We stayed at lavender villa from the 31st of dec to the 3rd of jan.
We were collected from the airport by a lovely driver at 9am and taken to our hotel. When we arrived, the lady behind reception didn't even acknowledge us. Finally she greeted us in a snotty manner and advised us that they had no early checkin details (I'd sent two emails two weeks prior without any acknowledgement). We were told we would have to pay $30usd to checkin early. We agreed and waited 25minutes for them to make it up for us.
We were then driven through the grounds in a golf cart to our villa at the back of the property by another lovely driver.
The villa was gorgeous, nothing like why we expected from the exterior of the premises or along the drive to the villa. Full size swimming pool, pavilion, the aesthetics of the villa and the way it was decorated was lovely. Spa bath in separate huge bathroom was a welcomed addition. The photos online didn't do the villa justice at all.
The first issue we encountered was the wifi- and it was ongoing through the length of our stay. After we complained about it 3 or so times, we were rudely hung up on and 20 minutes later, a tech guy arrived at our villa to investigate. We left the villa and when we returned it had been rectified (however continued to crash for 4 days).
I could continue to ramble on and on about our further bad experiences, so I will jut break them down in point form.
- the mosquitoes are abundant and brutal. We ate at the garden restaurant one morning for breakfast and silly me didn't put bushmans on. 15minutes later and I counted 12 bites.
- the shower water smells like raw sewerage. Disgusting. No other water supply had a smell.
- the pool pump broke on the second morning and the pool overflowed (this was fixed later in the afternoon but broke again on the third day)
- no DVD as stated. Called reception to advise them this and the sent one over.
- the toilet would only flush when it wanted to..
- 2 x 2hr massages were included in our package. The layout to get to the massage rooms was very unusual. The massages were nice but too strong. Ok nonetheless.
- the location of the hotel is terrible. It is directly on the bypass and is very difficult to cross. Not to mention impossible to get a cab. We did find an easy way to get into central kuta. About a 15/20minute walk but you need to walk down an alleyway and along the river and cross two busy roads. Nevertheless, better than the two hours it took us walking along the bypass.
- food was average at best.
- the male stuff were lovely. All very happy and chatty. They made us feel welcome.
- the female staff on the other hand.... This is the biggest issue I had. Snotty, snobby, did not give us the time of day. Horrible, all of them. And I mean it. Not one of them made the effort to speak to us with a little bit of respect. Side stares and laughing, absolutely no phone manner whatsoever. One day there were three of them behind the reception desk laughing amongst themselves while my partner and I were standing there for at least five minutes before I spoke up.
By far the rudest group of girls that I have ever encountered at a hotel in bali.
- plenty more things to dig at but that'll do for now.
In all, as nice as the villa was, we were very, very happy to leave. An will never go back.
- Official Description (provided by the hotel):
- Lavender Villa & Spa has undergone an amazing transformation. Lavender Villa and Spa has been renovated. Now, Lavender Villa and Spa offer 21 units luxurious one bedroom pool villa and comfortable 8 suite cottage rooms with a nice blend of Balinese decoration and modern facilities. In 2014, all of the hotel rooms have been changed to be luxurious spa resort. Lavender Villa and Spa is very conveniently located and set on an immense 1,5 hectares of land and offers quick and easy access to Kuta as well as everywhere else in Bali. LOCATION * 3 km away from the famous Kuta Beach, shopping arcades, art shops, stylish boutiques and nightspots in Kuta area. * Mall Bali Galeria is just 6 minutes from this villa. * The Kuta traditional market is just only 5 minutes away from the villa. * The Ngurah Rai International airport is just 10 minutes away from the villa. ONE BEDROOM POOL VILLA * Lavender One Bedroom Pool Villa consists of 21 stunning units, each featuring a private pool villa, Jacuzzi and pavilion. * Each Villa is created with a harmonious blend of traditional Balinese architecture with modern facilities and amenities. * Service - oriented and friendly staff will pamper and tantalize guests with professional, personalized service in a comfortable & relaxing ambiance, where one can experience a piece of heaven. SUITE COTTAGE ROOM * 8 suite cottage rooms offer a wider space. * The guests can receive maximum degree of warm and friendly service. * Designed by wooden furniture and decorations, complete with all modern amenities and spacious bathroom with separate bath tub also jacuzzi for your extra comfort. LAVENDER SPA A sanctuary of tranquility, Lavender Spa offers a vast array of sensuous treatments from luxurious facials, natural body scrubs to manicures and pedicures, and other great selections of Spa package menu. All in all, Lavender Spa provides excellent treatments by well - trained staff using quality products. The traditional relaxing massage rejuvenated your body, mind & spirit using pure blended essential oils, which will enrich your skin and give you physical relief a clear mind and induce relaxation. RESTAURANTS * The Orchid Restaurant is available for your dining pleasure. The restaurant with its cozy ambience faces a waterfall swimming pool and serves temping dishes from East and West with warm and friendly service. * Outdoor Alang Alang Garden Restaurant with a capacity of 150 persons is a wonderful place for your gathering or rendezvous. ... more less
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- Also Known As:
- Lavender Luxury Villas And Spa Resort
- Lavender Luxury Villas Hotel Kuta
- Lavender Villa & Spa Bali/Kuta