We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (243)
Filter reviews
243 results
Traveller rating
29
60
72
39
43
Traveller type
Time of year
LanguageAll languages
More languages
29
60
72
39
43
Show reviews that mention
All reviews large swimming pool legian street staff at reception sun loungers coz
Filter
Updating list...
82 - 87 of 243 reviews
Reviewed 29 June 2013

After booking our stay here I read reviews,,was a little off putting,,,I am her right now writing this review,,I have a ground floor Jrn suite,,perfect room,,nice and clean,,bedroom and separate lounge area with kitchenette and table,,beds are firm,,nice linen and pillows,,staff are wonderful,breakfast is the usuall Buffett,,pool has a few broken tiles but does not effect swimming in anyway,,boards around the pool can be noisy if children running around,,we been walking to beach and main shopping each day, around 10 mins,,then get a taxi home,,if you are on the correct side of the road you avoid the one way streets and the un wanted trip around Kota, cost you 50 cents,,they is a big supermarket close by if you need any thing,,

Room Tip: Room 129,, Jrn suite,,right in front of pool,,kids pool, and kids play room
  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nelli_78, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 3 May 2014

Dear Ms. Kim L,

We are happy to hearing that you have a wonderful service from all staff in here.
Hoping that you will stay with us again when you come for holiday to Bali again

For further request please contact me asfom@bali-kutaresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

Unfortunately, I cannot say it was a pleasurable experience.

Location is the first problem, because of the one way street system, it is very hard to actually get to the place without an unwanted tour of Kuta. Fortunately, much easier to leave.

We didn't take a swim, because the pool looked a cloudy green color. Room staff did not leave any toilet paper in the room, (plus a few other items not replaced) there was no room service menu (had to ask 3 times before one finally arrived.

I was also disappointed with the breakfasts. This is the first time I have ever stayed in a Hotel where there was no bacon on the menu. While it may have been catering to guests that cannot eat pig, it is advertised as an International resort, and therefore should cater for international guests. The substituted "beef Bacon" was inedible.

And what really spoiled our break, was a group of young people (close by our room) who had BB gun battles whenever they were at the hotel. On one morning, there was a pack of them making far too much noise at the pool end. We asked reception twice to quieten them, but they continued with their shouting and BB gun fights till until around 4 am. While we understand the difficulty, we feel that hotels have an obligation to control rowdy guests.

We would have liked a massage/ spa service. We asked at reception where the spa was, ventured off to find it, only to find a very uninterested staff member who said the Spa was closed.

Despite 2 emails to the Hotel, there has been no response

  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
12  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nelli_78, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 3 May 2014

Dear Mr. David W,

Thank you for your review of Bali Kuta Resort. We apologize that you did not got very nice experience as you expected. While we will always do our best for our guests, I can inform you that our hotel manager had some significant changes as part of our continuous improvement program – so this kind of mistake is a thing of the past. Please contact me (asfom@bali-kutaresort.com) so that we can try to make up for this shortfall when you happen to be in Bali in the near future.

We look forward to hearing back from you and hopefully welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2013

If you are on a tight budget stay. From the moment we arrived I knew not us, dark foyer . Rooms soooo small , bathroom out of ten 2 . Lighting poor. Bed if you want to sleep on concrete . Pillows like rocks . We were booked in for 8 nights . Stayed 1 , then went and booked into sun island . Lost money . Lesson well learnt GET WHAT YOU PAY FOR.... Staff were beautiful .

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
10  Thank rozhutcho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nelli_78, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 3 May 2014

Dear Valued Guest,

We apologize that you did not got your expectation while stay with us.
We are glad to got very good feedback for us to improve our service, staff would be happy to looking after you for your next stay with us.

Please do not hesitate to contact us asfom@bali-kutaresort.com for next your journey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2013

This hotel was nice and the staff very friendly but did not get a good night sleep the whole 7 nights we stayed.
There was chanting every night and a rooster every morning without fail, after requesting to move rooms the staff were very helpful but the rooms still backed on the same side where the rooster and chanting was, so there was no point in moving.
The hotel is walking distance to everything but would be ideal for people wanting to stay out of the hustle and bustle.

Room Tip: Do not stay here if you want to sleep.
  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Lauren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nelli_78, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 3 May 2014

Dear Ms. Lauren R,

I would like to thank you to review of Bali Kuta Resort.
We are apologize that you did not got good sleep while your holiday.

Hoping you will come back again and we will do our best to make your holiday enjoyable. Please contact me (asfom@bali-kutaresort.com)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2013

the hotel is quite nice. The rooms are clean and comfortable. The breakfast buffet is very extensive. Only drawback is the location. It is in walking distance from teh beach but you have to pass very busy roads but he, that's Kuta for you.

  • Stayed: July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Het69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliKutaResortBKR, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 20 April 2013

Dear het69,

Thank you for your kind review on TripAdvisor for Bali Kuta Resort by Swiss-Belhotel.
We are delighted to hear that you had a great time during your stay with us. We hope that we could have the pleasure of welcoming you again in the near future.

Best Regards,


Abraham Runtu
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews