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“Great time - very helpful staff”

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INTERCONTINENTAL Bali Resort
Ranked #7 of 57 Hotels in Jimbaran
Certificate of Excellence
Brisbane, Australia
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great time - very helpful staff”
Reviewed 21 June 2014

We very much enjoyed our time in the resort. The resort was beautiful and the Singaraja wing has lounge where they have rose tea and cold water and some fruits/snacks available 24x7. Such a great facility to go and sit their anytime with a refreshing drink.

The room was very big and had a beautiful view. Ours was a corner room so it had best view of the resort.

The pool was clean and lively. Breakfast was wholesome. Absolutely loved it.

The staff was FIRST CLASS. Special mention to Ratna - whom unfortunately we couldnt meet but she made many good arrangements for us before our visit.

The resort allowed us to check out at 8 pm as our flight was a late flight (we had 4 pm check out through our loyalty card though) - and they were so accommodative everytime for all our needs. This was one of our best stays among other ICs and other 5 stars as well!

  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank NuTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 22 June 2014
Dear NuTraveller,

Thank you for sharing your experience pertaining to your recent stay at our resort. I'm glad to learn that you enjoyed your holiday with us.

I will convey your compliment to Ratna, I believe your feedback will be an encouragement in her day to day operation.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (630)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Ungasan, Indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2014

Stayed once again in the Intercontinental, this time for our anniversary and though it might be a large claim I reckon its the best hotel in the Far East at least. I have stayed at the Peninsula in Hong Kong, the Raffles in Singapore and I suggest that this hotel betters the ambience and that old world charm that the other two notable hotels have. Don't upgrade the rooms, as I think this is what gives the old world charm to the hotel and they work extremely well. It is a must to go Club class and the attention afforded to us by all of the staff cannot be bettered and how many hotels have 24 hour butler service these days.
No need to change anything just maintain that feeling of well being that even a short stay can give you and want you to return as soon as is possible.

Room Tip: You must go for a club room and we liked the duplex.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 23 June 2014
Dear David T,

Thank you for taking your time to write your experience pertaining to your recent stay at our resort.
I'm glad to learn that you enjoyed your holiday as well as our unique resort.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 June 2014

I stayed here before in 2010 and really enjoyed myself, it was great then, but has improved by leaps and bounds!

The arrival experience was wonderful and they pay a lot of attention to IHG Rewards Club members, was checked in smoothly and warmly by Neneng Anna. The hotel staff in general are all wonderful and look after you really well.

The food and beverage offerings were great in general, the Japanese restaurant was very stylish and we were treated to a very skilled culinary skill display by Teppanyaki chefs.

The rooms are spacious and although the hotel is a little old, the rooms at the Singaraja wing were very comfortable and stylish in a classical kind of way.

The beach was really nice with amazing sunset views. The pools were also wonderful and spread all over the expansive compound of the resort village.

We will definitely like to return to this hotel and experience it again! Highly recommended!

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
3 Thank MildMannered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 22 June 2014
Dear MildMannered,

Thank you for choosing our resort as your second stay in Bali. I'm glad to learn that you enjoyed your holiday at our resort and that you feel to receive our great service. Our IHG member is our utmost priority.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 June 2014

It is very nice but not overwhelming! I cannot say I feel sorry for staying here, no, it was a great hotel, but it is too big and it makes you feel like you are so little and not important. Overall it is a 5 star hotel, so services are as expected. The beach, the sea and the Sunset Bar gain forever my heart :)

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank oana_ozarchevici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 22 June 2014
Dear oana_ozarchevici,

Thank you for sharing your experience pertaining to your recent stay at our resort. I'm glad to learn that you enjoyed your holiday at Jimbaran bay.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 June 2014 via mobile

