I recently staying in this hotel for 8 days. I wasn't familiar with Kuta town so I accidentally stumbled on it. I checked the cost per night on Agoda and went into the hotel reception to see how much they wanted for the walk in rate.
They wanted considerably more, so I told them it would be cheaper for me to book it online there and then with Agoda. At that point the receptionist offered me the same deal as the Agoda rate which I agreed to.
The hotel is located about 7 minutes walk from Kuta square and about 12 minutes walk from the beach. The hotel itself is set back from the busy road outside so it's away from the noise of Bali's 24/7 traffic. There's also a carpark in the courtyard of the hotel, useful for those with a car or motorcycle because you can park off road.
The room itself was spacious and had a big bathroom. What let it down was the level of cleanliness. The rooms were cleaned everyday no matter what time you slept to, but they weren't cleaned properly. No detergent or bleach was ever used, the floors were just given a lick over with a mop and plain water. Consequently the filth had built up around the crevices and corners of both the room and the bathroom, which I have illustrated by posting photos showing this.
Another gripe was that there was only one single plug socket in the room. Those of us with an iPhone like me, will know that they constantly need charging up. So I couldn't watch tv and charge my phone up simultaneously. It was either one or the other, so given my heavy use of 3G I barely ever got the chance to watch tv.
The swimming pool in the courtyard was tiny, not much bigger than a bath. I never saw anyone use it.
The Internet didn't work in the rooms but you could sometimes get a signal on the balcony and the signal was strongest in the courtyard, downstairs outside reception.
The staff were pleasant enough. Only problem with them was their ineptness and inability to use a PDQ terminal when paying by credit card. The wires were loose and the connection to the credit card terminal was poor. But the staff didn't know this and when payment failed to process they thought it was down to the card being declined. Only one of the three staff who worked on reception could use the CC machine. The other two , however many attempts they made could never process a payment. Common sense would suggest that the staff need retraining(if they were ever trained) to perform basic actions like this.
I was given a breakfast voucher on the first day and told breakfast was included. After that I was never given another breakfast voucher and I never asked for one. The one time I did eat breakfast I decided that it wasn't worth going to. I ate two fried eggs and was offered 2 anaemic looking sausages which I declined. I drank tea ready made and poured from a metal pot which lacked any taste.
When it came to the time to check out the receptionist came across as being a bit annoyed with me because I was going. I was leaving Bali not changing to a different hotel. I was told to wait while they checked the room and there were no goodbyes. It was as if once I was no longer a paying customer I no longer existed.
Tourist to Bali should be aware that Bali is an intense tourist destination. Standards are low and prices are high. Service is indifferent and unctuous as to be expected in a destination of mass tourism. I didn't go there for pleasure I went to Bali for business so when I was there I stayed at the same hotel even though it wasn't that good. And to be honest, in a place like Kuta if I'd changed hotels, I really couldn't see it being any better than the one I was in.
So final verdict was that although in another destination the hotel would have been below par for the money I paid, by Bali standards it was possibly even a little above average. My advice for anyone who doesn't have to go to Bali would be to avoid going there, it's an awful place.
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- Also Known As:
- Bagus Hayden Hotel Bali/Kuta