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Pat-Mase, Villas at Jimbaran
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Reviews (278)
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All reviewsshared poolbedroom villajimbaran beachlarger poolnice villaliving areaplunge poolmain poolcleaned every dayshuttle serviceprivacykutabalitelevisionbuggydriverrelaxation
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79 - 84 of 278 reviews
Reviewed 17 February 2014

I didn't mind the cats and the occasional bugs. However, the villa is very much in need of maintenance! Getting in and out of the bath tub can be trying and it's a no-no for the elders and kids. Water is not hot enough for a soak in the tub. No privacy due to glass divider between the bedroom and bathroom/toilet area. The mattress is in bad shape resulting in less than average sleep and back ache. Musky room smell. Villa is near the busy and noisy road! Fortunately, room change took place 2 days later but there were other issues every now and then and we had to remind the staff to correct or replace one thing or another.

Nevertheless, my husband and I enjoyed the privacy and the warm smiles and hospitality from the staff. Surprisingly the chef does a better job whipping up western food compared to Indonesian cuisine; so we did enjoy our meals at the hotel. Unfortunately, it's a place I would not consider returning to.

Room Tip: Remind staff to get rooms away from the road! Check everything before unpacking! You may have to change rooms.
  • Stayed: February 2014, travelled as a couple
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1  Thank carolinedawson73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rai-Bali, Manager at Pat-Mase, Villas at Jimbaran, responded to this reviewResponded 20 February 2014

Dear Mrs. Caroline Dawson,

Please allow me to take this opportunity to thank you for choosing Pat-Mase Villa Jimbaran as your preferred accommodation for your holiday in Bali recently.

We are very concerned on hearing your negative experience during your stay at Pat-Mase. Please accept our apologies for the issues which occurred during your stay with us. We have addressed all issues to all team and appropriate action have been taken to prevent the recurrence.

We are hoping that we could have more chance to serve you again as our guest Pat-Mase Villa Jimbaran.

Best regards,


Management

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Reviewed 2 February 2014

Some would have you believe cats are running wild, floods are creating havoc, and service is poor. Get a life, have a look at how many reviews these guys have done, they live in a very sheltered world. You get what you pay for, nothing more , nothing less.
What did we like about it , having stayed at probably 6 other private villa complexes ranked accordingly = Location; pretty good, 15 minutes walk up from the bay, tucked in above Four Seasons, and offering a free shuttle every hour up or down, plus one a day into Discovery Plaza in Kuta.
The Villas; the usual Balinese lay out, each one with a private plunge pool, plus access to a 22 mt lap pool for cluster of 6 villas to share. Separate living area, big TV screen for DVD viewing, and a kitchen with full set up for cooking and prep for breakfast if you decide to have it in your villa. Fridge was a bit ordinary but freezer was fine. Yes the kitchen roof leaked, so what. great air con in the bedroom, bathroom was adequate, very clean, pity the outdoor shower was all locked up as to me that is part of Bali. Great gardens , pool was cleaned every day. Lock on front door needed fixing, we did ask, but nothing was done, but you could lock your bedroom section off anyway, so no big deal. But attention to maintenance details needs reviewing if they want to maintain their standards.
Breakfast; could be ordered to your villa, but we found it was over cooked by the time it was set up so we ate at the restaurant every other day. when they are running high occupancy there wasn't enough room in the restaurant , so better management of this is needed.
Staff; delightful, courteous & obliging
Value; for what you pay, pretty good. over 7 nights we found 6 restaurants within 5 minutes of this place (see my reviews on Balique, Pepe Nero, Roman, Grocer & Grind, Paper Planes)
Shopping in that area is somewhat limited, but if its peace & quiet you want, Pat Mase is perfect.

Room Tip: If you want privacy, ask for a villa with screens, we had Kemong, 109
  • Stayed: January 2014, travelled as a couple
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1  Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rai-Bali, Manager at Pat-Mase, Villas at Jimbaran, responded to this reviewResponded 5 February 2014

Dear Mr. Bruce W,

Warmest greeting from Pat-Mase Villa Jimbaran.

Thank you for choosing Pat-Mase Villa Jimbaran as your preferred accommodation for your recent trip in Bali.

Thank you for taking your time to share your experience during your stay, and we are glad to hear that you enjoyed your stay with us. We are also concerned on all of your feedback, it will be shared to all our team and action will taken accordingly.

Once again thanks very much for your feedback and looking forward to have a chance to welcome you back at Pat-Mase Villa Jimbaran in near future.

