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“Average hotel although would stay again short stay.”

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Bali Kuta Resort & Convention Center
Ranked #214 of 251 Hotels in Kuta
darwin
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Average hotel although would stay again short stay.”
Reviewed 23 April 2012

My Girlfriend and I stayed here for 5nights in Sep 2011. It's not too bad of a hotel for the price. Although its a far walking distance to the beach and Legian rd, Day time try turning left when leaving the Hotel and the 1st Left into the alleyway. Follow all the way round this will take you quicker to the action instead of walking all way around. This hotel is located quite a walking distance from action and its very dark when walking home late from a night out.
We stayed in a junior suite looking over the pool on the 3rd Floor, which was quite Spacious and clean.The kitchen had no cutlery or plates at all. The Room Service was Great all ours of the day. The Pool was great to sunbake by, but the Pool could do with a big of cleaning. You can see mould stains on the bottom of the pool. The Pool Bar was great spent a lot of time here. The worst thing about this hotel and the biggest disapointment was our Bathroom. Everytime you had a shower the water would not drain therefore the whole bathroom would fill up with the shower water and we would have to use towels to clean it up and stop the water from coming into the bedroom. We advised reception twice and they sent a guy up to clean it up although we had cleaned most of it up as we were scared we were going o hurt ourselves my slipping. I booked hotel online and asked for hotel transfers but on arrival there was no one to pick us up. I phoned hotel whom weren't real helpful so we go a taxi instead. I wasn't a fan of the breakfast no western food at all mainly fried food not something I like first thing in the morning. The Spa is a must try!! Very enjoying.

Room Tip: Pool View Room - Ground floor better value for money than junior Room
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jostar13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliKutaResortBKR, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this review, 28 April 2012
Dear Jostar13,

Thank you for your kind review on trip Advisor for Bali Kuta Resort by Swiss-Belhotel International.
We aim to continually improve our guest services and facilities and we apologise for the inconveniences you experienced during your stay with us. The hotel has an ongoing project for the third floor where we are overhauling the bathroom drainage system room by room. Although crockery and cutlery in the room are provided on request, we have taken your comment under advisement and will be discussing this with hotel management. We will also review the breakfast menu, and we will contact the OTA company through which your room was booked as we didn’t receive a request for the hotel transfer.
We sincerely hope that you will stay with us again on your next trip to Bali.

Regards,

Tedy
Front Office Manager
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222 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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English first
Singapore, Singapore
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 April 2012

Although we stayed at this hotel for night, we found the hotel to be clean, pleasant and welcoming. We stayed in the junior suite which was extremely comfortable. As per other reviews, the location is not too central requiring a taxi ride or ojek to get into the central areas of kuta. For the adventurous, walking is possible but its pretty far (20 mins) to central areas of kuta. Additionally, technically I would not say that this is a "resort" as it does not have the feel of one.

Room Tip: As the hotel surrounds the pool, try the higher floors or ones not facing the pool, noise from the p...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ACjourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliKutaResortBKR, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this review, 24 April 2012
Dear AC Journeys,

Thank you for your review on TripAdvisor for Bali Kuta Resort by Swiss-Belhotel International.
We are delighted to hear that you had pleasant time during your stay with us. We would like to inform you that for guests' convenience we have a shuttle to Kuta Beach 3 times daily. We hope that you will stay with us again on your next visit to Bali.

Regards,

Tedy
Front Office Manager
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Sydney
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 April 2012 via mobile

