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Country Inn & Suites by Carlson Mussoorie
Ranked #7 of 75 Hotels in Mussoorie
Certificate of Excellence
Reviewed 18 June 2014

I stayed here for 5 days with my family , and it was an awesome experience. If we talk about the view ..its really really awesome. Food is yum..enjoyed each bite. Rooms are excellent and staff is so much cooperative and helpful. Would like to visit again and surely would like to recommend to others:)

  • Stayed: June 2014, travelled with friends
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2  Thank mily863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this reviewResponded 20 June 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

We thank you for a compliment ridden review about your experience with us at Country Inn & Suites By Carlson, Mussoorie that you have shared on TripAdvisor. We are glad that you have liked our fabulous views, our mouth watering culinary wonders, our beautiful and cozy rooms and our helpful and courteous staff.

It is such compliments that go a long way to encourage and motivate us to work harder to achieve the highest level of guests’ satisfaction.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such holiday to cherish!

Warm Regards,
Sumit Goyal

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Reviews (645)
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529 - 535 of 645 reviews

Reviewed 17 June 2014 via mobile

We stayed here for 6 nights and enjoyed every bit. Rooms were clean and excellent. Breakfast was mouth watering. I would highly recommend this hotel. Staff was friendly and courteous.I will always stay here...really happy.....

  • Stayed: May 2014
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1  Thank @896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this reviewResponded 20 June 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

First & foremost we would like to thank you for choosing to stay with us at Country Inn & Suites By Carlson, Mussoorie and also for sharing such a complimentary review about us on TripAdvisor. Our beautiful rooms that are well appointed and fabulously maintained, our delectable breakfast buffet and our friendly and courteous staff have been a continual source of appreciation and your compliments reinforce our faith in the same.

The compliments that you have so generously showered upon us goes on to motivate us to take even greater efforts to work harder to achieve even higher levels of our guests’ satisfaction.

We invite you to return to the hotel soon and give us an opportunity to serve you again. Experience the city, the hotel and make some lovely memories to take back home.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

I really enjoy the trip to mussoorie this summer with family , We stay at Country Inn & Suites by Carlson .
There food and services are excellent , thanks to hotel staff to make my trip memorable , next time I will again stay with Country inn & Suites .

Room Tip: I think Deluxe Room with balcony
See more room tips
  • Stayed: June 2014, travelled with family
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1  Thank 9Girish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this reviewResponded 18 June 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

To receive such raving reviews from our guests has always brought in a great surge of motivation and enthusiasm to perform even better and not just satisfy our clients but to make them happy. We, therefore, thank you for such a raving review about your stay with us at Country Inn & Suites By Carlson, Mussoorie. We are glad that you liked our mouth watering culinary wonders, our impeccable service and our helping and courteous staff.

Your appreciation of our efforts to make your stay pleasant goes a long way to encourage and motivate us to strive harder to achieve the highest level of our guests' satisfaction.

We extend an invitation for you to return soon and give us an opportunity to serve you to the best of our abilities and to your utmost satisfaction.

Warm Regards,
Sumit Goyal

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Reviewed 14 June 2014 via mobile

Being a Club Carlson member I usually look for their hotels at first, this hotel is not at all a good hotel to stay. Far from mall road and yet no landscape or view a person looks for in a hill's vacation. Rooms were dirty and sub paar. In room dining food is like left overs from buffet lunches. They feature this hotel with a spa but it's just for the name, it can be called as a closet with massage chair. Will
Not return to this one ever and don't recommend this hotel to people who look for the best.

Stayed: July 2013
1  Thank manishkhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this reviewResponded 28 June 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

We have received your feedback in the review that you have written about us on TripAdvisor and we thank you for bringing to light some issues that may have escaped our attention.

Please be assured that the feedback we receive from our guests is of prime importance to us and we take immediate corrective measures wherever required. We sincerely apologize for the inconvenience and disappointment you may have faced during your stay with us. We have taken your suggestions in and have passed your concerns on to the relevant department and they shall do the needful and make sure that the next time you visit us you do not have to face any discontent.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Sumit Goyal

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Reviewed 14 June 2014

Strategically located property with elegant & beautiful interiors having the palatial Castle Hill Estate at its backdrop promises the picturesque stay. But the management needs to emphasize more on hospitality values viz., Leisure, Comfort & Services.

