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“Good value for the money”

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Pondok Sari Kuta Bali
Ranked #16 of 345 Kuta B&B and Inns
Sundsvall
Level 5 Contributor
86 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Good value for the money”
Reviewed 16 February 2014

We stayed at the lower floor next to the reception and our room was very good. Nice bed, bathroom and so on.

When you are outside it's really trashy but as soon as you get in to the hotel property it's like a little paradise. The pool is very nice, but a bit to much chlorine in it.

The hotel don't have a restaurant but Best Western is just a few hundred meters away.

The breakfast is just a joke. Some kind of goodiething and just one per person.
Overall it's good value for the money but a bit away from everything in Kuta.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthonia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rama_Garden, Manager at Pondok Sari Kuta Bali, responded to this review, 16 February 2014
Dear Anthonia L,

Warmest greetings from Pondok Sari Hotel,

Thank you for sharing your stay experience with us.

Thank you for the compliment given to our room, nice bed, bathroom, swimming pool, and good value for the money.
Your feedback has been discussed on board about the breakfast, action has been taken to follow up this issue.

Once again we would like to thank you for staying with us and look forward to welcoming you back on your next visit to Bali.

Best regards,


Eddy Kusuma
(Asst Resident Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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203 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
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English first
Perth, Australia
2 reviews
Reviewed 4 February 2014

My girlfriend and I stayed here for three nights from Jan 29th - Feb 1st We always stay in cheap accommodation and are not picky. This place, however was horrendous. When we arrived we were greeted by a very rude receptionist, demanding our booking details. Ok, you get that sometimes. We were then taken to our room on the second floor, FULL of mosquito's. The bed had blood stains on it, there were dead bugs at the head of the bed, the fridge had mold growing in it on the shelves. The bathroom was disgusting. We could barely breathe when we entered the bathroom, it smelled so strongly of dampness. We had to ask them if we could either move rooms or have them air it out. They (attempted to) air it out. The shower hardly worked, spraying water over the entire bathroom as the shower head was attached to the ceiling.
Next morning we went down to get breakfast. You had a choice of one of a variety of prepackaged doughnuts from the mini mart. They also had some juice but it was covered in bees(which the staff didn't care about) so nobody actually used it. The other guests brought their own breakfast from outside.
Later on we wanted to get some laundry done, when we contacted reception they had no idea of the prices of their 'included laundry', simply saying they don't have a price list. We had to call the launder ourselves to organize it, the guy had better English than any of the staff at the hotel.
For our last day we decided to try and book a day trip to Uluwatu. As the reception also apparently organizes tours, I asked to use their phone to contact some drivers. In total I had to call 4 people because it happened to be the Chinese New Year, so many were busy. By the time I got to calling the fourth the receptionists looked at each other, rolling their eyes, talking to each other in Indonesian, so we just gave up and left.
Later that afternoon I went down to reception to pick up our laundry and there was a guy with a gas mask on, spraying thick mosquito repellent all over the hotel grounds, I had to take a breath and run back upstairs to the room to avoid breathing it in. Turns out the gas was leaking into the room anyway through ventilation.
All in all the stay was a complete waste of time and money, the staff were rude, incompetent and generally had no clue or care. The location of the hotel is very average. It would take a while to walk to anywhere central. From a very tolerable traveler, I would never recommend this dump to anybody.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AshJI0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rama_Garden, Manager at Pondok Sari Kuta Bali, responded to this review, 6 February 2014
Dear AshJIO,

Warmest greetings from Pondok Sari Kuta Bali,

Thank you for your feedback on your recent stayed in February 2014 at one of our superior room which is located on the second floor.
Your comments on receptionist, mosquito, equipment, and also our breakfast, are much appreciated, these issues have been followed up by our team by taking some action to avoid the same issue happening again in future.

Once again, we would like to thank you for staying with us and look forward to welcoming you back on your next visit to Bali.

Best regards,


Eddy Kusuma
(Asst Resident Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuta hotels

perth
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 December 2013 via mobile

We stayed here as a family in a triple room. It's a bit off the beaten track but in easy reach of the main drag by taxi. Clean rooms with decent aircon and a lovely small pool :) for the price? Why not!

Stayed September 2013, travelled with family
Helpful?
Thank lisanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rama_Garden, Manager at Pondok Sari Kuta Bali, responded to this review, 30 December 2013
Dear Lisanco,

Warmest greetings from Pondok Sari Hotel,

Thank you so much that you would like to share your experience during your recent stay at Pondok Sari Hotel.

Your valuable comment have been discuss and it would be our pleasured to welcoming you again in the near future at Pondok Sari Hotel.