We stayed here for 5 nights from the 5th of April. We are regular travellers who stay in mid range hotels. We had made our booking here about 4 months earlier but when we arrived we were told that our Deluxe pool view room was not available and they would upgrade us, this was fine with us. We were taken to a room on the 6th floor in the building facing the reception area, I can't remember the room number but it was the last room on the right hand side. The room did not have a pool view it was looking out over roof tops. Next to the room was another room that had air conditioning units in it that blew hot air into the corridor, the first day was not so bad but it got worse as the days went on. In the afternoon it would get so hot that it had to be at least 55 degrees Celsius out side our door which was affecting the air conditioning in our room. The shower in the room would flood that bad that the water would run out the shower and all over the floor in the bathroom. It would run straight towards the door and we were using towells to stop it going into the bedroom area. We bought this to the attention of the staff but they could not fix the problem. By day two we started to get a sewage smell in our room. We bought this to their attention but they they could not fix the problem. We asked about changing rooms but we were told that the hotel was full, which I didn't totally believe. The breakfast was fine but they allow people to smoke during breakfast some mornings you would have 10 people smoking in the room which was disgusting. I am not against people smoking but to have people's second hand smoke blowing into your face while you are eating breakfast is not very nice. The photos they display on their website are misleading, our room certainly did not look like the photos and we had family staying in other rooms and their rooms were not like the the photos displayed. I think the Swiss bell hotel group should remove the photos from their site and put up current ones. Overall I think this hotel is not worth the money, I think you could get a lot better value elsewhere. I look forward to the reply from the management.

Stayed April 2012
Helpful?
1 Thank Sydneycan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliKutaResortBKR, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this review, 24 April 2012
Dear Sydneycan,

Thank you for your review on Trip Advisor for Bali Kuta Resort by Swiss-Belhotel International.
We apologise for the inconveniences you experienced during your stay with us. We were thought that you and your family would be more comfortable with the bigger room of a junior suite. The weather itself was unusually hot during the time of your stay, which could account for the high temperature in the corridor. We are carrying out maintenance to fix the blockage in the bathroom shower outlets and stop the unpleasant smell. We have also made arrangements for smoking and non-smoking areas during breakfast.
We sincerely hope that you will stay here again on your next trip to Bali.

Regards,

Tedy
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 April 2012

Comfortable stay in the junior suite - loved having the king size bed all for myself!!
Location wasnt the best (due to the Bali one way street systems)

I always use bluebird cabs (no fuss & arguments over payments) but being off the main road not many cans came by)

The drains started to smell on the last night. Noticed I dirtied the bed covers with food and when room was made up that day the sheets wherent replaced thought that was a bit ordinary for a hotel.

Breakfast is chaos, not much room for guests - although good view ! Pick your time or expect to be turned away or wait until a table is free. Since there is free wifi now people hang around after breakfast on laptops & iPads.

Suggest they move to somewhere they can accommodate more people?!

Won't stay there again due to location but comfortable beds & clean rooms. lovely staff.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danistyles85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliKutaResortBKR, Manager at Bali Kuta Resort & Convention Center, responded to this review, 11 April 2012
Dear Danistyles85,

Thank you for your kind review on TripAdvisor for Bali Kuta Resort by Swiss-Belhotel.
We are delighted to know that you enjoyed a comfortable stay with us. We would like to inform you that we do provide a free shuttle to Kuta 3 times a day. Also, we will discuss with the management about the sheet changing system, which inconvenienced you during your stay. We do hope that you would stay here again on your next visit to Bali.

Regards,

Tedy
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gyeongju, South Korea
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 April 2012

Stayed here for one night before we headed off the island...and we weren't that impressed. I felt like they TRY to make you feel like it's a "nice" resort, but it's all cheap. We had Ants and bugs in our bathroom..we paid extra for a better room, which then to us looked like a normal room. It was further away from the beach than other hotels of the same price that were closer. They put us in a room that was also next to the road, which was noisy. I would say look elsewhere and you can find a better deal.

Room Tip: Ask for one away from the road.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliKutaResortBKR, Manager at Bali Kuta Resort & Convention Center, responded to this review, 11 April 2012
Dear Eric B,

Thank you very much for your review on TripAdvisor for Bali Kuta Resort by Swiss-Belhotel. We apologise for the inconvenience you had during your stay. We will take up the matter of insects in the bathroom with our pest control contractor to arrange for treatment. We hope that you would stay here again on your next visit to Bali.

