Denpasar is not the most charming of cities although the Teuku Umar area is seeing something of a renaissance thanks to hotels like this vast one, a member of the Accor family. On arriving, I was dismayed by a huge group dominating the small lobby and then by the receptionist's having trouble finding my reservation. But to the hotel's credit, despite my fear of waiting endlessly to check in, the young receptionist got us to our room within ten minutes. The Superior Queen room was compact (small) and although I didn't have a tape measure, if the bed was queensize, it was fit for the queen only of a tiny principality. But given its price, the room was more than acceptable. The architectural flaws of the hotel were more clearly revealed at the breakfast buffet. Aside from the limited offerings, it was difficult to maneuver around the buffet table given the tightness of the quarters. And the dining room as a whole is far too small to fit the hotel's many guests. True, I was at the hotel during the holiday season, but a hotel should be equipped to handle a full house. This one is not. I had to commandeer a lobby table to have breakfast; every time I sought to fill my plate, I returned to find another hungry guest had taken my seat. The parking situation is even worse -- cars chock-a-block in the basement lot and...Denpasar is not the most charming of cities although the Teuku Umar area is seeing something of a renaissance thanks to hotels like this vast one, a member of the Accor family. On arriving, I was dismayed by a huge group dominating the small lobby and then by the receptionist's having trouble finding my reservation. But to the hotel's credit, despite my fear of waiting endlessly to check in, the young receptionist got us to our room within ten minutes. The Superior Queen room was compact (small) and although I didn't have a tape measure, if the bed was queensize, it was fit for the queen only of a tiny principality. But given its price, the room was more than acceptable. The architectural flaws of the hotel were more clearly revealed at the breakfast buffet. Aside from the limited offerings, it was difficult to maneuver around the buffet table given the tightness of the quarters. And the dining room as a whole is far too small to fit the hotel's many guests. True, I was at the hotel during the holiday season, but a hotel should be equipped to handle a full house. This one is not. I had to commandeer a lobby table to have breakfast; every time I sought to fill my plate, I returned to find another hungry guest had taken my seat. The parking situation is even worse -- cars chock-a-block in the basement lot and on the way to it. When checking out of the hotel, we were blocked by autos from entering the lot on foot with our bags via its driveway. Since there is no elevator to the basement, we had to haul our luggage down a stairway to our car. No one offered to help us with our bags; none of the parking personnel bothered to clear the driveway, and, most amazing, none of the staff personnel in the lobby knew how to direct us to the stairs to the basement parking. We had to find iour way down on our own. Not a disaster, to be sure, but we left the hotel with a dissatisfaction that will linger.More
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