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“Great location but aged facilities”

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Bali Garden Beach Resort
Ranked #40 of 250 Hotels in Kuta
Certificate of Excellence
Singapore, Singapore
1 review
“Great location but aged facilities”
Reviewed 17 June 2014

This is a great location in Kuta - jus across from the Waterbom park and next to Discovery mall. But the facilities are quite worn out - relatively clean rooms but with rather old looking linens. There is hardly any free Wifi access, not even in lobby and breakfast area.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAT1226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliGarden, Marketing Communication Manager at Bali Garden Beach Resort, responded to this review, 2 July 2014
Dear LAT1226,
Warmest Greeting from Bali Garden Beach Resort...

I really appreciate your great review. We are delighted to serve you as a guest and you are right, we have the best accommodation location close to everywhere.

We have also certainly addressed the issues you experienced regarding of our linens and wi-fi to the responsible department to ensure that this does not happen to future guest.

Thank you for taking time to provide us with such valuable feedback, and hope you will give us the opportunity to serve you better. I look forward to welcoming you back and if I could be any assistance in the future reservations, please do not hesitate to contact me.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (510)
Date | Rating
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English first
Perth, Australia
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 June 2014

This was our 4th stay at Bali Garden and we were please to note some changes. Congratulations on finally stopping people from smoking in the pool and around the pool bar. It was so much nicer sitting in the pool with clean tables instead of overflowing ashtrays. Love the face cloths and hand towels in the bathrooms. Showers could use a bit of a scrub with exit mould. But overall very clean. The Boardwalk restaurant is still the best value beach front place to eat. Delicious food and excellent service. We had friends who lined up for over an hour to watch the sunset at Potato Head. (and didnt get in) You can see the same sunset while sitting in large comfortable chairs sipping a cocktail, right on the beach front at the superb Boardwalk. No need to go elsewhere. The new Italian restaurant, Iltempo, serves very good food. We ate there a few times and thoroughly enjoyed it. A little pricey with the drinks though. We were offered special concierge treatment as we were return guests, but none of the things requested eventuated. Disappointed no one was at the airport to meet us and the wine we ordered never made it to our room. Minor issues no need for concern . We will definately be back

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jayne12324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliGarden, Marketing Communication Manager at Bali Garden Beach Resort, responded to this review, 2 July 2014
Dear Jayne12324,
Warmest greeting from Bali Garden Beach Resort...

Thank you for taking the time to write this review regarding your stay at the Bali Garden Beach Resort.

I am glad that you enjoyed your stay with us. However, I apologies if you still found some issues regarding our room facilities such as, our shower and our service. We have certainly addressed those issues with the management team as we strive to provide a superior service experience for every customer.

Once again thank you for sharing your experience and we hope you will give us the opportunity to better serve you in the future. If I could be of any assistance in your future reservations, please do not hesitate to contact me.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 June 2014

We have just returned from 10 nights at the Bali Garden Resort and wish we were still there. We had a family holiday consisting of 14 adults and 5 children. We absolutely loved it. Our rooms were great, (family rooms and superior rooms both good), the hotel grounds and pools were fantastic and the food at the boardwalk was beyond expectation. We booked a table for 19 on our first night and nothing was a problem for the staff. Food was excellent and wow what a sunset. They have entertainment every night consisting of live music (extremely good) traditional Balinese dancers (great) and Acrobat show. The kids loved the pools and the proximinity to the beach, releasing baby turtles to the sea on a beautiful Balinese afternoon just 500m from the resort. Breakfast was really good with a great selection for everyone. Kids fed the fish around the breakfast area every morning. The resort is placed in a great location as the waterbom park and discovery mall is literally meters away. We ate at several local resturants across the road and would highly recommend the El Rustico Mexican and the Bella Italia Italian. Another highlight was the Brazilian BBQ at kuta town houses. Book a table and get picked up at the lobby by an open tuk tuk free of charge. Kids and adults loved the experience. $12.50pp AUD all you can eat meat and salad bar. But back to the resort. We loved everything about it and after being back for 24hrs are already looking at dates for next year this time for 25 people. Oh by the way there was no partying youngsters or booming music, just people enjoying the resort.

Room Tip: Ask for family rooms 121-125 (they have courtyards) Ask for superior rooms 363-365 (newer)
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Caryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliGarden, Marketing Communication Manager at Bali Garden Beach Resort, responded to this review, 2 July 2014
Dear Caryn W,
Warmest Greeting from Bali Garden Beach Resort...

Thank you so much for your review.
We are glad to hear that you enjoyed all aspects of your recent stay at Bali Garden Beach Resort. We appreciate all points you made in your comments, since it will serve as an encouragement to all our staff to continuously improve the quality of our hotel, customer service and guest well-being.

