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“Excellent Vacation”
Review of The Jimbaran View

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The Jimbaran View
Ranked #30 of 57 Hotels in Jimbaran
Tangerang, Indonesia
1 review
“Excellent Vacation”
Reviewed 2 April 2014

staying in Harris hotel bukit jimbaran was amazing, clean and fresh , and the room was very clean and they had a very nice bed, all my kids really enjoy their time in here. The food quite good enough and tasteless, just need to add more menu like child's menu. Well..if i've got the chance i would like to stay in here again...well recommended!!!

Room Tip: Room with swimming pool venue it's nice..:)
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mimi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HARRISBJB, Manajer at The Jimbaran View, responded to this review, 10 April 2014
Dear Mimi P,

It was a pleasure to host you and we would like to thank you for your kind words about HARRIS Hotel Bukit Jimbaran.

We are delighted to learn about your enjoyable stay and we really appreciate your constructive feedbacks concerning improvement of kid’s menus. We have discussed it also with department heads for further action.

Again, thank you for your review and we look forward to welcoming you back in the nearest future.

Best regards,
Louis POISSON
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Bali, Indonesia
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 April 2014

Hi..

First impression of this hotel was good as i got what i expect to get at first place:
1. Clean and fresh bedrooms as the hotel still consider new
2. I booked a room near to Dino kids club and they did gave me that, thank you.
3. The internet services was great as it cover the entire hotel and at a very good speed.
4. Although i never get a day-bed at the swimming pool due to full-pack, but it was clean and the staffs are quite helpfu

Now, having spent two nights during silent day i am confused and slightly disappointed for what i have experienced. By the way i have not even checked out until i wrote this review.

1. When i checked in at the front desk, there was a female employee who deal with other guest by phone and seems she cant handle the complaint in such manner hasn't she? the under pressure female was arguing with the guest in the phone in front of other guest which is me. Honestly, I don't feel comfortable to hear such thing.
2. At the first evening i order to IRD a plate of steamed rice for my little daughter's dinner, it seems that they are running out of employees to handle the delivery so i decide to go to the Harris restaurant and take away the steam rice which is only take less than 3 minutes after waiting about 25-30 minutes. How do i feel that time? still feel great and i don't set high expectations.
3. Quality of food during my stay was painful rather than horrible, varieties was okay but don't ask me about the taste... rather to eat at a small restaurant. I'm not sure if it is because most of the guests are having Silent day package (which is quite valuable). But whatsoever it was not the best hotel food even in a 3 or 4 star hotel.
4. Overall services are good but please highlight this one: this morning i went for early breakfast at about 6.30am, the egg and pancake counter was empty and not ready to serve. THIS IS VERY ANNOYING!!! as i have to go back to work so i decide to have other foods available. When the egg and pancake counter is ready i went there and order a portion of waffle, note this: i stand there and order at 7.10 and get my waffle ready 7.50. You may said what the hell i am doing there for 40 minutes? but you know what i observe the behavior of the chef (which i thought a fake chef) how he manage a long queue of guests who wants an omelet, pancake, and waffle at the same time.
The standard of the omelet was terrible, the way he manage the request was a shame, never seen a chef leaving a cooking omelet until it is burnt and all the time he was like a stress person who's going to suicide. When finally i got my waffle then i was laughing at myself, why on earth i have to wait for 40 minutes just to eat the crappy waffle with no taste? i eat half of it and leave.
5. Dino kids club activities doesn't look on going while that was my main reason to choose this Hotel. Shame but as long my daughter are happy then i can forget about it.
6. The movie selection in the room was great, but "Despicable Me 2" was in Russian audible. I even call operator to check on it but seems it was downloaded without screening first.

Overall Thought: all the staff needs intensive training to equal the overall facilities and concept. Especially courtesy, smile, and how to release pressure. Will i come back or recommend this hotel? yes i will, but if the experiences are still the same perhaps i will have to take out Harris hotel from my recommendation to family and friends who visit Bali each week/months although i like the concept and cleanliness of the hotel.

