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“Could have been better”

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INTERCONTINENTAL Bali Resort
Ranked #5 of 57 Hotels in Jimbaran
Certificate of Excellence
Melbourne, Australia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Could have been better”
Reviewed 17 August 2014

We spent a few days at the resort having first stayed at the Legion. This is a big resort and clearly very popular. Our group of 6 was split in two - we took a club room and a suite. Speaking of the suite it was well located with views from the balcony out over the water. (It was close to the club pool/facilities). The suite was however a little tired. I think that comment applies to the resort generally. Having said that, the staff were very attentive and the food good.
I must say that I was there to rest, with the others being free to do whatever they liked. And that was the reason why this resort was a little disappointing. We chose to spend our days around the club pool. It is principally for adults. It is intended to be a quiet place where you can relax, sleep, read a book, have something to eat, drink. There are signs that make this plain. We struck other guests each day (often the same guests) who refused to respect this condition notwithstanding that there are plenty of other pools etc, outside this club area. Annoying is not the best word to describe their behaviour. And so, each day we were there, we witnessed the staff (ultimately managers) who would have to come over and ask these guests (and their children) to leave. I'm sure this could have been better managed.
All in all, I think this resort has scope for improvement unless it wishes to be no better that "4 star." By way of comparison, and I acknowledge they are different hotels, but the Legion is much superior.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Peter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 20 August 2014
Dear Mr. Peter O,

Thank you for taking your time to write the review regarding your recent stay at our resort. We constantly strive to provide a comfortable and relaxing environment for our guests at Club InterContinental. We have taken note of your valuable comments and will use these to monitor and improve our services and facilities we offer to our guests.

We do offer additional options for families staying at our Club InterContinental. Club guests with family can enjoy all benefits at the Balinese Bath Pool and kids pool, which have specially been designed for kids and families.

We will continue to reinforce our policy in order to maintain tranquility at the Club Pool.

Thank you for staying with us and we look forward to welcoming you back on your next visit to Bali.

Warm regards,
Michel Chertouh
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (641)
Date | Rating
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2014 via mobile

The intercontinental is exactly what you expect from a five star mega resort. Clean, beautiful gardens, multiple pool choices, beach front and filled with great places to eat.

I'd strongly recommend paying the little bit more for a club room as it includes breakfast, afternoon tea, unlimited happy hour cocktails and small evening snack buffet with appetizers. You hardly need to eat anything else!!

They are really accommodating for food allergies anything you ask they will do. Re: gluten free they can do breakfast options like pancakes, waffles and toast, and with dinner they will make gf pasta and pizza. Just make sure you let them know upon check in so that they can make a note on your file.

Only concerns are that sometimes the floor staff can be challenging to deal with if any issues. You need to talk to managers.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank Phill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 18 August 2014
Dear Phill D,

Thank you for taking your time to share your experience pertaining to your recent stay at our resort. I'm glad to learn that you had a wonderful holiday and that you enjoyed our service and facilities at the Club.

Our Guest comfort is our highest mission, therefore any special request from our guest is our utmost priority.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
120 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 14 August 2014

We traveled to Bali to meet up with a friend and have a nice relaxing week at a Beach Resort. My husband is an Ambassador member with the group, so we stay at a lot of Intercontinental Properties worldwide. This was a very good stay and a nice property in the collection.

Arrival: We had arranged for private transport from the airport and ended up with it for free after we got upgraded from a club room to a club duplex suite. Check in for the club is in the club lounge, which is open 24 hours and has some light snacks and complimentary coffee, tea, soda, and juice. We checked in and were taken to our suite by the butler, who gave us a tour of the features and instructions on how to use the in room espresso machine. He also assured us that there was a butler available 24 hours a day for anything we need, just by dialing directly.

