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Reviewed 10 September 2013

Recently stayed at BKR for the second time. The location of the hotel is great. Its only one street back from Legian and you can gain quick and easy access to Legian street through lane ways within 5+ minutes of walking. The Junior Suite with Pool View room is lovely and spacious with medium sized fridge if your wanting to chill your own food and drinks. The water temperature in the shower was rather cool even with the hot water flat out and the shower didnt have much water pressure either. The pool and surroundings are lovely and quite quiet and peacefull however not often you find Australian travellers staying at the hotel - the hotel tends to have many asian guests and accommodates for them with regards the breakfast buffet. A large variety of food is on offer for your breakfast but limited to Australian cuisine (mainly asian food). Overall, rooms are clean, staff are friendly, prices are good, location is good however the atmosphere lacks some vibe. If your looking for a quiet relaxing holiday and dont really want to mingle then this place is perfect. If your looking for a party environment, you wont find it here.

Room Tip: There is a local shop literally 2 minute walk to the North of the hotel when you exit that sells just about anything and one of the cheapest shops we have found for supplies (3rd shop up on left after leaving hotel)
  • Stayed: September 2013, travelled as a couple
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1  Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2013 via mobile

I stayed for 3 nights in a group tour with my friends. Cleanliness is below average in our room's toilet. It's a big hotel with a good swimming pool but lacks maintenance. Spa is good here. I would prefer this hotel only for the best deal otherwise there are many good choices.

  • Stayed: August 2013
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3  Thank vigneshv33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2013

I am currently staying here and really enjoying it.
We got a great deal online and irs costing ud $400AUD for 10 nights.
It is an older hotel but there's not a lot missing.
The staff are beautiful and more than willing to help. The restaurant serves beautiful food. The buffet breakfast is nice and the rooms are comfy.
I would recommend staying here if you would like an affordable stay, have small children and want to be away from noisy tourists.
10 minute walk to the markets.
Lovely for a quiet stay =)

  • Stayed: August 2013
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1  Thank Yeswehavenobananas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nelli_78, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 3 May 2014

Dear Valued Guest,

Thank you for such a great review, we are very happy to hear that your holiday with us was enjoyed.
I will passed your comments on to the team who are extremely happy to have made your stay so special.
We look forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2013

After booking our stay here I read reviews,,was a little off putting,,,I am her right now writing this review,,I have a ground floor Jrn suite,,perfect room,,nice and clean,,bedroom and separate lounge area with kitchenette and table,,beds are firm,,nice linen and pillows,,staff are wonderful,breakfast is the usuall Buffett,,pool has a few broken tiles but does not effect swimming in anyway,,boards around the pool can be noisy if children running around,,we been walking to beach and main shopping each day, around 10 mins,,then get a taxi home,,if you are on the correct side of the road you avoid the one way streets and the un wanted trip around Kota, cost you 50 cents,,they is a big supermarket close by if you need any thing,,

Room Tip: Room 129,, Jrn suite,,right in front of pool,,kids pool, and kids play room
  • Stayed: June 2013, travelled with family
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3  Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nelli_78, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 3 May 2014

Dear Ms. Kim L,

We are happy to hearing that you have a wonderful service from all staff in here.
Hoping that you will stay with us again when you come for holiday to Bali again

For further request please contact me asfom@bali-kutaresort.com

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Reviewed 28 May 2013

Unfortunately, I cannot say it was a pleasurable experience.

Location is the first problem, because of the one way street system, it is very hard to actually get to the place without an unwanted tour of Kuta. Fortunately, much easier to leave.

We didn't take a swim, because the pool looked a cloudy green color. Room staff did not leave any toilet paper in the room, (plus a few other items not replaced) there was no room service menu (had to ask 3 times before one finally arrived.

I was also disappointed with the breakfasts. This is the first time I have ever stayed in a Hotel where there was no bacon on the menu. While it may have been catering to guests that cannot eat pig, it is advertised as an International resort, and therefore should cater for international guests. The substituted "beef Bacon" was inedible.

And what really spoiled our break, was a group of young people (close by our room) who had BB gun battles whenever they were at the hotel. On one morning, there was a pack of them making far too much noise at the pool end. We asked reception twice to quieten them, but they continued with their shouting and BB gun fights till until around 4 am. While we understand the difficulty, we feel that hotels have an obligation to control rowdy guests.

We would have liked a massage/ spa service. We asked at reception where the spa was, ventured off to find it, only to find a very uninterested staff member who said the Spa was closed.

Despite 2 emails to the Hotel, there has been no response

  • Stayed: January 2013, travelled as a couple
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12  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nelli_78, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded 3 May 2014

Dear Mr. David W,

Thank you for your review of Bali Kuta Resort. We apologize that you did not got very nice experience as you expected. While we will always do our best for our guests, I can inform you that our hotel manager had some significant changes as part of our continuous improvement program – so this kind of mistake is a thing of the past. Please contact me (asfom@bali-kutaresort.com) so that we can try to make up for this shortfall when you happen to be in Bali in the near future.

We look forward to hearing back from you and hopefully welcoming you back in the near future.

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