Regards,

Management

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Reviewed 23 January 2014

We rented 4 bedroom villa with a plunge pool. Didn't help with the luggage when arrived. We complained about the hot water, nothing happened for 3 days. The pool was dirty. When rain flooded the living room, they didn't wipe it. It's not save for the children (slippery). We had to order breakfast the night before, one time the next morning they didn't send them. We checked, they said we didn't order the breakfast. And the last thing, they didn't have the initiative to help us with umbrella this one time at a rainy night when we got back for dinner, the kids were a bit wet just to get to the lobby then the room.

  • Stayed: January 2014, travelled with family
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Thank Suryo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rai-Bali, Manager at Pat-Mase, Villas at Jimbaran, responded to this reviewResponded 30 January 2014

Dear Mr/s Suryo W,

First of all please allow me to thank you for choosing Pat-Mase Villa Jimbaran as your preferred accommodation for your holiday and also taking your time to give your feedback on us.

We are very concerned on hearing that you had some challenges during your stay with us. It had been shared to all team, and we are undergoing for all necessary maintenance to keep all in order.

Please accept our deepest apologies for all issues of service which you experienced.
We hoping that we will have the second chance to serve you again in the future at Pat-Mase Jimbaran.

Regards,

Management

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Reviewed 13 January 2014

not a great stay. the staff was very nice. the rooms were large, no hot water, not really clean, linen was stained and dingy, termite eaten doors and musky smells. the food was well below standard, dirty kitchens, and just not good. cats ran wild and there was cat urine in the kitchen and on the sofas. the pools were great and the kids loved them and the hotel was close enough to walk to the beach (15 min) and there was a shuttle bus that was great. the staff were nice but couldn't really help with things to do, restaurant recommendations, etc but they were very sweet and kind. the internet bad..it would have been faster to use a carrier pigeon to deliver an email. we were there over new years and the neighboring house had a rave party until 3:00 am; not the hotel's fault but it was annoying. if you stay here the villa that they put you in makes a huge difference...make sure you get one in the center of the property or you will be sorry. i got a great rate so i can't complain too much however this was far from a fantastic stay!

  • Stayed: December 2013, travelled with family
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Thank travelinggourmet12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rai-Bali, Manager at Pat-Mase, Villas at Jimbaran, responded to this reviewResponded 15 January 2014

Dear Mr. Travelinggourmet12

Please allow me to take this opportunity to thank you for your feedback and choosing Pat-Mase Villa Jimbaran as your preferred accommodation with your family for your holiday in Bali recently.

We were very concerned on hearing your negative experience during your stay at Pat-Mase. Please accept our apologies for the issues which were not be able to be managed successfully. Your comment had been well noted and appropriate action will be taken to meet all our customer' s expectation.

We are hoping that we will have more chance of serving you again as our guest at Pat-Mase Villa Jimbaran.

Best regards,


Management

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Reviewed 5 January 2014 via mobile

We enjoyed our stay at Pat Mase
We rented a 3 bedroom villa with plunge pool and had direct access to the large shared pool
After reading reviews about the villa I
Was a bit concerned about the cleanliness of the pool etc but in my opinion people are just nit picking I've stayed in hotels over the world and for the price we paid at Pat Mase I can't complain, yes there are cats wandering around, yes the wood is rotting in places and the fridge is constantly defrosting and leaking onto the kitchen floor, but it's Asia! It's humid, and rains a lot!
The master bedroom was amazing I loved the huge bathroom and took advantage of the beautiful bath
The open living dining area was great but I advise you always wear mosquito repellant when out there
We celebrated Christmas Day at Pat Mase and organized the staff to come and cook a BBQ lunch in our villa
Most days we ordered breakfast in our villa
Some people on here complain about the breakfast but I think it's pretty standard for Asian hotels which is sufficient
The staff were responsive and polite

Stayed: January 2014
Thank TheGypsyPirate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rai-Bali, Manager at Pat-Mase, Villas at Jimbaran, responded to this reviewResponded 9 January 2014

Dear Ms. Bollywoodmoey,

Warmest greeting from Pat-Mase Villa Jimbaran.

Please allow me to take this opportunity to thank you for choosing Pat-Mase Villa Jimbaran as your preferred accommodation during your holiday in Bali.

It was really pleasure to have you with us and glad to know that you enjoyed your stay with us. Your feedback will be shared to all our team. At Pat-Mase we will always strive to keep our standard at higher level and our property maintenance is also become our concerns.

We are looking forward to welcoming you back to Pat-Mase Villa Jimbaran and would be delighted to serve you again in the future.

Best Regards,

Management

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