Room: The room we stayed in was a duplex club suite, which is a bi-level suite. The suite is on the top floor of the building. Upon entry there is a powder room immediately next to the door and the first floor has an office area next to a buffet/minibar as well as a daybed and small table. The size of this level is nice and big with a walk-out lanai style patio. Upstairs is a king size bed master suite with a big bathroom. The shower is very large and was great! There are not many plugs in the room, which in 2014 is kind of a big problem. It is difficult to charge phones/tablets.e-readers. I ended up moving the bedside table and there was actually a hole in the wall next to the plug, which is a little scary looking!

Meals: Our first day was a day at the resort. We ate breakfast in the club every morning and it was fantastic. There is a buffet, but we ordered the ala carte menu for the most part. Cappuccino was delicious! We had afternoon tea in the club which was presented with a good selection fo snacks. We ended up not having lunch because we had such a big breakfast and planned on having tea. We ate dinner at the beachside resort. There are balinese dishes as well as more western flavors. The drinks are very good. One less than great thing was that the gelato we ordered was not really what we expected. Afternoon cocktail hour in the club is great! They have an open bar at that point! I was able to try wine from Bali, as well as have more traditional wines, champagne, and cocktails. There is also a very good nonalcoholic tea served at the resort, which is rosella tea (Hibiscus). My husband loved this tea and drank it all of the time.

Beach: The resort has grounds which are very nice. There are large grassy areas with a lot of chairs. There are a number of pools that can be accessed as well. Since we were staying in a club room we also had access to the club pool, which doesn't have screaming kids and pool toys! The beach itself is ok, but not eh most amazing beach in the world. The water was alittle rough and there were red flags 1 day, yellow the other days. In Jimbaran, many other sources do not recommend swimming in the open water due to currents, which I can see being a big problem here. There are much better beached around Asia if that is what you are looking for.

Location: In Jimbaran. There is not much that is really close to walk to. The friend we met works in Jakarta and his company recommended a private car/driver service which made getting around really easy for us. I would not recommend renting a car or motorbike. The traffic, roads, and general area are not for the faint of heart.

In general, the stay was very nice. The resort has some features which are dated, but the club amenities make up for this a lot. I am not sure if I would have liked it so much without being in a club room, however. If traveling all the way to Bali from a big distance, I would probably recommend splurging on a club room.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 15 August 2014
Dear David A,

Thank you for taking your time to write your experience pertaining to your recent stay at our resort. I'm glad to learn that you had a wonderful stay with us and that you enjoyed our Club service and facilities.

My team and I are continuously enhancing our service and facilities, therefore you valuable feedback is very advantageous for us.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
General Manager
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Melbourne, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2014

This year was the third year in a row we have stayed here. We got engaged in Bali 2 years ago & stayed here during that time, we came back last year to plan our wedding & in July this year we were married at the Intercontinental Resort.There is nothing negative we can say about this resort. From the staff to the buffet breakfast, you will not be disappointed. We have stayed in other hotels in Kuta & Legian but nothing compares to the experience of staying here. It is situated in the perfect spot- right next to what Jimbaran is known for, this being it's seafood restaurants on the beach. We would like to say a big thank you to Monita & the other staff for all their help in organising our special day! We will be back next year & cannot wait to bring our own family here in the future.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Dave_Kel2718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 13 August 2014
Dear Dave_Kel2718,

Thank you for choosing our resort as your preference accommodation. I'm glad to learn that we became the place of the most memorable moments of your life. Congratulation on your wedding and may your days be filled with love and happiness.

I will convey your compliment to Monita and the rest of the team. I believe your feedback will be an encouragement for them to deliver the excellent service.

Looking forward to welcoming you back on your next family holiday in Bali.

Warm regards,
Michel Chertouh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taichung, Taiwan
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 August 2014

Chocolate on arrival even got ants!
As a five star hotel, I certainly expect for more!

  • Stayed September 2013, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mine1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 11 August 2014
Dear Mine1962,

Thank you for your feedback. It is with sincere regret that we note your dissatisfaction pertaining to your recent visit at our resort.

Please be rest assured that we are taking the appropriate measures to ensure that such event will not occur in future.

