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“Comfort yet afforedable”

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The Astari - Villa and Residence
Ranked #2 of 94 Jimbaran B&B and Inns
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Comfort yet afforedable”
Reviewed 23 September 2013 via mobile

Very quiet place in jimbaran, wit afforedable price.. booked deluxe room but upgraded to suit. Ground floor facing pool. Friendly stuff and helping u wit any information u needs.

The best part about this hotel is nice comfortable pillow and bed. I cant belived it with this price they give us good bed and pillow.. compare to hotel in kuta with this range of price u will get lousy old bed..

I really recomend this place for who looking for quiet place to stay

Good job astari
Well done

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kingpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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297 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
KL
2 reviews
Reviewed 20 September 2013

We find the place very affordable and the villa is well maintained. Hence, the reason that we chose The Astari for our 3 nights stay. We were lucky to be upgraded to Villa rooms and it was a very good experience. We have our private pool, breakfast was send directly to the living room area of our villa. It is definitely a good place to recommend if you are looking for a quiet get away.

Room Tip: It was quite difficult to find the villa as there is no proper signboard.
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  • Stayed September 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank EleaHue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wigan, United Kingdom
1 review
Reviewed 15 September 2013

We had booked two adjoining rooms at The Astari for our family stay. The rooms were great, clean and modern, on the ground floor with pool access, bathrooms could have been bigger but this wasn't a problem. On the first night there was an issue that meant we couldn't stay in one of the rooms. The staff were brilliant, understanding our need to stay together they upgraded us to the private two bedroomed villa. This was amazing, outdoor bathrooms, own pool, large lounge area - total luxury. The Astari is a bit out of the centre but offer a free ride into Jimbaran, and other places too. Taxis are very cheap if you use Bluebird and reception are happy to ring through to sort. This was a great stay, excellent facilities, quiet, relaxing location and friendly, helpful staff.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy0267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2013

1) I booked the Astari because their booking.com information said they were a 5 minute drive from Padang Padang beach. When we arrived the receptionist told us it was up to 20 minutes based on traffic. When I explained that I booked the hotel because of that she looked at me and cooly said 'Sorry', without any offer of transportation or the like.

2) The furniture was modern and clean, but the safe was malfunctioning and the television reception was horrible - not that big of a deal since we spent most of our time at the beach, but disappointing nonetheles. There were mosquitos and bugs all over the room, especially in the bathroom, and the bathroom had a very foul odor. The breakfast was mediocre at best, and we didn't eat any other meals there. The pool and deck area are nice and standard to most hotels we visited on the island. The drivers were very pleasant and helpful, and they do have a daily shuttle to Jimbaran beach.

3) We could not lock the sliding glass and only door. When we asked for help the attendant came over, 'locked it' and looked at us and said 'so easy'. Until I walked over and opened the door because it hadn't actually latched - foot in mouth commence. Their advice was to slam the door, which will eventually lead to someone getting glass broken all over them. We resorted to a two person push and lock move - but it was a really ridiculous situation that they need to fix. After our first dinner we came home to our door being left unlocked after the maid cleaned, which didn't make me feel safe.

4) After we shared these complaints they offered to change our room, 'this evening'. So, we went to the beach, and when we returned around 4pm they informed us that 'Check in was at 2, and we weren't there so they gave our new room away'. Which seemed ridiculous considering no one informed us that there was a time and it wasn't even evening. She continued to inform us that she wanted to offer us transportation to Padang Padang beach the previous day but 'you weren't there when I was', that she was going to give us the information about the room, 'but you weren't there when I was'. It seemed that all of the problems couldn't be fixed out of some fault of our own. I'm a Westerner living in china, so I understand that some may have been lost in translation. But the service staff needs to be better trained in how to communicate ESL, considering I only saw English speaking tourists at this hotel. Seems like a high priority.

5) It wasn't really that one thing was so bad, but that these little problems kept happening, and we didn't get service with a smile much when we were getting them addressed. It compounded enough that we had a bit of a stressful stay. I will say the Customer Service Mgr called the owner and they did give us complimentary massages. This was the best part of the stay as the massage was the best we had in Bali. However, the massage rooms are right next to the pool, and open ceiling, so you can hear anyone eating at the bar or in the pool area.

