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“Very Good Hotel”

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Aston Kuta Hotel & Residence
Ranked #29 of 253 Hotels in Kuta
Certificate of Excellence
Reviewed 1 December 2010

Conveniently located 10-15mins away from the airport, Aston Kuta Hotel & Residence is not gonna disappoint you. We booked for the Family Room for triple sharing at a reasonable price of USD$342 with two-way Airport transfer and Breakfast. Buffet breakfast spread is good, with waffle machine and a selection of local food and pastries. The staffs at the restaurant is very polite and attentive to guest's needs. Room and balcony is spacious, with a good central view of the pool which is at 1.4m, good for chilling out regardless day or night, but can be noisy at times and could be heard from the room. There is free WI-FI at hotel lobby and pool side as stated in hotel website. But there is also connection if you sit in the balcony of your room. TV offers a wide selections of channels i.e Nat Geo, Star Movie, MTV etc. A separate standing shower in the bathroom would be good as now the shower is together with the bath.

The main Kuta shopping area, if you do not mind walking about 45mins, could be reached. Otherwise, a taxi ride on the meter cost about Rupiah 15k. There are a few convenient store located outside the hotel, with one (Circle K) that runs 24hours. Beach is within walking distance, but a really quiet beach. Taxi to Kuta Beach range between 15 to 18k, where there is Hard Rock Cafe too.

We did enjoy our time here and would return when we go to Bali again.

  • Stayed: November 2010, travelled with friends
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3  Thank xxxMs-Chan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded 11 May 2011

Dear Ms-Chan,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, the staff, and the service from Aston Kuta Hotel & Residence in TripAdvisor.com. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.
We have taken note of your comments and we will review with the team and make necessary changes wherever possible.

We hope you will come to Bali and stay with us again soon.

Sincerely,

Aris Syamsul
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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670 - 676 of 974 reviews

Reviewed 29 November 2010

We stayed at Aston for 4 days and overall was an enjoyable stay. There are definitely pro and cons.

Location: It is slightly away from the main Kuta area. Other reviewers mentioned about the distance walking there so we were slightly comprehensive about this because we have 2 children travelling with us. However, on the very first day we were there, we were told that there was 2 shuttle services from the hotel to Discovery Mall, 1 in the morning, another in the afternoon. We made used of this service whenever we want to go out for shopping and meals. We either walked back or took a horse carriage ride back which the children simply loved. I think the service is not advertise because the times we took it, we are the only ones in the mini van. There is also K-mart just outside the hotel which was really handy cause we bought snacks and drinks from there.

Room: We stayed on the groud floor facing the pool. Our back doors open up to the pool. Con - Terrible 1st night. Kids running & shouting outside our rooms. Late night party goers talking loudly late into the night. I couldn't sleep. Woke up early by the sound of the staff preparing the restuarant for breakfast (one of our room is near the resturant beside the pool). After the 1st night, either the party goers and children had left or we were too tired to hear anything. Pro - Great for lounging at the pool as another of our room was directly infront of it. We spent a lot of time there and going in the room to pick up food & stuff was so easy. We slept very well after the 1st night - comfy bed!

Service: The staffs are very nice and helpful. The security was tight but we didn't feel overwhelm, rather we feel secure that they check everything. The housekeeping staffs are great. Very helpful when we asked for extra shampoo and robes -- always with a smile.

Breakfast: We really like the egg station... which was always very busy -- understandable since the rest of the breakfast was not very nice. Yes, they do change their menu, but seriously we don't enjoy it beside the eggs.

  • Stayed: November 2010, travelled with family
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2  Thank appletree1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded 11 May 2011

Dear Appletree1,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, the staff, and the service from Aston Kuta Hotel & Residence in TripAdvisor.com. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.
We have taken note of your comments and we will review with the team and make necessary changes wherever possible.

We hope you will come to Bali and stay with us again soon.

Sincerely,

Aris Syamsul
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2010

Super value for money! The hotel presents itself as a good 4-star hotel. The lobby is a little small but makes up for this in every other aspect.

The pool is gorgeous - especially at night when it lights up! The swim up bar is pretty amazing too. The rooms are spacious and very clean. You may want to request for a room away from the pool as it tends to get very noisy early in the mornings with the kids.

Breakfast is fresh and with a great variety which is changed daily. The spa in the hotel - Spassion is excellent! Try the chocolate massge for absolute indulgence and is value for money too.

The hotel is not in the centre of Kuta so driving/cabbing is necessary. There is a beach a short 5 minute walk from the hotel but not the most cleanest. Hotel is near WaterBom, a great water theme park! Very well mantained and you feel like you are transported out of Indonesia given the level of cleanliness and how well the water park is run. A must-see!

  • Stayed: September 2010, travelled with family
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2  Thank RMS83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded 11 May 2011

Dear RMS83,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, the staff, and the service from Aston Kuta Hotel & Residence in TripAdvisor.com. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.
We have taken note of your comments and we will review with the team and make necessary changes wherever possible.

