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“Still fantastic but they better start spending more on maitanance or this will quickly become a second rate hotel....” 4 of 5 bubbles
Review of AYANA Resort and Spa

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AYANA Resort and Spa
Ranked #13 of 55 Hotels in Jimbaran
Florida
Level Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Still fantastic but they better start spending more on maitanance or this will quickly become a second rate hotel....”
4 of 5 bubbles Reviewed 20 December 2009

This will be our third stay at this property in 10 years -- the other two times under the Ritz Carlton name. We have had a lovely time, thanks to the wonderful service and the fabulous facilities, so please take my criticisms in the spirit in which they are meant, which is to give the reader the pros and cons of choosing this hotel over other very good choices in Bali. Please remember that we paid half the price of a two bedroom villa at the Four Seasons and that my expectations are still that this hotel is of Ritz Carlton calibre -- which it is as far as the service is concerned, but alas no longer due to ongoing maitanence lapses. As always, one gets what one pays for!!!

1) The location: The hotel is located on the isthmus between the main part of Bali and the southern part that houses Nusa Dua and all the big hotels with golf. It is 15 minutes to the airport, 20 minutes to the chic areas of Legian and Seminyak for dinner and shopping. It also is close to the by pass that puts you on the road up to Ubud. It sits on top of a huge cliff, facing north west, so the sunlight is gorgeous beyond belief in the late afternoon. And unlike the other luxury hotels in Jimbaran (Four Seasons, St Regis), the main parts of the hotel are on flat ground without a million steps between different sections of the main part of the hotel. The absolute worst part about the location is the drive from the airport past the abandoned quarry in Jimbaran, but as soon as you reach the entrance to the hotel, one forgets all that.

2) The buildings: The main hotel buildings have very standard rooms with balconies that look over the sea. The villas are why one stays here and they are HUGE. We are in a 2 bedroom villa (Villa 1005) on the edge of the cliff and I am sure it must be over 4000 ft2.... We are traveling with 3 of our sons and I actually booked an additional room, because all are over 6 feet tall and not exactly rollaway size any more, but it was not needed and the staff very kindly allowed us to cancel it when we saw the size of the villa. Their part of the villa has a living area with two heavy chaise lounges that when pulled together, make an 8 ft long bed, which our youngest, Richie has happily slept on. The villa has another living room, master bedroom with a walk in closet, double sink and separate bath/shower room with a chaise and access to an outdoor shower. It is huge. The boys' bedroom has two double canopy beds, a large closet, bath with double sinks, a soaking tub and separate shower. There are two terraces, a very small infiinty edgevpool and a 9X9 ft bale with cushions all leading out to a huge lawn at the cliff's edge. The only drawback to these villas is that they are not private -- if you are interested in nude sunbathing, best take an "ocean view" villa that has a wall for privacy....

The amenities in the rooms are luxurious -- L'Occitaine and very plush towels. The beds and mattresses are firm and comfortable. But look closely and this is no longer a hotel that matches up to the standards of a Ritz Carlton, St. Regis or 4 Seasons..... There is a noticable downgrade in the maitainance of our villa. For instance, daylight can be seen at the edges of the thatched roof, there is mold on the (lovely) etchings on the wall in the bathroom and there are cracked and broken tiles. The most noticable thing for even a casual observer is the dimness of the villa at night: all the light bulbs in the villa have been changed to a low wattage variety so that it is very difficult to find enough light at night to read by. There are also many bulbs and outdoor lights that are broken and have not been replaced -- the telltale wires still hanging from the stonework. The painted trim on the villa needs a new coat of paint and the upholstery and pillows on the sofa in the living room need to be replaced. The saddest thing are the pots of water lillies and other water plants in the water garden that look like they have not been pruned or revitalized in a long time.

Since our last stay, they have built an additional section to the hotel with a separate entrance, restaurant (Dava), and pool for the exclusive use of villa guests. This was a great idea because it makes for a real "boutique" hotel experience within the larger context of a luxury hotel. While the idea is a good one, it's execution leaves a lot to be desired. The building itself is in the shape of a lotus blossom done in white concrete, which is a lovely idea but it has little to do architecturally with the rest of the hotel. Further, the driveway to the villa entrance has a gorgeous tree but none of the other very Balinese things it should have. There is no sense of arriving at a beautiful BALINESE place at the driveway. The building mixes so many materials in such a small space that it is not visually appealing at all. Further, the construction standards are subpar and now with the new operators, it is clear that the work is not going into maintaining what was built. (A few examples: the reflection pool in the main reception lobby has sprung leaks that are fully visible to anyone upon entering, the lighting is dim, there is a platform built for a gamalan group to greet guests on arrival and in three days I have not seen them once, the volcanic rock tiles in the villa pool have corroded and make for a very unpleasant on the feet journey into the hot tub or down the stairs into the pool) ...

