We had our vacation to Bali recently. We choose Sun Island hotel Kuta. The hotel provides all the basic services like other hotels everywhere. But one cannot expect a very good customer service as we had bad experience with them. Customer service (Front desk) are not friendly and surprisingly never smile at visitors. We had this skeptic thought that maybe since we are Asians that the service given by them are poor and maybe foreigners from US or UK would have a better service from them. No idea if this is the case. Rooms are nice and comfortable. Breakfast are a total disaster! My advise, better to eat somewhere else then to eat their slimey noodle, insects infested fruits, over cooked vegetables in the morning for breakfast. It really turns our holiday mood down!! Another bad point is, at a times we expect a silent and relaxed stay at our room, but it turns out the loud concert at the cafeteria in the evening is not a pleasant one. Their bathroom has a large window that one can see from the bed what and how the other person is bathing!! is it necessary? i wonder what kind of concept is that, totally no privacy! We had to raise the curtain down before go for bath or to the toilet and still if people with bad intention can move the curtain to see what the other people doing inside the bathroom. Why the peek show type of concept? One good thing on this hotel is they do check-in and check-outs at odd times. Overall disappointing stay.
- Official Description (provided by the hotel):
- Sun Island Bali Group is pleased to present Sun Island Hotel & Spa Kuta that offers you its definite impeccable service through the 121 rooms and 8 suites, with a true service of 4 star hotel where sophisticated contemporary designs meet Balinese hospitality and inspire posh amenities. Located in the most strategic location in Kuta, 5 minutes from Ngurah Rai International Airport, 5 minutes walk to the famous sandy Kuta beach, shopping malls, traditional art market, Waterbom and many restaurants. ... more less
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- Also Known As:
- Sun Island Hotel & Spa Kuta Bali