We hope you will come to Bali and stay with us again soon.

Sincerely,

Aris Syamsul
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2010

We travelled to Bali in a group of 12 adults and 2 children and had a really pleasant stay at Aston Kuta. When I initially went to book the hotel I asked for a discount of some sort because of the size of the group, so they upgraded us to deluxe rooms for the price of the superior rooms. Pretty sweet deal considering how amazing the deluxe rooms were! We had a balcony and a little kitchenette and lounge/tv room.
The service was impeccable; the staff would always greet us with a smile and were ready to help out whenever. Dinner and cocktails were reasonably well priced, as was room service.
One of the biggest hits for us was probably the swim up bar. Spent plenty of time in there, which was great. The kids also loved the kiddies pool, and when the kids weren’t in the pool they were being entertained at “Kids Club”. Over all a truly amazing stay at Aston Kuta.
Can’t wait to come back!!

  • Stayed: November 2010
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2  Thank Alyssaaa88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded 11 May 2011

Dear Alyssaaa88,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, the staff, and the service from Aston Kuta Hotel & Residence in TripAdvisor.com. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.

We hope you will come to Bali and stay with us again soon.

Sincerely,

Aris Syamsul
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2010

The Aston is a beautiful Hotel , with very friendly and efficient staff . Our Hotel Suite was very nice and very well appointed . Security was tops , but not intrusive .
The breakfast was a highlight every morning , the choice of food was overwelming.
The new walkpath along the beach makes it very pleasant to walk to the shopping centre , along the beach , with a nice breeze and no cars , it was very nice.

  • Stayed: October 2010, travelled as a couple
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2  Thank carlaandted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded 11 May 2011

Dear Carlaandted,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, the staff, and the service from Aston Kuta Hotel & Residence in TripAdvisor.com. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.

We hope you will come to Bali and stay with us again soon.

Sincerely,

Aris Syamsul
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2010

Not impressed. Stayed there in october 2010. Breakfast had little variety. Bit rundown. No balcony. Only 6 deckchairs for the whole of the hotel. Told me would get another 5 in 6 months time. Never got to sit by pool.
Pictures make it look nice. But when arrived felt let down when saw in real life.
Not rocommended.

Stayed: October 2010, travelled with friends
1  Thank steve6414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded 11 May 2011

Dear Steve6414,

Thank you for your recent stay and we the review about Aston Kuta Hotel & Residence in TripAdvisor.com. I deeply empathize with the unpleasant experience during your stay.

Rest assured that we take your review very seriously and we have taken immediate actions to address this issue with related sections to rectify the issue and to prevent this from happening again.

If in the future you have a plan to come to Bali again, please choose Aston Kuta Hotel & Residence to accommodate your stay and let me know on your visit so I can personally ensuring that your experience will be very much improved from the last time.

Thank you for your attention.

Sincerely,

Aris Syamsul
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2010

Very nice, clean room, plenty of room. warm, friendly, and helpful staff. Free 24-7 internet access in the computer room. No need to bring your laptop. Big portion and delicious food in the hotel restaurant with a reasonable price. Very nice swimming pool with different lights changing colors. The only thing I could think of is its location. It is about 15-20 min walk to the shopping center. Other than that, I really have no complaints. The hotel also provided a free, delicious birthday cake, which is very warm hearted. Overall, I would recommend to anyone who wants to visit Kuta, Bali.

  • Stayed: June 2010, travelled as a couple
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2  Thank countymd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded 11 May 2011

Dear Countymd,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, the staff, and the service from Aston Kuta Hotel & Residence in TripAdvisor.com. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.

We hope you will come to Bali and stay with us again soon.

Sincerely,

Aris Syamsul
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aston Kuta Hotel & Residence

Address: Jl. Wana Segara No. 2-5, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Business Hotel in Kuta
#18 Luxury Hotel in Kuta
#19 Spa Hotel in Kuta
#21 Family Hotel in Kuta
#25 Romantic Hotel in Kuta
Price Range: £42 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Aston Kuta Hotel & Residence 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Amidst a tropical setting of the Island of God, nestled in a quaint area of Kuta and only a strol away from the famous Kuta Beach, Aston Kuta Hotel & Residence offers a stylish and comfortable atmosphere for discerning travelers. Strategicaly situated only within 10-minute drive from I Gusti Ngurah Rai International Airport, this property delivers a broad–gauge establishment. Being con-veniently settled nearby shopping mals,the biggest waterpark in Southeast Asia and surrounded by lavish gourmet galore, Aston Kuta Hotel &Residence is the ideal and ultimate home for holiday-makers. Those who travel solo, with friends or family, as wel as honeymooners will find this property voguish and comfy. ... more   less 
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Also Known As:
Aston Kuta Hotel And Residence
Aston Kuta Hotel & Residence Bali

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