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Reviews (240)
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Reviewed 28 May 2013

Unfortunately, I cannot say it was a pleasurable experience.

Location is the first problem, because of the one way street system, it is very hard to actually get to the place without an unwanted tour of Kuta. Fortunately, much easier to leave.

We didn't take a swim, because the pool looked a cloudy green color. Room staff did not leave any toilet paper in the room, (plus a few other items not replaced) there was no room service menu (had to ask 3 times before one finally arrived.

I was also disappointed with the breakfasts. This is the first time I have ever stayed in a Hotel where there was no bacon on the menu. While it may have been catering to guests that cannot eat pig, it is advertised as an International resort, and therefore should cater for international guests. The substituted "beef Bacon" was inedible.

And what really spoiled our break, was a group of young people (close by our room) who had BB gun battles whenever they were at the hotel. On one morning, there was a pack of them making far too much noise at the pool end. We asked reception twice to quieten them, but they continued with their shouting and BB gun fights till until around 4 am. While we understand the difficulty, we feel that hotels have an obligation to control rowdy guests.

We would have liked a massage/ spa service. We asked at reception where the spa was, ventured off to find it, only to find a very uninterested staff member who said the Spa was closed.

Despite 2 emails to the Hotel, there has been no response

  • Stayed: January 2013, travelled as a couple
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12  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nelli_78, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 3 May 2014

Dear Mr. David W,

Thank you for your review of Bali Kuta Resort. We apologize that you did not got very nice experience as you expected. While we will always do our best for our guests, I can inform you that our hotel manager had some significant changes as part of our continuous improvement program – so this kind of mistake is a thing of the past. Please contact me (asfom@bali-kutaresort.com) so that we can try to make up for this shortfall when you happen to be in Bali in the near future.

We look forward to hearing back from you and hopefully welcoming you back in the near future.

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Reviewed 15 May 2013

If you are on a tight budget stay. From the moment we arrived I knew not us, dark foyer . Rooms soooo small , bathroom out of ten 2 . Lighting poor. Bed if you want to sleep on concrete . Pillows like rocks . We were booked in for 8 nights . Stayed 1 , then went and booked into sun island . Lost money . Lesson well learnt GET WHAT YOU PAY FOR.... Staff were beautiful .

  • Stayed: May 2013
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10  Thank rozhutcho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nelli_78, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 3 May 2014

Dear Valued Guest,

We apologize that you did not got your expectation while stay with us.
We are glad to got very good feedback for us to improve our service, staff would be happy to looking after you for your next stay with us.

Please do not hesitate to contact us asfom@bali-kutaresort.com for next your journey

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Reviewed 6 May 2013

This hotel was nice and the staff very friendly but did not get a good night sleep the whole 7 nights we stayed.
There was chanting every night and a rooster every morning without fail, after requesting to move rooms the staff were very helpful but the rooms still backed on the same side where the rooster and chanting was, so there was no point in moving.
The hotel is walking distance to everything but would be ideal for people wanting to stay out of the hustle and bustle.

Room Tip: Do not stay here if you want to sleep.
  • Stayed: October 2012, travelled as a couple
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9  Thank Lauren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nelli_78, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 3 May 2014

Dear Ms. Lauren R,

I would like to thank you to review of Bali Kuta Resort.
We are apologize that you did not got good sleep while your holiday.

Hoping you will come back again and we will do our best to make your holiday enjoyable. Please contact me (asfom@bali-kutaresort.com)

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Reviewed 14 April 2013

the hotel is quite nice. The rooms are clean and comfortable. The breakfast buffet is very extensive. Only drawback is the location. It is in walking distance from teh beach but you have to pass very busy roads but he, that's Kuta for you.

  • Stayed: July 2012, travelled with family
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7  Thank Het69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliKutaResortBKR, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 20 April 2013

Dear het69,

Thank you for your kind review on TripAdvisor for Bali Kuta Resort by Swiss-Belhotel.
We are delighted to hear that you had a great time during your stay with us. We hope that we could have the pleasure of welcoming you again in the near future.

Best Regards,


Abraham Runtu
Front Office Manager

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Reviewed 4 April 2013

We stayed in this hotel for one week last year. The rooms were cozy, were being cleaned everyday. The personnel was helpful, answered all the questions we needed, gave directions, fixed the leaking AC right after we complained, offered breakfast boxes when we were not able to have breakfast due to the early check out.
The breakfast is OK, quite specific though. There is a nice pizza place a few steps from the hotel, they offer free delivery to that hotel.
The only downside of the hotel, for my opinion, is location. It's far away from the beach and there's no proper path for pedestrians in Kuta, you have to be very careful because the traffic is really heavy. There's an opportunity to get to the beach by transfer but it takes you to the Hard rock cafe spot where the sea is dirty and full of trash. You have to walk all the way to the left where the sea is less dirty.
Also there was an incident on the day we checked out. We were leaving early in the morning (around 4 am), and in the evening before that a girl at the front desk offered us a transfer to the airport. In the morning when we came downstairs with our luggage to pick up our breakfast boxes there was another person at the front desk who had no idea about our arranged transfer. He said they never offer transfers to the airport. We were shocked and waited for half an hour for the trasfer even though it was parked in the parking lot in front of the hotel with the driver inside the car. We had to run in the airport not to miss the flight.
All in all, it is a nice hotel but I'd recommend to stay closer to the beach.

  • Stayed: May 2012, travelled as a couple
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2  Thank d_polina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliKutaResortBKR, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 11 April 2013

Dear d_polina,

Thank you for your kind review on TripAdvisor for Bali Kuta Resort by Swiss-Belhotel.
We are delighted to hear that you had a great time during your stay with us and we apologise for the misunderstanding regarding your airport transfer. We hope that we could have the pleasure of welcoming you again in the near future.


Best Regards,


Abraham Runtu
Front Office Manager

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