So if it is a cake, you get nice presentation, but tasteless because you just couldn't get the smile and expertise from each staff. At the end not worthy to buy

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harrison T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HARRISBJB, Manajer at The Jimbaran View, responded to this review, 10 April 2014
Dear Harrison T,

It is a pleasure to read this long and constructive feedback regarding your stay during Nyepi at HARRIS Hotel Bukit Jimbaran and we would like to thank you for taking your valued time to share your real feelings about us.

We are delighted to know that you were impressed at the first coming and we really appreciate your feedback and we have discussed it also with department heads for further immediate action. We must admit that the service you had received was not in line with our standards. You stayed with us during Nyepi and due to full house, some of the activities were delayed.
On behalf of all the players from the hotel, I would like to apologize for the inconvenience and we sincerely hope that you will give us another chance in the future so we can show you our best.

A new Executive Chef is about to start and I am sure we can organize to change your mind regarding our FB products and services.

For this reason, I would like you to get in touch with Novita/Executive Secretary and Public relations (info@harris-bukitjimbaran-bali.com) to invite you for another family weekend during ‘normal’ period.

I will be more than pleased to welcome you back in our property and remain at your disposal for any further information.

Best regards,
Louis Poisson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 31 March 2014

Staying in Harris Bukit hotel was amazing ! Very professional workers who speaks english very good. Felt very secured staying in this hotel with securities outdoor. Receptionist and worker/crews always greeting and smiling. Very clean and maintained! I would come back to stay in this hotel and reccommed to others!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kulina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HARRISBJB, Manajer at The Jimbaran View, responded to this review, 10 April 2014
Dear Kulina,

We are delighted to know that you had a comfortable stay and also enjoyed the ambience & atmosphere of the hotel. We will be continuously improving our facilities and services to maintain HARRIS Hotel Bukit Jimbaran as your preferred Hotel in Bali.

We will for sure congratulate all the staff for meeting your expectations during your stay with us, it helps to boost our staffs' confidence and willingness to always improve their quality of service. We hope that your next visit will be as pleasant and memorable stay as the previous one.

Again, thank you for your review and we look forward to welcoming you back in the nearest future.

Best regards,
Louis POISSON
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 March 2014

The room very nice and comfort, swimming pool also good and clean.
The location also near to the interesting places.
Room rate also friendly and affordable.
Roof top give a nice view, and we can see airport and harbour from that.
Very recommended for family as well as couples.

Room Tip: Top floor gives you nice view and more quiter
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indra rezkita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HARRISBJB, Manajer at The Jimbaran View, responded to this review, 10 April 2014
Dear Indra Rezkita L,

Thank you for taking the time to post your comment regarding your recent visit at HARRIS Hotel Bukit Jimbaran.

It was a pleasure for us to learn that you have a great moment during your stay at HARRIS Bukit Jimbaran and felt satisfy with the room, location, swimming pool and also enjoyed the Jim’bar’N Rooftop with its amazing views.

On behalf of the team, I look forward to welcoming you back to HARRIS Hotel Bukit Jimbaran in nearest future.

Best wishes,
Louis POISSON
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandung
1 review
Reviewed 25 March 2014

Mmmh bad day in Jimbaran haris ... Booking via Agoda request viewsea room and asked for a high floor .. 3 view dapetnya floor tile neighbors .. Not until there bath roomnya so many black worms open not just one but dozens .. so .. If rooftop ok though many ants wandering in the table .. We are still dinner and drink in rooftop the scenery is ok. At 3 am o'clock in front of the guests staying there room fight with her partner until my son woke and listen riot couples who are fighting .. Call receptionist to ask "as not to disturb the rest of time" .. Luckily the next morning to complain to the manager on duty haris .. As she's give compliment other bathroom for a shower and a glass orange juice and juice apple

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taufianty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HARRISBJB, Manajer Umum at The Jimbaran View, responded to this review, 28 March 2014
Google Translation
Dear Ibu Setya Untari Taufianty,

Pertama-tama kami mengucapkan terima kasih telah memilih HARRIS Hotel Bukit Jimbaran sebagai tempat menginap selama berlibur di Pulau Bali.