3) Facilities: The main pool has two levels and is very user friendly. The lower level has a lovely waterfall, behind which used to be a lovely saltwater reef aquarium, which is still there, but the tank is grimy with algae, not lighted and most of the coral seems to have died. The water slide is fun for little kids and there are some handy lounge chairs for parents to watch the kids. The whole lower main pool opens onto a big grassy lawn so there is plenty of place to run around for kids too. There are two tennis courts. The beach is a golf cart ride away with about 100 very steep steps to get down to it. -- the handrail has not been maitained well and is rotted in places, so really anyone with trouble climbing stairs should not attempt the trip. But for those of us lucky enough to be of sound body and small child free, the beach is quite lovely. There is plenty of shade, lovely sand and a rocky surf. They serve drinks down there and have nice beach towels. but lunch must be ordered an hour in advance, so be prepared for that. There does not appear to be a lifeguard so children must be watched vigilantly as the surf can be difficult for a weak swimmer.

Finally, there is a new rock pool and bar most of the way down the cliff from the main hotel. The rock pool is small, with an infinity edge right above the crashing surf. Very dramatic and beautiful for lounging, but of limited use for swimming... The best part about it is it proximity to the rock bar, which is a very hip well appointed outdoor bar cantilevered over the surf. Sunset is the busy time at the bar, with many outside guests, but not "the beautiful people" the evening we were there. There is a DJ playing pretty standard club music, which lends a beat over and above the pounding surf. It is an AWESOME spot, so I think the concept could be great and would be a big draw for the hotel if they tweaked it a little -- if they improved the food and ambience at the Kisik restaurant, which is near the rock bar -- then outside guests who made the trek from other areas could watch the sun go down at the Rock Bar, walk across to Kisik for a lovely dinner in the sand and then head back to the Rock Bar to dance it off. A better DJ would help too.

Here is a final example of why hotels MUST spend what is needed for upkeep: We just returned from an aborted attempt to eat dinner -- right after we received appetisers, the electricity went off in the entire hotel. Staff was excellent at getting each table extra candles, but we gave up when it was clear the kitchen would have to start from scratch after the lights finally went back on. We walked back to our rooms and will happily order room service later if we get peckish. The problem, apparently, was the hotel's generator, which is a MAJOR issue for maitainance and engineering.

4) Service: totally top notch. From the waiters, to the pool attendants, to the front door staff. This is a group of professional, loyal, well trained people willing to answer our every need. .

5) fFod: Kisik is dreadful, Dava is FABULOUSLY DELICIOUS for breakfast and very good for dinner , the pizzas and food by the pool has all been very good. I think they make the best Nasi Goreng in Bali. We tried Padi tonight, but got blacked out. What we ate was very good.

  • Stayed December 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank pfpedersen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Houston
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 12 December 2009

I checked into the AYANA Resort on Saturday Dec. 5th, checked out on the 7th. After some initial hassle upon check in, we were able to visit the onsite Italian restaurant for dinner and it was pretty good. Next we went to the Rock Bar...it's a great scene, but because the waves crash up on the patio area it leaves everything wet and smelling of mildew. Not to mention wet butts from sitting on wet lounges :( The staff was very accomodating to bring towels to sit on though. Drinks are pretty weak though...you must request strong drinks.
We also had the pleasure of stumbling upon a Banded Sea Krait (sea snake)...interesting from a wildlife perspective...not so much when it comes out of the chair you want to lounge on...
The grounds are quite nice, little works going on here and there, but nothing I couldn't deal with. The room was comfy, good bed, good breakfast, service was very accomodating.
I would recommend this place for the service...but y'all gotta do something about the snakes!!!
Loved the pools!

  • Stayed December 2009, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CHOTCHKEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 December 2009

Excellent service staff, beautiful and huge villa. Quite expensive but good value for money anyway. Rock bar is a must, costly drink but very good quality. Facilities were good but we spent most of time in the villa. Food at Dava was very good, it made to order but limited choices. We got very good time there.

  • Stayed December 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OrmOrm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makati, Philippines
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 7 December 2009

Just the right place if you want to hit two birds with one stone. We stayed for 3 days and 2 nights (sadly) to attend a friends' wedding at the Bulgari as well as get some much needed rest. Booked a standard room through expedia, we were giddy delighted when they upgraded us to a beautiful club room overlooking the gardens and the sea. After travelling the whole day from Manila,it was marvelous to be welcomed at such an unholy hour with a cold towel, garlands, floral bath, cold drinks and friendly smiles. Though there were a few hints of age (its previous lifetime as a Ritz Carlton), i guess a certain charm comes with the years: they're in the process of refurbishing and upgrading. Their best upgrade, in my opinion, is a dining and bar facility called the Rock. Pricy drinks and tasty morsels of tapas compete with the surf and foam of the roaring sea. Think of it sometimes having a drink beside the walls of seawater like the Bellagio fountains at times. Ayana is still a vast, beautiful sanctuary wherein the place is matched by the air of its people. The location of Ayana in the interior of Jimbaran can be an issue at times, but who needs to go to the Seminyak shops when you've got real refuge. Still dreaming of Ayana till now!

