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Reviewed 6 September 2019 via mobile

We booked this hotel for 2 weeks before we joined a cruise around the islands. From the pick up from the airport to checking out tomorrow I cannot praise the staff enough. Nothing is too much trouble , we decided to stick to the a la Carte breakfast rather than buffet where there was an assortment of fruit cheese meats then eggs however you liked them, the waitresses are a credit. We stuck to the adults only pool which is regularly attended by the waiters. Yes there is construction but that can’t be helped .... would I recommend. This hotel ... yes ... would I go back .... only if I could face the 20 hour slight lol

Date of stay: September 2019
Trip type: Travelled as a couple
Thank 798SharonB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 September 2019

Needed a room for our last night. Checking in they gave us a room roght under a room where constructions were going on. After mentioning this got a room 2 doors further. The lady behond the desk said in own language there were some possibilities but her colleague told me this was the only option.

Not in the mood for a discussion we took it. When returning in evening found 2 lizzards of approx 25 cm behind the bed. Housekeeping came to clear the room but they found only 2 smaller ones.

Service verry bad, reception tried to give us a smaller room after this but our kids were afraid to sleep.

Had to pay for wifi which only wprked on 1 device. Trying to call the reception to ask about this and they did not pick up after all of this.
Tv bad quality can hardly see the vhannels thru the ‘snow’
Never again!!

Date of stay: September 2019
Trip type: Travelled with family
Thank Abuabu15
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 September 2019 via mobile

Oh 3rd time and the last.
Found a seats on ocean front beautiful as we usually do.Not busy at all .No service after 10 mins we had to go and ask for a menu...still no service had to call a lady over to take our drink order then had to call someone to take our lunch order..could of just walked out no one asked if we'd like more drinks which we absolutely would have but no not even a bill had to get up and ask ...shocking

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank gdmrachel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 August 2019 via mobile

This is the second time we stayed at this resort and here is our feedback. Though to leave it up to the readers to decide.
Pros:
Is the hotel that is between the 'high' end the the beginning the other 'end' which means a great view of the entire Kuta Beach while sitting at the very nice Boardwalk restaurant. Would come back there for burgers.
Beautiful garden setting
An adult pool area
Resorty feel
Some kins of show in most nights
Met some fun people
Cons
Quite busy and with families (could be a pro for some)
Price
Breakfast is good but comparing to other resorts OK
Had a problem with a transfer to the airport nothing resolved weeks after for us.
Doesnt matter is you dress to the nines for the entire week, if for some reason you are in your shorts at 5.30pm (waiting for a shower on this one occasion) you are going be made to feel pretty crap by a waitress.

So the lasting impression is that we were a nuisance and still waiting on a reply as to why the driver who the hotel sent us to organise an airport pick up with, didn't turn up which resulted in missing flight etc etc

It's all about give and take. Though at a cheaper resort down the road (review written) was smoother than ever.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank galvel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 August 2019

If you want a great Kuta location, fabulous staff, great breakfasts and great sized rooms then this is the place for you. The Boardwalk Restaurant is always amazing and the sunsets are spectacular. It is surrounded by a variety of wonderful restaurants. We only spent a week there this time but we will be back. Thank you!

Room tip: Rooms with a garden view are lovely
Date of stay: August 2019
    • Value
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Thank Sharon246
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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