I don't even know where to begin...first, the hotel told us their property was 20 minutes from the airport. It's actually 1 hr, and we didn't encounter any traffic. The hotel is also located in an area with no shopping or restaurants.
Upon checkin, we (family of 6 with four kids) were originally brought to the wrong room. When we noticed the issue, they brought us to a second room that only had three beds but no cot as was requested. About 10 minutes later, they knocked on the door and informed us that they found the correct room. By then, we were unpacked, so I asked them to just bring a sheet and blanket, and one of the kids would sleep on the couch. About 30 minutes later, we still didn't have the sheet/blanket, so I had to walk back to the front desk. The receptionist asked the housekeeping manager to assist, but he literally refused the request to help. I had to get the sheets and blanket myself and bring them to our current room.
The room was not stocked with towels, there was a leftover half-roll of toilet paper and no shampoo. The "kitchen" was completely unfurnished.
Breakfast was awful, and we had to clear the slop left on the tables to find a place to sit. Service was non-existent, and we all got sick.
Please avoid this hotel! The staff attempts to be friendly but they are untrained, and the entire property is mismanaged. There are literally thousands of better options at the same or cheaper prices.
- Official Description (provided by the hotel):
- Welcome to The Banyumas VillaExperience the new benchmark of villa style in Bali. With a strong passion to create an unforgettable and intense resting experience, at The Banyumas , we’ve developed an exceptional unique concept of new and imaginative hospitality style conceding the most cherished style, value, service and benefits our guests would be pleased with.Located in heart of Denpasar, Bali, our property has been exclusively developed to accommodate families, holiday travelers, small groups, and is the most ideal choice to cater smart business travelers and corporate guests.We are dedicated in providing a cozy, luxurious and comfortable accommodation with a high-class facilities with the best rate guaranteed. Surrounded with beautiful tropical garden and the uniqueness of Balinese hospitality we are enthusiated to please our guests with our gentle hospitalit ... more less
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- Also Known As:
- The Banyumas Villa Bali/Denpasar