  • Stayed December 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brampton, Canada
Level Contributor
836 reviews
195 hotel reviews
common_n_hotel_reviews_1bd8 512 helpful votes
5 of 5 bubbles Reviewed 5 December 2009

We spent 3 unbelievable days at this resort hotel. There are several pools that are located in breathtaking and jawdropping location(imagine a bar and pool perched on top of a rock below a cliff)

You feel rich(even if you arent) and pampered if you are surrounded by people who call you by name and who are willing to strike a conversation with you and give you full attention when you need it. Picture this (that really differentiates a Ritz Carlton experience):
- Every 2 pm everyone in the pool area are served cold drinks and cold towel anticipating that you might feel dehydrated due to the weather.
- all the rooms have standard features but they give special attention to detail..they even wrap your plastic bags with ribbons and bathrooms have aromatheraphy scents every day.
-the rooms are cleaned twice a day and staff are very polite and courteous without being obstrusive
- guests are welcomed by leis of calachuchi which seem like you are in Hawaii rather than Bali.

Only some complaints
1) Internet is not free and at US$6/hour thats expensive
2) there are only 3 time schedules of free shuttle to Kuta Beach,They should add more

  • Stayed December 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank betty l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
5 of 5 bubbles Reviewed 4 December 2009

We stayed at Ayana for 2 nights after a mishap at a lesser hotel in Nusa Dua (sheets were wet and mildewy, poor circulation but that's for another review). We were out on a site visit for my wedding in Bali next year. Initially opted for the Conrad in Nusa Dua but Ayana blew me and my fiance' away! My fiance is a simple guy but hard to impress on these things but he was VERY impressed as well as excited (he was excited about the Mini golf greens). We looked at each other and decided that this IS the place to have our wedding. The chapel is not as nice as Conrad's beautiful Infinity but the grounds, the pool and the most likely the most beautiful view in Bali definitely make up for it!
We came in unexpected and they treated us wonderfully, upgraded our room to a Ocean view suite for a deluxe room price. Gave us a free aquatonic water massage treatment - which was super painful but so worth it because it relieved ALL, seriously ALL my knots on my upper back).
Though location is a bit remote, it serves its purpose, the place is like a sanctuary and it is on the way to Uluwatu and Dreamland beach. We will be having our wedding there next year!

  • Stayed November 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank absolutanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
1 review
4 of 5 bubbles Reviewed 1 December 2009

Initially we booked 3 rooms for the trip for our friend's wedding, in the end we had a dozen if not more rooms booked after our friends who were staying elsewhere saw the resort! Enough said!!

I love the breakfast serve in your room, the quickness response of room service and all the staffs.

Rockbar rock! Fantastic view, good drinks and helpful staff. Althou the wine list can do some upgrade.

  • Stayed November 2009, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zoent2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AYANA Resort and Spa

Property: AYANA Resort and Spa
Address: Jl. Karang Mas Sejahtera | Karang Mas Estate, Jimbaran 80364, Indonesia
Phone Number:
Region: Indonesia > Bali > Jimbaran
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Jimbaran
#5 Family Hotel in Jimbaran
#6 Romantic Hotel in Jimbaran
#8 Top resorts Hotel in Jimbaran
#10 On the Beach Hotel in Jimbaran
#11 Spa Hotel in Jimbaran
#13 Luxury Hotel in Jimbaran
Price Range (Based on Average Rates): £££
Hotel Class:5 star — AYANA Resort and Spa 5*
Number of rooms: 290
Official Description (provided by the hotel):
The award-winning AYANA Resort and Spa Bali is a world-class destination resort located on 90 hectares of cliff-top land perched above Jimbaran Bay, just 10 kilometers from Bali airport. AYANA’s majestic sunsets and ocean-front views are complemented by white-sand beach and shared facilities as Bali’s only integrated resort with RIMBA Jimbaran Bali. With full access to all dining and recreation at both AYANA and RIMBA and complimentary resort shuttle, guests enjoy the most extensive on-site facilities of any resort in Bali. There are 15 restaurants and bars including the famous Rock Bar; exclusive private beach; 11 swimming pools; world-class Spa with Aquatonic Seawater Therapy Pool and Spa on the Rocks treatment; golf-putting and fitness center; and complimentary WiFi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Ctrip TA, Hotels.com, Destinology, Southall Travel, Agoda and TravelUp so you can book your AYANA Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ayana Hotel Jimbaran
AYANA Resort And Spa Bali/Jimbaran

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