We booked 5 nights in Lanai Deluxe.As our flight was in late night we reach to the hotel about 1 a.m. They ask us for the free upgrade to the Lanai Deluxe Garden in the ground floor.As we did not prefer the ground floor we thought not to take the up-gradation and stay in the room we had booked..bt they repeatedly try to convince us to take the room.We saw the room but did not like.Immediately we went to the reception and asked to change our room for what we have booked.
And just could not imagine the answer from the reception guy that the hotel is fully booked and no Lanai Deluxe room they can provide.Me and my husband both were surprised and shocked. We booked the room almost one and half month earlier with a charge of one night. How can a 4 star hotel with such a good reputation can do that with its guest !!! It was 2 a.m. with a 4year old kid we had no other option bt to stay in the room they gave us with a complementary set dinner..
Nxt day morning they shifted us to our room..view only corner horizontal..most of the view blocked by the building..Our room ac also had to repair on 2nd and 4th day as it was not working.
I hope the hotel would not repeat the same incident with any other guest.
- Official Description (provided by the hotel):
- KUTA SEAVIEW Boutique Resort & Spa Bali is strategically located on beach front of the long golden sand of Kuta beach, well known for its surfing and for its magnificent sunsets, provides everlasting bliss for those craving for the perfect holiday under the sun. The resort is set amongst tropical gardens with 91 comfortable guest rooms of your choice from deluxe room as the lowest room category to new Royal Ocean Suite the highest ones which located on 4th floor ( opens 2018 ) , beautiful traditional Balinese cottages are also available situated on the ground floor with very high in demand , all rooms and cottages are furnished in contemporary Balinese architecture and equipped with international standard room facilities. ... more less
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- Also Known As:
- Kuta Seaview Boutique Hotel Kuta
- Kuta Seaview Boutique Resort And Spa
- Kuta Seaview Boutique Resort & Spa Bali