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“Fantastic stay”

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Jaypee Residency Manor
Ranked #9 of 74 Hotels in Mussoorie
Certificate of Excellence
1 review
“Fantastic stay”
Reviewed 22 July 2014

The Jaypee Residency Manor Mussoorie is luxury and personal attention from the time you walk in. The staff are kind and attentative, and well trained as to the needs and wants of the guests. You feel like a welcomed guest at every moment.

The hotel grounds are perfectly maintianed, and as with a luxury hotel, all the work is carried on without bother to the guests. Look hard - you won't find anyting out of place or inoperative. 

The Terrace Gardens are totally covered with beautiful Landscaping and a scenic beauty all around , play or just relax by yourself. Of all the resorts I have been to , the one has the largest grounds and nicest Pool area. There is lots of space to relax and be private if you so desire. 

The management is top-notch to be able to bring consistent service results to its guests. Hats off to the management team at the Jaypee Residency Manor!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shariquesiddiqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 25 July 2014
Dear Valued Guest,
Greetings from Jaypee Residency Manor, Mussoorie!
Thank you for your detailed review about your experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you liked the hospitality experience and the facilities offered. This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.
Thank you once again for the kind words. It will be our distinct privilege to serve you in the future.
Warmest Regards
Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

705 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Spanish first
  • Any
English first
1 review
Reviewed 22 July 2014

We stayed a night here in Feb 14, during the off season. This hotel is on the outskirts of Mussoorie (a seven minute drive)in a wooded type of setting. Our room was large, and opened onto a terrace. The views of Mussoorie and villages on the hills were stunning! Although it was chilling cold outside , however, the centralized heating made the room comfortably warm. Food-wise, Indian food there was pretty good, the pizza at Café Manor was excellent. Service was efficient and friendly. Enjoyable and comfortable stay it was.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swarnika54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 25 July 2014
Dear Valued Guest,
Greetings from Jaypee Residency Manor, Mussoorie!
Thank you for your detailed review about your experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you liked the hospitality experience and the facilities offered. This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.
Thank you once again for the kind words. It will be our distinct privilege to serve you in the future.
Warmest Regards
Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
Reviewed 22 July 2014

The hotel has a nice feel to it located on a hilltop overlooking the doon valley, its reasonably priced despite being 5 star deluxe cateogary, and overall it does provide you more than value for money.
Location
Located In Barlowganj In Mussoorie Its Approx. 2-3 Kms From The Main Mall Road. So If You Are In Mussoorie To Specifically Take Long Walks , the hotel is ideal. And if you want to Hang Out On The Mall Road Then The complementary Hotel shuttle takes you there within no time, several times a day.. Its Perfect For People Who Love The Calm And Serene And Have Come To Just Relax And Chill Out On Their Holiday. the View Of The Doon Valley Is Breathtaking.
Rooms Are In Excellent Condition And Match Up To The 5 Star Rating.
Food And Beverages Are Good and the service is prompt.
The Hotel Has A Lot Of Facilities From Tennis Courts To Jogging Tracks, Indoor Games, Discotheque, Childrens Play Area.
All In All Its Good Value For Money.

  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Ayush12342014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 25 July 2014
Dear Valued Guest,
Greetings from Jaypee Residency Manor, Mussoorie!
Thank you for your detailed review about your experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you liked the hospitality experience and the facilities offered. This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.
Thank you once again for the kind words. It will be our distinct privilege to serve you in the future.
Warmest Regards
Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 July 2014 via mobile

Having visited the property time and time again the service standard has always been excellent and the facilities ever increasing. Albeit a bit far from the city you wouldn't find the need to visit mussourie as this hotel has become a destination in itself. The multitude of games available along with the swimming pool facility and the long path for a trek you can find it all here

Stayed June 2014, travelled with friends
Helpful?
Thank 304551Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 25 July 2014
Dear Valued Guest,
Greetings from Jaypee Residency Manor, Mussoorie!
Thank you for your detailed review about your experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you liked the hospitality experience and the facilities offered. This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.
Thank you once again for the kind words. It will be our distinct privilege to serve you in the future.
Warmest Regards
Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gurgaon
Level Contributor
73 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 July 2014

Have visited this property a few times to enjoy excellent food normally served by Jaypee kitchen.

To be honest, on both occasions the experience was hugely disappointing due to extremely non customer friendly staff present both at the Marshall lounge as well at the cafe.

Although the stuff served is simply lovely, service quality goes down drastically in the "summer peak season". You are genuinely made to fell like an un-wanted guest. Table booking request is greeted with stern "NO", ordering ala carte is discouraged (they kept on insisting to take the buffet instead ???:( . Waiters are ill mannered. The whole experience of fine dining goes down the drain.

Certainly never expected from a property belonging to Jaypee. This issue needs to be addressed if they want to retain their regular guest.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank vipulagarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 9 August 2014
Dear Valued Guest,
Greetings from Jaypee Residency Manor, Mussoorie!
Thank you for your feedback about our hotel. We are glad that you liked the food offered. This will motivate us further to provide you a pleasurable and relaxed holiday.
Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. Though in the peak season, to facilitate guest comfort and dining experience, our guests have the option of choosing between the various ‘A la Carte’ & Buffet dining areas, however we do not endorse or accept anything less than the highest standards of politeness in answering any of our guest queries. Therefore this one off feedback concerning the service provided by the outlets staff, that you found disappointing, is of concern to us and has been conveyed to the concerned department and they are addressing the same very seriously with the team. It is the comprehensive feedback of guests like you that enables us to introspect and be on the right track for our key focus- which is guest satisfaction.
Thank you once again for the kind words. It will be our distinct privilege to serve you in the future.
Warmest Regards

Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 July 2014

Unquestionably, a great location and a great property. However, service is somewhat patchy. Patio glass doors were very dirty and never cleaned during our stay. The door to one of our rooms was not working and twice the staff barged in without an apology. Lack of staff training is obvious. To an extent, I do sympathize with the staff, because they have a very difficult clientele: the nouveau riche of the plains. The manager offered a complimentary bottle of wine to make up, which I declined.
The food is priced exorbitantly: perhaps even north of the prices at Bukhara. This is an unwise strategy as many people either go on a diet or make trips to the Mall Road for reasonably priced restaurants. On the second day of my stay, I ordered Amritsari fish to go with our excellent scotch. Within 15 minutes, I developed food poisoning. The next day, the manager offered to send in a doctor and offered complimentary kichri. I accepted the latter, but management made to effort to determine the root cause of the problem.
All in all, extremely overpriced, but what choice do you have?
The gym with its steam and sauna rooms is a pleasant surprise; don't miss it!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sonia1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 9 August 2014
Dear Valued Guest,
Greetings from Jaypee Residency Manor, Mussoorie!
Thank you for your detailed review about your experience at our hotel. We are glad that you liked the gym, spa, location and infrastructure of our hotel.
From your feedback we understand that you had some issues during your stay and the same has been conveyed to the concerned departments. The issues are being looked into and being addressed very seriously within the team. It is the comprehensive feedback of guests like you that enables us to introspect and be on the right track for our key focus- which is guest satisfaction.
Thank you once again for your feedback. Hope you will consider this as a one off experience. We look forward to an opportunity to serve you sometime soon while assuring you of an enjoyable and comfortable stay,
Warmest Regards
Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ludhiana
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 June 2014

hotel is good if you see only building , staff have lot of restrictions on you that you would not like to have on a holiday . few are :-1 you are not allowed to eat any thing near the pool . normally on holidays you like to order some snacks while relaxing which is not allowed ., they dont have any life guard for the pool , you will not even find a single waiter near the pool to help you out on minor issues .2 you are not allowed to sit in open area ( top garden ) if you are not having buffet which is highly priced .3 if you traveling with kids you have to pay rs 1500 for the first kid and 2500 for the second kid to stay in your room with no extra bed . if you require extra bed you have to pay extra . 4 room service is sooo bad . any thing you order will take more than 45 min. 5 you will always find some one screaming at the staff at the reception for poor services . 6 . drive to main mall is about 20 min . so getting back from mall if you do not have your own car is big problem after 5 pm .7 child activities are there but prices are on higher side .these are the few things i dont like about the hotel .

Room Tip: panoramic rooms are attached with garden which are good . but lot of mosquitoes in evening rest al...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harshdeep Singh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 9 August 2014
Dear Valued Guest,

Greetings from Jaypee Residency Manor, Mussoorie!

Thank you for your detailed review.

Your feedback concerning pool side service and the other issues you stated, have been conveyed to the concerned departments and they are looking into it and addressing the same very seriously with the team. It is the comprehensive feedback of guests like you that enables us to introspect and be on the right track for our key focus- which is guest satisfaction.

Please allow me to clarify some of the points mentioned in your feedback. To facilitate guest comfort and dining experience, our guests are given the option of choosing between the various ‘A la Carte’ & Buffet dining areas. Two kids below the age of 12 are allowed without any extra charge in the room. Four times complimentary shuttle service to the Mall Road is provided, in addition very comfortable and affordable Cabs are easily available round the clock to go anywhere.

However, your feedback is of concern to us and has been conveyed to the concerned department and they are addressing the same very seriously. It is the comprehensive feedback of guests like you that enables us to introspect and be on the right track for our key focus- which is guest satisfaction.
It will be our distinct privilege to serve you in the future.

Warmest Regards

Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaypee Residency Manor

Property: Jaypee Residency Manor
Address: | Barlowganj, Mussoorie 248122, India
Region: India > Uttarakhand > Mussoorie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Mussoorie
#5 Spa Hotel in Mussoorie
#5 Luxury Hotel in Mussoorie
#9 Family Hotel in Mussoorie
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Jaypee Residency Manor 5*
Number of rooms: 135
Official Description (provided by the hotel):
Jaypee Residency Manor in Mussoorie, India is where your romance with the mountains begins. With a 360 degree breathtaking view of the mighty Himalayas, it is a sight to behold. Spread over 9 acres of lush green area, on a hilltop, this unique five star deluxe luxury resort is your own paradise. The hotel is a tribute to the majesty - splendor of Mussoorie "the queen of hills". Luxury resort is divided in two blocks namely- Residency Tower(Main Block) and Valley View Tower(Economy Block). This splendid and royal creation always makes you feel at home, besides just letting you experience a deluxe stay. This lavish hotel offers exotic stays, food flavors and much more within serene surroundings that are heart-winning for sure. So all those, looking to explore the opulence of a deluxe hotel can easily count upon Jaypee Residency Manor as this magical creation will surely add on to your overall experience. Strategically located at a height of approximately 7000 feet, Jaypee Residency Manor offers spectacular views, unbridled luxury, and an un-interrupted encounter with nature combined with exceptional service. There is no denying on the fact that this lavish creation is a fine concoction of deluxe accommodation, recreation and rejuvenation, hence offers every kind of modern facility that a man would demand today. This meticulously designed masterpiece provides wide scope for all the travelers and vacationers to find refuge in its tranquil and serene ambience. The kind of food available at this luxury hotel is one of a kind that will serve to your taste buds until your senses are fully taken over. So, get ready to indulge in the luxury and sumptuousness offered by Jaypee Residency Manor Mussoorie. ... more   less 
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Also Known As:
Jaypee Residency Manor Mussoorie
Jp Residency

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