On our last day they let us stay at the pool since we had a late flight. The second half of our stay the service got better because they obviously wanted to change our opinion, but for me it was too little too late. With so many wonderful and good value places in Bali, it would be foolish to stay here until they get some things figured out. Especially if you're staying in Jimbaran, you just need to pick a place right on the beach because there isn't much of a beach town at all.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank katalyartraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
1 review
Reviewed 23 July 2013

Good service, clean. The people very beautiful. The pool wonderfull! Always the water into the room, New bathrooms, very clean. I raccomanded ! The breakfast good, in the room or in the garden, o perhaps, in the balcony! So great!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank anenroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agung-TheAstari, General Manager at The Astari - Villa and Residence, responded to this review, 28 August 2013
Thank you for coming to Bali all the way from Rome. I hope you have good time at The Astari Villa & Residence. If there is any lack of service with our property, please pardon us. Please do not hesitate to give us suggestion to improve, as we will be very happy listening and improve.

The next time you come to Bali, please do not hesitate to contact us. We will arrange great holiday for you.

Thank you.

Sincerely,

Agung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bankstown
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 July 2013

We had a week at the astari and it was great,very clean and pool excellent,breakfast was very nice and they cooked your eggs to your requirements. staff were very helpful and internet always available.free shuttle to nusa dau and kuta. close to jimbaran beach and easy to travel from...had no problem with bathroom or kettle. always pool towels out , and very peaceful....when we left a large group arrived who were doing a bike marathon....even though they were flat out to accommodate their needs ,staff handled it with ease.a great credit to them.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agung-TheAstari, General Manager at The Astari - Villa and Residence, responded to this review, 28 August 2013
Dear Mr Peter,

Thank you for visiting us at The Astari Villa & Residence. I hope you have great Balinese Experience with us. If you have any suggestion for us to improve, we would be very happy listening to you.

The next time you come to Bali again, please do not hesitate contacting us, we will arrange great holiday in Bali for you.

Agung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Victoria, Australia
1 review
Reviewed 9 July 2013

We had a pleasant 5-night stay at Astari during our trip to Bali for friends' wedding. The hotel was clean and has decent-sized rooms. Staff were very hospitable and always ready to be of assistance. It's conveniently located not far from the airport and the famous seafood restaurants in Jimbaran. One suggestion is the regarding hot water kettle provided in the room, best to use bottled water to boil instead of using tap water.

Room Tip: Rooms downstairs have a porch and the pool is only separated by footpath.
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agung-TheAstari, General Manager at The Astari - Villa and Residence, responded to this review, 28 August 2013
Dear Ms Mon W,

Thank you for visiting us at The Astari Villa & Residence. It has been our pleasure to be able to serving you. If there is anything that we can improve please let us know, we will be very happy to keep improving our service.

The next time of your visiting to Bali, please do not hesitate to contact us. We will be happy to arrange your holiday.

Sincerely,

Agung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Astari - Villa and Residence

Property: The Astari - Villa and Residence
Address: Jl. Karang Mas Sejahtera | Kencana Selatan 1, Jimbaran 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Jimbaran
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 94 B&Bs / Inns in Jimbaran
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Astari - Villa and Residence 4*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to The Astari Villa and Residence Welcome to My Home away From Home, The Astari Villa & Residence is located in Jimbaran hills , 5 minutes drive to Golden white sandy of Jimbaran sunset Beach and the popular beach front seafood restaurant, only 20 minutes drive from the Ngurah Rai Airport. Nestled in a strategic spot at Jimbaran, an area at the southern part of Bali known mainly for its beaches, cuisine and cultural enchantments, the Astari is endowed with a thick tropical environment green trees swaying in the breeze, and warm smiling people. Featuring two floor Balinese blend with Nature designed Residence , have Ten large Deluxe room, Four Suites with Terrace and Balcony, four Private pool villas, Large Swimming Pool stretch in front the residence, ASRI Resto & Bar, and the LESTARI Spa. Enhance the Balinese experience with the Genuine welcome from The Astari Family member, do morning jogging along the quite street to Jimbaran beach, sunbathing on pool deck while reading books or enjoy cocktails and Beer from our Bar, enjoy the Body treatment from well trained therapist at Lestari Spa and having meal at our ASRI Resto. Explore the jewel of Jimbaran , visit Garuda Wisnu Kencana cultural park, New Kuta Golf, Jimbaran sunset BBQ and sea food restaurant, Padang-Padang beach and the Kuta lifestyle only minutes drive from The Astari. ... more   less 
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Also Known As:
The Astari - Villa And Residence Bali/Jimbaran

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