Me and my wife being a nature lover are on the road to the extent possible. Last year we decided to spend a long weekend in nearby hill station Mussoorie. My travel agent booked me for Best Western Oasis resort. It was probably one of the worst mistakes that we have ever made in selection of hotel.
When we arrived at hotel, we were surprised to find that it is not reall Best Western franchise instead it is just Oasis Resort. They are abusing the name of Best Western.
Anyway after lot of bad service issues finally we landed in our room and ordered for food in room service. When food arrived to my uteel surprise I found TWO BIG roaches in the Dal Makhani. I went all furious and went to find the manager. During day time at 2 PM manager was absent and was taking a nap in his home. He finally arrived in half hour and said sorry without conviction. He was rude to the point that he won't charge me for the food.
The story didnt stop even here. The hotel has foul smell, toilets not properly maintained and a lot of other issues which are always there in a badly run hotel. We asked them to sterelize milk bottles of our baby and they put the bottles on heat. They all got melted and they returned those melted bottles to me. Manager when he is not sleeping can be found playing pool with his cronies.
In my wide experience as a tourist and staying in hotels ranging from hell holes to seven stars this was one of the worst experience. Certainly zero value worth of money. I will advice anyone to stay away from them like plague.
- Official Description (provided by the hotel):
- Explore Mussoorie from Hotels's prime location for a unforgettable adventure in the heart of the stunning southern Himalaya Range. Perfectly suited for couples, solo travellers and family alike, each of 50 warmly decorated rooms and suites at the Country Inn $ Suites hotel in Mussoorie provides all the comfort of home along with impeccable service. ... more less
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