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All reviews between poppies rosso vivo deluxe garden opposite the beach no elevator free upgrade third floor pool area recommend this resort beachwalk mall welcome drink busy street fantastic location restaurant staff dvd player the hustle and bustle night life
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Reviewed 22 October 2018 via mobile

We stayed here during our short holiday in Bali. Its location is one of its strongest point, as it is located right across kuta beach. The road in front is it is quite crowded, but since we got a room quite far inside we don't hear the street noise at all. Furthermore, the outdoor ambience is very green & beautiful. We were told that we were upgraded to a VIP room because the standard room which we reserved were full. The room is clean & well furbished. It even has a kitchenette inside. The 1st night of our stay, the aircon was leaking but it fixed quickly. The only drawback was the bathroom smells a bit. We already told the cleaning service, but it seemed like not much that they can do to fix it. But considering all in all, we enjoyed our stay here.

Date of stay: October 2018
Trip type: Travelled with family
Thank ellenpss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2018

shocked by its customer service! stayed 5 days. we were suppose to check out on Monday. in Sunday morning at 8 am we gave some cloths to the laundry with the expectation to get it back by 5 pm as mentioned in the laundry slip. when enquired at 8pm that night, cloths were not washed till then!! the reception replied, sorry the laundry is closed on sunday and since you are checking out tomorrow, we did not send your cloths to the laundry! and the dirty & wet cloths (from rafting tour) were sent back to our room at 8 pm (after 12 hours!)
i was totally surprised to see
1. that they gave me this information after 12 hrs and once being enquired!
2. if laundry is closed on sundays, why the laundry slip says "open 7 days weekly"
3. if they were unable to wash, why did they receive the laundry?
later i took the issue to the manager, & our cloths were washed before departure!

the towels and linens used in the hotel is not in white color anymore due over use!

the beach outside the resort is good. but at times i have seen guests being taunted and disturbed by locals who are selling drinks next to the gate towards the beach in front of the resort! the resort basically have no control over it!

for airport pick and drop, the resort charges 300,000 rp, which could have been complimentary otherwise. where as if you take a grab, you will be paying 40,000 rp only!

good point, location is good. if they can improve customer service, it can be a good resort to stay!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Lubab S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wirasa w, General Manager at Kuta Seaview Boutique Resort & Spa, responded to this reviewResponded 20 October 2018

Dear lubab S,
Very warm greetings from all of us at Kuta Seaview Boutique Resort - Bali
We thank you for giving us the opportunity to be part of your holiday , and very much appreciated that you had shared your experience while having stayed in our resort and giving us some value feed backs in the area that are needed to be improved - laundry service delivery and the quality of our towels - your and therefore giving us the opportunity to improve. Thank You !
lubab S ,We would like to take an apology for any of lack and miss of the information given by our team member that causing inconvenience to you and some actions for sure have been taken to improve the level of services especially in the area of
House Keeping Departments in order to avoid the same thing happen again in the future .
along with this email we would like to inform that our laundry service is now back to normal daily serving our guest in house since we had technical issue for couple of days , on the other side we are in the progress of purchasing new towels this week to support the operation .
We hope you will give us another chance to welcome you in the near future

Best Regards,

wayan wirasa
resident manager
rm@kutaseaviewhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2018

Well this is 10 times at this resort and we will now be planning number 11. The room was clean and well maintained. Each day the room cleaning staff would make a "cute" towel animal for me, and left flowers adorning their work. Without exception every staff member greeted us as we walked around the grounds. The people are the greatest asset of the resort as they are genuine and hard working. Breakfast was at times a bit disappointing as it was repetitive and 1/2of the buffet is aimed at the Asian taste, but still mostly enjoyable and fresh.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2018

Last time I visited this resort with my Son and Mother. This time I came back with my Husband. Located across from Kuta beach, the hotel has a wonderful atmosphere, beautiful food, friendly staff, lovely spa and our room was divine at the rear of the facility so that you don't hear the road noise. Once again, our stay was wonderful.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank LeeS952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2018 via mobile

Thanks to all the staff there...for making our stay wonderful for 8 days. The room mmt reserved for us was a family room ... second floor far right. The room was quite big, but was far from the resto and pool. Since my wife had a knee problem...we requested ..to change the room. They immediately accepted our request and shifted us to a cottage. Thanks very much. Every thing about this hotel is mesmerising. Also it's bang on the road connecting the beach.

Date of stay: October 2018
Trip type: Travelled with family
Thank beautifulmind76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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