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“Disappointed!!”

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Jaypee Residency Manor
Ranked #8 of 74 Hotels in Mussoorie
Ludhiana, India
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Disappointed!!”
Reviewed 1 August 2014

I feel bad for the staff as i pen down this review. They try their bit to pull it off for you- but it quite doesnt make the mark.

Positives- Location, food is ok for the indian palate, the Manor restaurant is really nice and the outdoor seating is well thought of and offers crisp service. Front desk staff is smart, efficient and professional. At the Regency restaurant- its a mixed bag. staff seems not really bothered. But something happened to them on the last evening and they dished out a service which would put the best hotels in the world to shame.
Negatives- Beyond the rooms the hotel seems to be falling apart. The first impression of the lobby (main Building) is that you have entered some club. The signage inside the lobby is loud and ugly. The looby at best feels a 3 star hotel. When we entered the hotel lobby first there was floor polishing going on (i mean which 5 star hotel polishes floor during the day in between check in and check out). There is a complete lack of eye for detail and the areas are uninspiring and tired.

If you are traveling with children it is a good place for you. The hotel seems to be buit to suit the needs of children. If you are looking for a quite peaceful holiday, you might just give it a miss (too many children and you can hear the children shouting from the gaming areas right uptill the restaurants bar and lobby.

I would be interested to see how this hotel gears up with JW Marriot opening soon.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank ghoomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 9 August 2014
Dear Valued Guest,
Greetings from Jaypee Residency Manor, Mussoorie!
Thank you for the detailed review about your experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you liked the location, service, staff and food. Thanks for appreciating the fact that we are a great family holiday destination. This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.
Your feedback concerning the lobby and signage has been conveyed to the concerned department and they are contemplating few additions to the aesthetics of the area, which many of our guests appreciate and a few discerning travelers like you suggest additions to. It is the comprehensive feedback of guests like you that enables us to introspect and be on the right track for our key focus- which is guest satisfaction.
And yes, any kind of competition is always welcome as it promotes tourism in the area and the industry on the whole benefits! Since we are constantly putting in the best of efforts, updating ourselves, heeding to the advice of valuable guests like you and not allowing complacency to catch us on the back foot, therefore we are optimistic that despite any other options, we will be the first choice for you in all times to come. Looking forward to your next visit!
Warmest Regards
Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Spanish first
  • Any
English first
Lucknow, India
1 review
Reviewed 29 July 2014

Recently I was at Jaypee Residency Manor Mussoorie for a two night’s holiday with my family. The staff was very courteous and the service was prompt. The hotel offered everything that we lookout for on our holidays. In-fact the leisure Mall in the hotel was a great fun. It let the entire family enjoy more than we did anywhere else in the recent times. The menu in Café Manor though selective was very nice. The ambience there specially in the open air corridor of the Café with the scenic view of the valley was magnificent.

Room Tip: panoramic rooms were lovely and fantastic
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  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank lko1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 10 August 2014
Dear Valued Guest,

Greetings from Jaypee Residency Manor, Mussoorie!

Thank you for your detailed review about your pleasant experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you and your family liked the staff, service,leisure mall recreation facilities, Cafe Manor menu and ambience, hospitality experience and the facilities offered. It gives us immense satisfaction to know that your family enjoyed more than anywhere else in our hotel.This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.

Thank you once again for the kind words. It will be our distinct privilege to serve you in the future.

Warmest Regards

Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 28 July 2014

We went to Mussoorie recently for a 2 nights stay. The hill station is truly called the Queen of Hills. We made bookings with the 5 star deluxe hotel of the region i.e. Jaypee Hotel .And during our stay, right from the moment we reached the station, we realized we had made the right choice. We were given a complimentary pick up from the Railway station. Within no time, we reached the Hotel located on an entire hilltop in Barlowganj. The check-in was prompt. Staff was courteous and ever-smiling. We are properly shown around the property and all our entitlements were clearly announced. The service, food and engagement activities with a splendid breakfast spread on the main terrace, topped up with the scenic beauty from the hotel left us spell bound and wanting more. We shall be certainly back at Jaypee Residency, as soon as we get a break again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anilmozi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 10 August 2014
Dear Valued Guest,

Greetings from Jaypee Residency Manor, Mussoorie!

Thank you for your detailed review about your pleasant experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you and your family liked the pickup facility, front office staff mannerisms, service, engagement activities, food and breakfast experience, scenic beauty and the facilities offered. This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.

Thank you once again for the kind words. It will be our distinct privilege to serve you in the future.

Warmest Regards

Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2014

One of the most luxurious place I've ever been to, service with a warmth you get from the staff and the view from the property is what makes the stay, the most unforgettable one. Best place to be with your family and friends.

  • Stayed August 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NikhilSinghLangeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 10 August 2014
Dear Valued Guest,

Greetings from Jaypee Residency Manor, Mussoorie!