It is our hope that we will be welcoming your return to Bali Garden Beach Resort in the future.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 June 2014

I have stayed here 2 times before and it gets better every time I stayed. Nice rooms with nice garden out the front of first floor rooms. The lobby is very nice and has a very good Balinese feel to it. Excellent location with Waterbom Park literally across the road and the Discovery Shopping Centre right next door. The breakfast has got to be the best breakfast I have had in my life with a variety to eat. The boardwalk restaurant has never failed me and has always exceeded my expectations with the great food and beachfront location. The pool bar has got a nice feel to it as everyone is chilled out drinking their bintangs.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dylan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliGarden, Marketing Communication Manager at Bali Garden Beach Resort, responded to this review, 2 July 2014
Dear Dylan R,
Warmest Greeting from Bali Garden Beach Resort...

I really appreciate your great review. We are delighted to serve you as our guest and you are right, we have the best accommodation location close to everywhere.

Thank you for taking the time to provide us with such valuable feedback and hope you will give us the opportunity to serve you better. I look forward to welcoming you back and if I could be any assistance in the future reservations, please do not hesitate to contact me.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalgoorlie
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 June 2014

Had a family trip to Bali and stayed here for the 4th time. The gounds and the staff are great though the rooms are getting tired though in saying this they are very clean. Yes the towels are yellow and some are threadbare and I note that there has been many complaints about this and of course management say they will fix it though they never do as they would have to pay more to get nice towels like the 4 and 5 star hotels do. Rates however are reasonable to stay here and the location is fantastic. Meals and drinks around the Boardwalk and Beach Bar were fine thought the new Italian Rest left a lot to be desired. Food was cold and the drinks hot and tasteless. I asked the waitress to pop my dinner in the microwave and it took 20 mins to come back cold again I gave up and didn't eat it. The other meals were not much different so wouldn't go back as it was expensive. May try somewhere else if we went back to Bali again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DebbieKalgoorlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliGarden, Marketing Communication Manager at Bali Garden Beach Resort, responded to this review, 27 June 2014
Dear DebbieKalgoorlie,
Warmest Greeting from Bali Garden Beach Resort...

Thank you fro taking the time to tell us about all your experience at Bali Garden and our restaurant.
I am truly sorry if our serve did not meet your expectations. Please allow me to express my sincerest apologies.

We have certainly addressed the issue you have experienced. Please rest assured that we really are talking the appropriate measures to address your problem and prevent future occurrence.

This is certainly not the impression we would wish you to leave with. We hope that you will give us the opportunity to better serve you in the future.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 June 2014

Staff were very friendly, polite and attentive. The Hotel and rooms were clean and well maintained. The food was great in all the hotel restaurants and the A/C in our room worked well.
The gardens are amazing and full of quiet places to relax and enjoy the tranquillity.
The pools are clean and safe and one is adults only, the Spa is well priced and very relaxing.
Location is fantastic with direct beach access and uninterrupted sunset views over Kuta beach.
Shopping is great as your only minutes walk away from the markets and major shopping centres.
Waterbom park is just across the road.
Great family hotel and quiet enough for a romantic getaway.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliGarden, Marketing Communication Manager at Bali Garden Beach Resort, responded to this review, 27 June 2014
Dear Geoff R,
Warmest Greeting from Bali Garden Beach Resort...

Thank you so much for your review.
We are glad to hear that you enjoyed all aspects of your recent stay at our resort.
We appreciate all points you have made in your comments, since it will serve as an encouragement to all our staff to continuously improve the quality of our hotel, customer service and guest well being.

It is our hope that we will be welcoming your return to our resort in near future.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth Hills, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 June 2014 via mobile

I highly recommend this hotel.
The staff are amazing and cannot do enough for you.
The hotel rooms are clean and you definitely get the feel of being on holidays being surrounded by ponds and beautiful gardens.
The swim up bar is a real hit and there is enough room even when the kids are running riot in the pool.
Great for families and with security walking around it felt safe...

Stayed August 2013, travelled as a couple
Helpful?
1 Thank Sally R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliGarden, Marketing Communication Manager at Bali Garden Beach Resort, responded to this review, 27 June 2014
Dear Sally R,
Warmest Greeting from Bali Garden Beach Resort…

It is always encouraging when our guests have a wonderful and fantastic stay at our resort.
I will pass on your comments to the Bali Garden Team and again we really appreciate your positive response.
We look forward to welcoming you back in the future.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bali Garden Beach Resort

Property: Bali Garden Beach Resort
Address: Jl. Kartika, P.O.Box 1062, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Kuta
#25 Luxury Hotel in Kuta
#25 Family Hotel in Kuta
#26 Spa Hotel in Kuta
#38 Romantic Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bali Garden Beach Resort 4*
Number of rooms: 183
Official Description (provided by the hotel):
Experience the perfect seaside holiday at the Bali Garden Beach Resort. Located right on the beach, next to Discovery Shopping Mall, across the road from Waterbom Park and a short stroll to the Matahari Shopping Square and the Seni Art Market, the resort is the most convenient place to stay. With three swimming pools, four restaurants, four bars and a spa, plus the style, service and warm welcoming smiles that make Bali famous, the Bali Garden Beach Resort offers fantastic value in a stunning oceanfront location. ... more   less 
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Also Known As:
Bali Garden Beach Hotel Kuta
Bali Garden Beach Resort Kuta

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