Kind Regards,


Eddy Kusuma
(Asst Resident Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2013

My cousin and I stayed here for 2 nights before go to the airport and were quite impressived with our comfortable well-equiped room and nice pool. Friendly staffs and good breakfast. Near the airport (about 10minutes by taxi) but far from the Kuta central market (about 30-40mins by walk). Enjoy our stay here, highly recommend for who need to find a hotel near the airport.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trang N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rama_Garden, Manager at Pondok Sari Kuta Bali, responded to this review, 27 December 2013
Dear Mr/s Trang N,

Warmest greetings from Pondok Sari Hotel,

Thank you for your feedback on your recent stay with us.
We are really glad to hear that everything that we offered has lived up your expectation and thank you for highlighting our room, swimming pool, staffs, breakfast, and our location.

Its is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.
Once again, we would like to thank you for staying with us and we look forward to welcoming you back soon in future.

Best regards,


Eddy Kusuma
(Asst Resident manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 December 2013 via mobile

Booked this hotel before arriving in Bali provided them with flight details and they picked us up even we arrived @midnight. Pickup was free with a 3 night stay. Clean room, good breakfast. Nice pool. Takes 30 min to walk to Kuta beach though. Taxi cost 30000 RP from Kuta back to the hotel. So we switched into another hotel closer into Kuta.

Stayed December 2013, travelled with friends
Helpful?
Thank Frugaltravelrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rama_Garden, Manager at Pondok Sari Kuta Bali, responded to this review, 6 December 2013
Dear Frugaltravelrus,

Warmest greetings from Pondok Sari Kuta-Bali,

Thank you very much for sharing your experience with us.
It has been a pleasure to received a constructive feedback from you.

We would remain keep the services in high standard and we thank you for your valuable feedback regarding the cleanliness, breakfast, airport transport, and also our swimming pool.
We have passed on this valuable feedback to the related team in order to provide better service in the future.

We wish there is a chance to serve you again in the near future, please feel free to let us know and we will assure for the best attention during your stay.

We look forward to welcoming you again on your return at Pondok Sari Kuta-Bali.

Best regards,


Eddy Kusuma
(Asst Resident Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Western Australia
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 November 2013 via mobile

A great little budget hotel in Central Kuta. Eddie at reception was awesome, great customer service and great English. Family of 8 in 2 rooms on our last day before flying out. No hot water in mine but otherwise comfortable but basic. Pool turned my daughters blonde hair green in about half an hour! No restaurant or bar. If you're not after anything fancy it's a nice little place to stay for a couple of days.

Stayed November 2013
Helpful?
Thank toledogirl51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rama_Garden, Manager at Pondok Sari Kuta Bali, responded to this review, 26 November 2013
Dear Mrs Toledogirl51,

Warmest greetings from Pondok Sari Hotel Kuta-Bali,

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Pondok Sari Kuta Bali.
Your constructive feedback is important to improve our services and facilities.

Your comments have been discussed on board and action have been taken to handle both this matter, firstly hot water in the room and water in the swimming pool.
Our sincere apology for the inconvenience it has caused to you.

Again thank you for having stayed with us and we look forward to the opportunity of again welcoming you back to Pondok Sari Kuta Bali in the near future.

Kind regards,


Eddy Kusuma
(Asst Resident Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level 5 Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 November 2013

I only stayed there for 1 night coz I had to catch an early flight, but I wouldn't recommend it for a leisurely stay. The location is not good, you need a taxi to get to the street with restaurants and shops, plus my room ( located on the ground floor) had a really bad smell and it was hard for me to fall asleep.
It could have been the old aircon that hasn't been cleaned or the drains. Close to the airport though, only 10 minutes away and the taxi cost me 40,000 IDR.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ngohl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rama_Garden, Manager at Pondok Sari Kuta Bali, responded to this review, 19 November 2013
Dear Mr/s Ngohl,

Warmest greetings from Pondok Sari Hotel,

Thank you very much for sharing your experience regarding your recent visit to Pondok sari Hotel, Tuban-Bali.
We are deeply apologize that your experience did not meet your expectations, especially on the facilities at our room.
We have passed on this valuable feedback to the related team in order to provide better service in the future.
We wish there is a chance to serve you again in the near future, please feel free to let us know and We will assure for the best attention during your stay.

We look forward to welcoming you again to Pondok Sari Hotel, Tuban-Bali.

Kind regards,


Eddy Kusuma
(Asst Resident Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pondok Sari Kuta Bali

Property: Pondok Sari Kuta Bali
Address: Jl. Nyangnyang Sari no. 7B, Kuta 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta
Amenities:
Free Parking Swimming Pool Airport Transportation
Hotel Style:
Ranked #16 of 345 B&Bs / Inns in Kuta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pondok Sari Kuta Bali 3*
Number of rooms: 30
Official Description (provided by the hotel):
Pondok Sari provides comfortable and affordable accomodation and is located 10 minutes to the airport, Kuta Beach, Supermarket and various exotic restaurants and malls. It offers 30 well maintained and spacious rooms with a large swimming pool and perfect for short and long term staying guests. All rooms are fully air-conditioned, Hot & Cold Showers, International TV Channels, Wi-Fi and a large parking area. A very relaxing and a peaceful abode. ... more   less 
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Also Known As:
Pondok Sari Hotel Kuta
Pondok Sari Kuta Bali

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