Regards,

Tedy
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuta hotels

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 March 2012

We were here for our honeymoon in Mar 2012... n booked a deluxe pool view room thinking deluxe meant a little bigger room ..
Check in was smooth... However we were dissappointed with the size of the room as it really was tiny. Would hve preferred a bigger room n smaller balcony .. It really was not like in the photos. Kinda felt upset that the room was so small :(
Nyway The room was decorated with
flowers for our honeymoon n we were given a nice little honeymoon cake..
The best thing in this hotel is the spa , though a lil ex ( u can get cheaper massages on kuta streets) it was a wonderful treat. We took the romantic package n it was just lovely.
There was pretty much nothing else to do at the hotel , we did not swim as it was raining, we did play the free game of Pool while enjoying our welcome drink.
Kuta streets are in walking distance..thank goodness for that otherwise we wud hve been bored here.
The buffet breakfast was such a dissappointment with mostly fried food, salads n porridge. There was however an egg station whr they would make u fresh omlettes n soft boiled eggs... (really prefer Harris Resort Batamz buffet)
So there u have it
Small but clean rooms, average buffet spread..plus point walking distance from kuta streets...Fast service n friendly staff
Ps: they change sheets on a daily basis

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thasha1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliKutaResortBKR, Manager at Bali Kuta Resort & Convention Center, responded to this review, 4 April 2012
Dear Thasha1005,

Thank you for your kind review on TripAdvisor for Bali Kuta Resort.
Congratulations on your wedding, we wish you a long and happy life together. We appreciate your enjoying your honeymoon with us. We would like to inform you that our breakfast menu will be reviewed and the same will be done with our Internet photos. We sincerely hope that you would stay here again on your next trip to Bali and look forward to welcoming you.

Regards,

Tedy
Front Office Manager
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Perth, Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 February 2012

We looked online at this hotel and the great photos and thought "NICE". But ! We arrived at nite and were given the worst room in the place. Right next door to the stairs and elevators and breakfast. How much sleep did we get. "ZERO". So complain and shifted to another room which was much much better. The hotel is pretty much booked out so if you come in late the worst rooms is what you get.Having said that the staff are fantastic and they go out of there way to help. Although there is one particular chap at the front counter who throws all the good service from everyone else out the door when you have to deal with him. People skills of which he has none. To the pool bar guys if I had a hotel I would steal you. Breakfast is OK but always cold.
The rooms are clean and the waters hot. It is a bit far out of Kuta but we didnt mind the walk. Be carefull of the photos on the internet as they dont mach what we booked. But hay for the price it is very good.

Room Tip: Dont accept rooms 1 or 2 on every floor
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank warpak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliKutaResortBKR, Manager at Bali Kuta Resort & Convention Center, responded to this review, 5 March 2012
Dear warpak,

Thank you for your kind review on trip advisor for Bali Kuta Resort.
We sincerely apologize for the inconvenience that you experienced during your stay with us. We have brought the matter of our Internet photographs to the attention of the management and we will review those photographs. We also be carrying out more staff training in order to ensure that we provide the best service for all our guests.
We hope that you would stay here again on your next visit to Bali.

Regards,

Tedy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bali Kuta Resort & Convention Center

Property: Bali Kuta Resort & Convention Center
Address: Jl. Majapahit No. 18, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Luxury Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bali Kuta Resort & Convention Center 4*
Number of rooms: 250
Official Description (provided by the hotel):
Bali Kuta Resort by Swiss-Belhotel is conveniently located in the heart of Kuta area, 15 minutes away from the Ngurah Rai International Airport and five minutes to Kuta beach. Our central location allows easy access to entertainment venues, tourist attractions, exclusive shopping and sightseeing in the Kuta, Legian, Seminyak and Nusa Dua regions.We boast more than 250 rooms, featuring amenities you would expect of a four-star hotel. Choose from superior, deluxe or junior suites tastefully furnished in a blend of classical and contemporary motifs. ... more   less 
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Also Known As:
Bali Kuta Hotel Kuta
Bali Kuta Resort And Convention Center
Bali Kuta Resort & Convention Center

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