We are regular visitors to Febris spa and recommend them but leaving Bali this time I'm very disappointed. My hubby took our youngest girls (8 yr old twins) for the princess package and also had a massage himself, no complaints excellent as always and great value. Myself and my eldest daughter also had a package and later my daughter went and got her nails redone.
We booked for our last day for pedicures and to get the little girls nails done again. I felt completely scammed when the girl told me we were to be charged 220,000 for each little girls fingers and toes as they wanted flowers. I said to her how can that be when the package for 2 1/2 hrs was only 264,000 and included massage, scrub, nails, meal etc etc. it also states 50,000 for nail polish so should if been 110,000 (with tax) the lady just said well thats why it's a package!!!
I walked out in disgust and not one of us had our treatment done- 4 bookings. They didn't even seem to care at all. I know they are very busy but this is no way to treat their regular customers we had given them lots of business and brought our friends with us too. We won't be back ;-(
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