Thank you for your review about your pleasant experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you had an unforgettable pleasant time with us and liked the hospitality experience and the facilities offered. This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.

Thank you once again for mentioning Jaypee Residency Manor Mussoorie as the most luxurious place you've ever been to. It will be a distinct privilege to serve you in the future.

Warmest Regards

Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Varanasi, India, Asia
1 review
Reviewed 22 July 2014

i visited Mussories for an outdoor management program 
i stayed at JayPee Residency mMnor. It is just magnificient. Excellent service, nice view. Awesome food and great location a nice place to visit again and again.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aparna1807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 25 July 2014
Dear Valued Guest,
Greetings from Jaypee Residency Manor, Mussoorie!
Thank you for your detailed review about your experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you liked the hospitality experience and the facilities offered. This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.
Thank you once again for the kind words. It will be our distinct privilege to serve you in the future.
Warmest Regards
Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 22 July 2014

The Jaypee Residency Manor Mussoorie is luxury and personal attention from the time you walk in. The staff are kind and attentative, and well trained as to the needs and wants of the guests. You feel like a welcomed guest at every moment.

The hotel grounds are perfectly maintianed, and as with a luxury hotel, all the work is carried on without bother to the guests. Look hard - you won't find anyting out of place or inoperative. 

The Terrace Gardens are totally covered with beautiful Landscaping and a scenic beauty all around , play or just relax by yourself. Of all the resorts I have been to , the one has the largest grounds and nicest Pool area. There is lots of space to relax and be private if you so desire. 

The management is top-notch to be able to bring consistent service results to its guests. Hats off to the management team at the Jaypee Residency Manor!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shariquesiddiqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 25 July 2014
Dear Valued Guest,
Greetings from Jaypee Residency Manor, Mussoorie!
Thank you for your detailed review about your experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you liked the hospitality experience and the facilities offered. This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.
Thank you once again for the kind words. It will be our distinct privilege to serve you in the future.
Warmest Regards
Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 22 July 2014

We stayed a night here in Feb 14, during the off season. This hotel is on the outskirts of Mussoorie (a seven minute drive)in a wooded type of setting. Our room was large, and opened onto a terrace. The views of Mussoorie and villages on the hills were stunning! Although it was chilling cold outside , however, the centralized heating made the room comfortably warm. Food-wise, Indian food there was pretty good, the pizza at Café Manor was excellent. Service was efficient and friendly. Enjoyable and comfortable stay it was.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swarnika54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Jaypee, General Manager at Jaypee Residency Manor, responded to this review, 25 July 2014
Dear Valued Guest,
Greetings from Jaypee Residency Manor, Mussoorie!
Thank you for your detailed review about your experience at our hotel. Good food and service clubbed with numerous leisure and engagement activities are what we consider as our strengths. We are glad that you liked the hospitality experience and the facilities offered. This will motivate us further to deliver the highest standards of services to improve your experience of a pleasurable and relaxed holiday.
Thank you once again for the kind words. It will be our distinct privilege to serve you in the future.
Warmest Regards
Anil Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaypee Residency Manor

Property: Jaypee Residency Manor
Address: | Barlowganj, Mussoorie 248122, India
Region: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Mussoorie
#4 Luxury Hotel in Mussoorie
#4 Spa Hotel in Mussoorie
#9 Family Hotel in Mussoorie
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Jaypee Residency Manor 5*
Number of rooms: 135
Official Description (provided by the hotel):
Jaypee Residency Manor in Mussoorie, India is where your romance with the mountains begins. With a 360 degree breathtaking view of the mighty Himalayas, it is a sight to behold. Spread over 9 acres of lush green area, on a hilltop, this unique five star deluxe luxury resort is your own paradise. The hotel is a tribute to the majesty - splendor of Mussoorie "the queen of hills". Luxury resort is divided in two blocks namely- Residency Tower(Main Block) and Valley View Tower(Economy Block). This splendid and royal creation always makes you feel at home, besides just letting you experience a deluxe stay. This lavish hotel offers exotic stays, food flavors and much more within serene surroundings that are heart-winning for sure. So all those, looking to explore the opulence of a deluxe hotel can easily count upon Jaypee Residency Manor as this magical creation will surely add on to your overall experience. Strategically located at a height of approximately 7000 feet, Jaypee Residency Manor offers spectacular views, unbridled luxury, and an un-interrupted encounter with nature combined with exceptional service. There is no denying on the fact that this lavish creation is a fine concoction of deluxe accommodation, recreation and rejuvenation, hence offers every kind of modern facility that a man would demand today. This meticulously designed masterpiece provides wide scope for all the travelers and vacationers to find refuge in its tranquil and serene ambience. The kind of food available at this luxury hotel is one of a kind that will serve to your taste buds until your senses are fully taken over. So, get ready to indulge in the luxury and sumptuousness offered by Jaypee Residency Manor Mussoorie. ... more   less 
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Also Known As:
Jaypee Residency Manor Mussoorie
Jp Residency

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