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“Hotel Staff/Agents Send Spam After Stay”
1 of 5 bubbles Review of Dekuta Hotel

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Dekuta Hotel
Ranked #127 of 251 Hotels in Kuta
Quezon City, Philippines
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel Staff/Agents Send Spam After Stay”
Reviewed 20 May 2014

I stayed two nights at the Dekuta Hotel; I booked through Agoda. Weeks later, I started receiving email newsletters about activities and events in Bali. Everything in that newsletter was purely marketing rubbish. As far as I can remember, I never subscribed to such newsletter and the only people in Bali who got to know my email were the hotel staff. I tried to request (or even demand) many times already the removal of my email from the mailing list but as of writing this review, it is clear that they have not yet done so as I just received another newsletter from them.

My advice: Do not stay at this hotel if you do not want to receive persistent marketing rubbish after your stay.

The hotel overall may be somewhat satisfactory but consider the fact that they blatantly send you spam AFTER your stay and they will never remove your email from their mailing list despite numerous requests/demands. They may be accommodating while you're still staying at the hotel but they are apathetic and rude once your stay is over.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank algener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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378 reviews from our community

Traveller rating
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    31
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Jakarta, Indonesia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 May 2014

comfortable and near to beach, shopping mall and night life entertainment, but need to get more clean in the room, I think the staff need more pay attention to the cleaning in the room, specially in bath room. So far no more complaint about this hotel.

Room Tip: higher floor room more clean and quiet.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Meis3004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 May 2014 via mobile

Although dekuta doesn't have the best pool in Bali, the most fancy rooms by far it has the best location.
For 17-24 year olds anyway
It is right next to the beach, excellent tattooists, the Mushie bar, the clubs and the big shopping centre, kodak money changer is near
And of course for the end of every night out- it's extremely close to mcdonalds
Only downfall is the breakfast however it's already included in the price so it's not like your missing out on anything
Having said that, the breakfast might not be amazing but the lunch and dinner menu ESPECIALLY the carborna is amazing.
Also they need to clean the rooms more thoroughly like every other hotel
Even though it's near the clubs you can't hear the noise
I stay elsewhere when I come with my family (cause they pay for it!) but when traveling with my friends I won't stay anywhere else! They always have a deal on with the rooms to get them supercheap
The beds and pillows are hell comfy
It's great value for your money and I recommend everybody who asks to stay here
I come to Bali around four times a year and stay at this fabulous hotel.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2014 via mobile

Just got back from an 8 night stay in Bali and DeKuta. Really like this hotel. Good location, friendly and very helpful staff. My only issue was the toilet in our room didn't work, we ended up using the one in the lobby. Like other reviews have mentioned there isn't much sun around the pool chairs but if tanning is what you're after the beach is only a few minutes walk away. For under $100 per night including breakfast I would stay here again.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 May 2014

Booked a 2 nights stay for 2 rooms during a short trip to Bali in March. First disappointment, requested high floor not knowing that the hotel does not have elevator. Yes, their highest floor may just be 3 storeys but having to climb up the stairs after having too many bintangs is very challenging... Second disappointment air-con was not functioning well! Imagine the heat in Bali and waiting forever for the air con to cool the room... even leaving the air con on when we left the room for a couple of hours doesnt make any difference. both rooms we booked had this issue and when we called them to check it out, they just switched it off and then turned it on and said ok. you must be kidding me... i am sitting in the room sweating buckets and he said ok? Third disappointment room floor was filthy! it is dusty and dirty. we had to use the towels to clean the floor. Fourth disappointment bed has ants crawling! Its bad enough I had to deal with a warm air con and now ants crawling on me while i'm trying to sleep? Had enough for one night so I forfeited my second night payment and went to book another hotel in kuta which is much cheaper but with better amenities!

Room Tip: DO NOT request for high floor if you do not wish to climb up the stairs. And make sure the air con i...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank nasteestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 May 2014

Recommended by my cousin, I went ahead to book, stayed for 3 nights and loved every bit of the hotel. Rooms are clean and bed's comfy plus, Wi-fi's a breeze here. Hotel's just 5a short walk to Kuta Beach and 10mins away from Hard Rock Café. In summary - Strategically located.
Will definitely stay there for my next trip.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Zuriaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coolangatta, Australia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 April 2014

I usually stay in Legian or Seminyak and decided I didnt want to drive my bike anymore (was robbed and pushed off my scooter in November 2013) So I decided to stay where I could walk to the beach and shops. DeKuta is located at the beach end of Poppies 2, a very short walk down to Beachwalk. Its rooms are spacious and modern with either a choice of twin beds or a king bed and the balcony are large for Bali standards. The pool area always has sun which is good for those who tan and also lots of shaded places to sit and relax around the pool and lobby. The restaurant attached does room service but dining in was a better option (im a people watcher). Wifi was available FOC and worked in all areas of the hotel! I would consider staying at this hotel again when I return to Bali.

Room Tip: Second Floor... facing away from the morning sun. I stayed in room 223 just above the end of the poo...
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laladodol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomeoPutra M, Marketing Communications at Dekuta Hotel, responded to this review, 15 April 2014
Dear guest,

Thank you for extending your wonderful staying experience with us to the Trip Advisor readers.

We are glad to learn that our location is an advantage you could benefit from and our facilities have impressed you. You came to Bali in a good time when the weather is already sunny. Be rest assured that your next stay with us will be even more pleasurable one, as we continuously strive to provide the most memorable and unique stay for our guests.

Looking forward to welcome you as one of our guest again in the near future.

Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dekuta Hotel

Property: Dekuta Hotel
Address: Poppies Lane 2 No. 8, Kuta, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#31 On the Beach Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Dekuta Hotel 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
A budget boutique hotel offering style, comfort, ambiance and flair at affordable prices. Something exciting is happening in the world of hotels. A new type of traveler is walking through the door. These modern people are explorers, culture seekers, professional and shoppers. They travel a lot - both long and short haul. They share a respect for the places they visit and are young at heart. Located just steps away from famous Kuta Beach dekuta offers a unique personality and like to be approachable, chic with comfort interior, contemporary design, great tourist centre locations, welcoming and friendly staff - an altogether perfect little package at an altogether perfect little price! All rooms feature premium king-sized or twin single bed mattress draped with high quality mahogany wood & bed dings topped with four oversize pillows, perfect for a good night's rest. The free Internet WIFI access throughout the hotel and the 32" LCD TV keep your mind well entertained, while the separate rain shower or bathtub relax the weary soul. Feeling hungry or just fancy drink in a friendly laid back atmosphere? You're in luck! Our hotel has its very own rooftop & lounge onsite - Nebula Room - serving delicious food & beverage all day long and you'll always get a warm welcome. ... more   less 
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Also Known As:
Dekuta Hotel Bali/Kuta

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