We hope you will give us an opportunity to welcome you back on your next visit to Bali.


Warm regards,

The Management
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Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 August 2014

We really enjoyed our stay and the kids loved going to the kids club. It gave the family vacay a good balance of time with the kids and without. The pools were great and several restaurants to choose to eat.

  • Stayed April 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank diminn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 11 August 2014
Dear diminn,

Thank you for sharing your experience pertaining to your recent stay at our resort. I'm glad to learn that you had a wonderful family holiday with us.

Our young travelers are our utmost priority, therefore we provide Planet Trekkers for them to enjoy their holiday.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
General Manager
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Istanbul, Turkey
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 August 2014

Me and my 3 friends stayed in 2 seperate rooms at the resort for 8 nights.The staff is very friendly and helpful.The facility is on a very big area, with direct access to the amazing sandy beach. The pool area is very clean and confortable.We used two restaurants of the hotel, the japanese and the pool restaurant and both of them served delicious food.
The area around the hotel looks a little rough but there are a few restaurants, shops and spa's which a pretty good. The concierge is happy to give such information.
We had our rooms booked with breakfast. The breakfast variety is very good, especially the freshly squeezed fruit or vegetable juices and the delicious pressed Bali coffee. There is a variety of western and asian style breakfast items to choose from. The ındoor area is ok but a little smelly from al the dish that is being prepared, but there is an excellent choice of having the breakfast outdoors too.
We had booked regular rooms, but had been upgrated to Singaraja rooms as we stayed long. The rooms are spacious and have a nice bathroom with a tub and a shower. The only thing I can criticize would be the furniture of the room. I think the hotel might consider to update them.
Overall I would recommend this hotel and would definately stay again if I wanted to stay in Jimbaran.

Room Tip: Ask for an upgrade if you stay longer than 7 nights.
See more room tips
  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Suat-Istanbul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel_KJ_Chertouh, General Manager at INTERCONTINENTAL Bali Resort, responded to this review, 11 August 2014
Dear Suat-Istanbul,

Thank you for taking your time to write your experience pertaining to your recent stay at our resort. I'm glad to learn that you had a wonderful holiday with friends.

My team and I are continuously enhancing our service and facilities, therefore your valuable feedback is very advantageous for us.

Looking forward to welcoming you back on your next return to Bali.

Warm regards,
Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about INTERCONTINENTAL Bali Resort

Property: INTERCONTINENTAL Bali Resort
Address: Jl. Uluwatu 45, Jimbaran 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Jimbaran
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Jimbaran
#3 Family Hotel in Jimbaran
#4 Top resorts Hotel in Jimbaran
#5 Romantic Hotel in Jimbaran
#5 Spa Hotel in Jimbaran
#5 On the Beach Hotel in Jimbaran
#5 Luxury Hotel in Jimbaran
Price Range (Based on Average Rates): ££
Hotel Class:5 star — INTERCONTINENTAL Bali Resort 5*
Number of rooms: 417
Official Description (provided by the hotel):
Blessed by an endless stretch of white sand beach overlooking the tranquil waters of Jimbaran Bay, InterContinental Bali Resort features 417 guest rooms in three unique levels of accommodation. The property embraces a 14 hectare tropical landscape that is a blend of indigenous flora, gentle waterways and stone statues reflecting the island’s artistic heritage. There are six swimming pools, Planet Trekkers children’s resort, a fitness centre and plenty of recreational activities to keep guests occupied throughout the day. Spa Uluwatu is a dedicated healing and beauty facility for individual sessions, while the exclusive Villa Retreats promises indulging spa packages for couples. A superb choice of restaurant venues makes every dining experience an adventure in culinary excellence. ... more   less 
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Also Known As:
Intercontinental Bali Hotel Jimbaran
Intercontinental Hotel Bali
Intercontinental Hotel Jimbaran
Bali Intercontinental
INTERCONTINENTAL Bali Resort Jimbaran

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