Courteous Staff, Elaborated breakfast spreads & Complimentary Mall-Road shuttle service are the only nicest things over the Exhaustive Food Rates, Dirty Towels, Poor Room Service, Worst Housekeeping Services, Monkey Menace, No Mini Bar, Voice disturbances from Parking Bay, etc.

Bottom Line – Management needs grave perusal on key fronts like Services, Sanitation, Parking Bay Nuisance!! For a Leisure stay, Country Inn Mussoorie is not at all the option…

  • Stayed: October 2013, travelled with family
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2  Thank Tapan_Garg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this reviewResponded 28 June 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

It is refreshing to have received your review about the experiences you have had as you stayed with us at Country Inn & Suites By Carlson, Mussoorie. The review that you have been so generous to share on TripAdvisor offers a very constructive feedback and a fabulous acknowledgement of the positive parts of the hotel and we are grateful to you for that. It is great to know that you have enjoyed our convenient location, our tasteful interiors, our picturesque surroundings, our courteous and pleasant staff, our wide variety of delectable delights laid out in the breakfast buffet and our complimentary pick and drop shuttle service to the mall road.

Please be assured that the feedback we receive from our guests is taken in utmost seriousness and immediate corrective measures are taken wherever needed. We apologize for the unpleasant and dissatisfying experience you had during your stay with us. We have taken note of your suggestions and have initiated measures to make sure that you do not have to face such issues upon your next visit.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Last month i visited this hotel with my family. i was more than happy with their service. Hotel staff is extremely polite & helpful. they also provid the shuttle service to mall road.The quality of food is Excellent. in short its good hotel to stay.

Room Tip: all rooms are good.
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  • Stayed: May 2014, travelled with family
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Thank sarthak2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this reviewResponded 9 June 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

To see a guest happy and satisfied with the hard work we put in everyday just for them is one of the most divine feelings. We, hence, thank you for sharing such an appreciative review about your experiences with us during your stay at Country Inn & Suites By Carlson, Mussoorie on TripAdvisor. To be appreciated for our impeccable service, our courteous and helpful staff, our value added services like the shuttle to and from the mall road and our delicious food is a great feeling.

Such generous appreciation of our hotel motivates us to redouble our efforts to reach the ultimate goal of achieving excellence at what we do best.

We would love for you to return to the hotel soon. Stay with us and make some precious memories that you may cherish forever.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

Try something else if going for leisure with family and small kids. This property is recently bought by Carlson. Sadly, they are still using old and dirty bath/face towels. Rooms are fine. Food is quite expensive. NO BAR. Staff is very good. Please avoid rooms facing parking lot, as lot of drivers chit chat and cars noise disturb you all the time. Needs lot of up-gradation and changes.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Cleartrip
Thank Piyush J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this reviewResponded 14 June 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

We thank you for the review that you have penned down about your experience with us on TripAdvisor. Your feedback though not as pleasant as the numerous others we have been receiving is of great importance to us as it points out to us issues that may need our attention.

Please be assured that the feedback we receive from our guests no matter how trivial or critical is taken with utmost seriousness and immediate corrective measures are taken wherever required. I have addressed it with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Warm Regards,
Sumit Goyal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Carlson Mussoorie

Address: Convent Road | Near Library Chowk, Mussoorie 248179, India
Phone Number:
Region: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 75 Hotels in Mussoorie
Price Range: £46 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Country Inn & Suites by Carlson Mussoorie 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Explore Mussoorie from Hotels's prime location for a unforgettable adventure in the heart of the stunning southern Himalaya Range. Perfectly suited for couples, solo travellers and family alike, each of 50 warmly decorated rooms and suites at the Country Inn $ Suites hotel in Mussoorie provides all the comfort of home along with impeccable service. ... more   less 
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