Kami sangat menyesal mendengar pengalaman yang tidak menyenangkan selama Ibu menginap di HARRIS Hotel Bukit Jimbaran. Sebagai tindakan lebih lanjut atas masukan dari Ibu, kami akan melakukan jadwal tambahan pelaksanaan ‘Pest Control Treatment’ baik di kamar mandi guna mencegah munculnya cacing hitam, maupun di rooftop area untuk menghilangkan semut. Re-training staff akan diagendakan sehingga bisa melatih semua staff Front Office untuk bisa mengakomodir kebutuhan tamu termasuk pengalokasian kamar berdasarkan room reservation, kami akan pastikan kejadian ini tidak akan terulang kembali di masa mendatang.

Sekali lagi, kami ucapkan terima kasih atas masukan dan input dari Ibu, besar harapan kami diberikan kesempatan lagi untuk dapat memberikan pelayanan terbaik kepada Ibu di masa yang akan datang. Keluarga besar HARRIS Hotel Bukit Jimbaran selalu menanti kedatangan Ibu baik dalam urusan kantor atau pribadi bersama keluarga.

Warm regards,
Louis POISSON
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
Reviewed 19 March 2014

I would thouroughly recomend the Harris Bukit Jimbarin to anyone. The location on the highest point of the peninsula is 10-15 minutes from everywhere so its very central, particularly if you surf.The hotel rooms are modern and well appointed and the suites are very spacious. The rooftop bar is spectacular with veiws accross Jimbarin bay,Kuta and right accross to Benowa harbour / Sanur. The staff are courteous,well trained and speak good english.The food is as good as I have had in Bali.I travel to Bali regularly and for value for money I doubt there is better.

Room Tip: Suites are located on the 6th floor. Book suites Jimbarin bay side for veiws
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HARRISBJB, Manajer Umum at The Jimbaran View, responded to this review, 28 March 2014
Dear Brad D,

Thank you for taking the time to post your comment regarding your recent visit at HARRIS Hotel Bukit Jimbaran.

It is a pleasure for us to learn that you had a great moment while staying at HARRIS Bukit Jimbaran, we are also very glad to know that you enjoyed the Jim’bar’N Rooftop with its amazing views, meals and environment. We really appreciated your compliments to the staff, it helps to boost our staff' confidence and willingness to always improve their quality of service.

On behalf of the team, I look forward to welcoming you back to HARRIS Hotel Bukit Jimbaran soon.

Best wishes,
Louis POISSON
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
1 review
Reviewed 17 March 2014

this is my First time to stay in Harris Hotel Bukit Jimbaran. the staffs were very helpfull. We received a free vauchers for 30 minutes massage. in the roof top bar is beautiful view, beautiful meal, beautiful music and beautiful environment.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rangga N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HARRISBJB, Manajer Umum at The Jimbaran View, responded to this review, 28 March 2014
Dear Rangga N,

Thank you for taking the time to post your comment regarding your recent visit at HARRIS Hotel Bukit Jimbaran.

We are delighted to know that you enjoyed your stay and also enjoyed the Jim’bar’N Rooftop meals and environment. We conveyed your compliments to all players.

Again, thank you for your review and we look forward to welcoming you back in the nearest future.

Best wishes,
Louis POISSON
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Jimbaran View

Property: The Jimbaran View
Address: Jl. Raya Uluwatu 2000X | Ungasan Kuta Selatan, Jimbaran 80361, Indonesia
Region: Indonesia > Bali > Jimbaran
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Luxury Hotel in Jimbaran
#25 Spa Hotel in Jimbaran
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Jimbaran View 4*
Number of rooms: 245
Official Description (provided by the hotel):
The Jimbaran View ...Over viewing the stunning Jimbaran Bay, 15 minutes from Ngurah Rai International Airport, 10 minutes to Uluwatu Temple, Dreamland Beach, Pandawa Beach, New Kuta Water Park, New Kuta Golf Course, and 2 minutes to Garuda Wisnu Kencana, this 4 star hotel features 245 rooms and Suites and numerous facilities designed for a Friendly stay whether you are in Bali for leisure or for business. ... more   less 
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Also Known As:
The Jimbaran View Bali

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