of persons were actually 3 Adults & 1 Kid above 8 years.
3. Since the actual no. of Guests were 4, the Guest humbly requested to upgrade the room from Standard to Super Deluxe with assurance of making payment for Room upgrade charge and Extra Person. The Guest was not willing to pay for Extra person (third adult) as it was out of his budget. But later on check-out the Guest made payment only for 1 day for Room upgrade and 1 Extra person and left the Hotel by saying the balance payment of Rs. 1700/- will be made by the Travel Agent who booked the room.
4. On leaving the Hotel the Guest made a remark in our Suggestion / Feedback Book “GOOD SERVICE”
5. The points mentioned by the Guest in the his review are unaccceptable. We maintain our Standard and quality in terms of services we provide to the Guest. All our rooms are very neat & clean good room with complete view of Himalayas / Doon Valley.
6. The Guest had no complaints of what-so-ever nature during his stay. Moreover, Guest also not made any complaints to the Travel Agent during his stay. If any Hotel Guests have any complaints during their stay they are always resolved with our best efforts and we always ensure that the Guest should feel at home.
7. The Guest’s poor feedback about the Hotel on Trip advisor now after writing a “GOOD SERVICE” in the Hotel Feedback is not justified and is unacceptable.
8. As regards the Checkout time 10:00 am, we are having a Peak Season in Mussoorie and the all Hotels in Mussoorie has same Check-out time. The Checkout time is same for all Guests. We allow a late Checkout only in off-seasons. The Hotel is located at a very prime Location on Main Mall Road, the Mall Road entry fee is just Rs. 100/- which is collected by the Local Government Body of Mussoorie and not by the Hotel.

Thanks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Silver Rock

Property: Hotel Silver Rock
Address: Library, The Mall Road, Mussoorie 248179, India
Region: India > Uttarakhand > Mussoorie
Amenities:
Business Centre with Internet Access Restaurant Room Service
Hotel Style:
Ranked #47 of 74 Hotels in Mussoorie
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Silver Rock 2.5*
Number of rooms: 30
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