Spectacular beach location. Not on a cliff with 200 steep stair steps to the water (like some other so called beach hotels) but right on the beach. Exceedingly gracious and helpful staff. DEFINITELY book a Club room. Benefits far exceed added cost. Dewi runs the Club lounge. She is just wonderful. They do a complimentary tea service with cakes and canapés that is amazingly good. Lemon curd, marzcapone, fine jams etc. Complimentary cocktail hour too and the drinks aren't watered down free versions. Our room was dated but huge, clean (great housekeepers) and very satisfactory. Don't book the duplexes if something else is available. Very poor interior design. Shower headroom for me was an few inches. No windows in upstairs sleeping loft although you can see the lower front window. Best value for a 5 star Bali hotel that we've seen. Lobby is huge and grand. You think you might have arrived in London or NYC. Really nice staff. Nobody grinds or chisels you. Our room included free trip back to airport. We weren't going to the airport but to a distant town. They arranged transport at a very reasonable price giving us credit for the airport trip not taken. Breakfasts have a large buffet and a zillion choices including freshly juiced fruits and vegetables made to order. Even smoked tuna if that's your thing. Want a Korean or Japanese breakfast no problem. We just didn't expect it to be this great a hotel. What a nice surprise. Management and staff make it exceptional.

Stayed June 2014, travelled as a couple
Helpful?
5 Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 19 June 2014
Dear Mark J,

Thank you for taking your time to share your experience pertaining to your recent stay at our resort. I'm glad to learn that you enjoyed your holiday with us.

I will convey your compliments to the rest of the team, I believe your feedback will serve as an encouragement for my team who work in day to day operation.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 June 2014

Our room was average - old and dated - but the grounds are amazing. Huge garden area, lovely pools and fantastic restaurants. Would strongly recommend upgrading to the Club. The extra money buys you so much luxury. Jimbaran Bay is out of the action but is nice for a change of pace. Lovely beach

We went for massages and facials across the road as the hotel's spa was too expensive.

Room Tip: The rooms are old but clean.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Love-to-traveloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 18 June 2014
Dear Love-to-traveloo,

Thank you for taking your time to write your experience pertaining to your recent stay at our resort. I'm glad to learn that you enjoyed your holiday with us.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
176 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 15 June 2014

SEA OF LOVE spa for couple, four hours. enjoyable, relaxing spa. nice staffs, great personal care treatments. best quality treatment. i love the body scrub so much. romantic experience and took a short break with herbal drink and sweets

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 16 June 2014
Dear Gary C,

Thank you for taking your time to write your experience pertaining to your recent visit at Our Spa Uluwatu. I'm glad to learn that both of you enjoyed the treatment.

I will convey your compliment to the Spa Team, I believe your feedback will encourage us to deliver the excellent service.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about INTERCONTINENTAL Bali Resort

Property: INTERCONTINENTAL Bali Resort
Address: Jl. Uluwatu 45, Jimbaran 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Jimbaran
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Jimbaran
#3 Family Hotel in Jimbaran
#5 Spa Hotel in Jimbaran
#5 Romantic Hotel in Jimbaran
#5 Top resorts Hotel in Jimbaran
#6 On the Beach Hotel in Jimbaran
#7 Luxury Hotel in Jimbaran
Price Range (Based on Average Rates): ££
Hotel Class:5 star — INTERCONTINENTAL Bali Resort 5*
Number of rooms: 418
Official Description (provided by the hotel):
Blessed by an endless stretch of white sand beach overlooking the tranquil waters of Jimbaran Bay, InterContinental Bali Resort features 417 guest rooms in three unique levels of accommodation. The property embraces a 14 hectare tropical landscape that is a blend of indigenous flora, gentle waterways and stone statues reflecting the island’s artistic heritage. There are six swimming pools, Planet Trekkers children’s resort, a fitness centre and plenty of recreational activities to keep guests occupied throughout the day. Spa Uluwatu is a dedicated healing and beauty facility for individual sessions, while the exclusive Villa Retreats promises indulging spa packages for couples. A superb choice of restaurant venues makes every dining experience an adventure in culinary excellence. ... more   less 
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Also Known As:
Intercontinental Bali Hotel Jimbaran
Intercontinental Hotel Bali
Intercontinental Hotel Jimbaran
Bali Intercontinental
INTERCONTINENTAL Bali Resort Jimbaran

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