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“Staff steals money from rooms”

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Best Western Kuta Beach
Ranked #134 of 340 Hotels in Kuta
Pancevo, Serbia
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Staff steals money from rooms”
Reviewed 4 April 2014

I was on journey in East Asia, in 4 hotels in Indonesia, Malaysia and Singapore. Never ever had such experience in any other hotel - a 350$ was stolen from my room. CCTV recording showed that no one but ourselves and staff entered the room.
When I reported that I am robbed, first they told me not to call the police and that they would investigate. Few hours before my departure, they ask us let go to the police now. Organized crime or what?
So, If You still want to be guest here, all your money and belongings must be with You - check them all the time.

Room Tip: Chose another hotel
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DukeST2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternKutaBeach, Front Office Manager at Best Western Kuta Beach, responded to this review, 7 April 2014
Dear DukeST2014

Warmest greeting from Best Western Kuta Beach Bali...

Thank you for bringing to our attention the problem you have encountered during your visit in our hotel, On behalf of Best Western Kuta Beach team, please accept my deepest apologies for the inconvenience you were caused during your stay with us. After short investigation to our team here at Best Western Kuta Beach, with deep regret we would like to inform you that there is no suspect found in regard to your money.

Please give me some time to explain a little bit about our chronology result:

On March 20, 2014 Mr. Stojicevic came to reception desk at approximately 9:45 pm and reported that he lost money from his pocket purse.

We did explained to Mr. Stojicevic that in Room Safe is available to storage valuable things .
Mr. Stojicevic realized about the facility but he don’t want to use it since he believe that he won’t lost any money.
Mr. Stojicevic realize that the money was lost on March 20th in the evening and at the other side Mr. Stojicevic check in or arrived on March 17th, 2014.

Even though the case is about three days, our security team doing an internal investigation based on CCTV record.
2 days before check out we also offer to report to the police station in order to make better investigation.

On March 21, 2014 we tried to call to the room to clarify the results of our investigation but seem there is no body pick up the phone.
We decide to come over to the room directly to be able to meet and talk with Mr. Stojicevic but unfortunately there is DND sign.

We try to wait until evening to be able to meet with Mr. Stojicevic and again offer to go to the police station to report the case in order to have better investigation result but refused since finally there is only 3 hours left for check out time.


Actually our Receptionist has been inform to any single our valuable guest upon check in that we have In Room Safety Box facilities to use in order to storage all guest’s valuable belonging.

On behalf of Best Western Kuta Beach team, please accept my deepest apologies for the inconvenience you were caused during your stay with us
and we sincerely hope that this experience will not impair your confidence in Best Western hotel network.

Thank you and kind regards,


Yudhi Satrya
Front Office Manager
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (148)
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Liberia, Costa Rica
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 April 2014 via mobile

Good value, clean room, good breakfast, friendly staff. There is one girl named mely. She was very helpful and very friendly. She made our stay very comfortableand had a great attitude. Kuta sucks, but if you need a place close to the airport, BW Kuta is a good choice

Stayed March 2014, travelled with friends
Helpful?
Thank david d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternKutaBeach, Front Office Manager at Best Western Kuta Beach, responded to this review, 7 April 2014
Dear Mr. David

Warmest greeting from the Best Western Kuta Beach...!

We appreciate you taking the time to share your experience staying with us and thank you for choosing Best Western Kuta Beach as your accommodation choice during you visit to Bali.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I’m really happy that you were overall satisfied with the facilities and services provided by our Hotel, especially our staff and our restaurant. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.

All of us at Best western Kuta Beach is looking forward to have you back again with us.


Best Regards,




Yudhi Satrya
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pancevo, Serbia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 March 2014

Beware! Staff steals money from rooms. 350$ was stolen from our room on third floor with no outside entrance or terrace. CCTV recording showed that no one but ourselves and staff entered the room. Hotel managers lied all the time. First they told us not to call the police. Then, just few hours before our departure, since we insisted on solving this, they told us 'call the police now'. Obviously this is organized theft, and one staff member confirmed that this is happening 'all the time'. If you still have courage to stay here, take care of your money and belongings and check them all the time.

Room Tip: Try other hotel for good and safe room.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nenad O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuta hotels

Jakarta, Indonesia
Level 5 Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 24 March 2014

We stayed here a week ago. The hotel location little inside a small street and little bit hard to park. The front office staff pretty nice, we came around 12 o clock and they try to find us a room right away event though it was Sunday when a lot of people check out.

The standard room really little bit small but nice, the Bathroom is also has a nice decor. The best part of this hotel is really close from the beach, only two minutes walk. The breakfast was very standard. But overall we enjoyed it here and will come back here again someday.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eddie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternKutaBeach, Front Office Manager at Best Western Kuta Beach, responded to this review, 27 March 2014
Dear Mr. Eddie D

Warmest greeting from the Best Western Kuta Beach...!

We appreciate you taking the time to share your experience staying with us and thank you for choosing Best Western Kuta Beach as your accommodation choice during you visit to Bali.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I’m really happy that you were overall satisfied with the facilities and services provided by our Hotel, especially our staff . I will gladly share it with all the team and this will certainly motivated them to keep up the good work.

All of us at Best western Kuta Beach is looking forward to have you back again with us.


Best Regards,



Yudhi Satrya
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 March 2014

Hotel is located just few mins of walk from beach, 10-15 mins walking distance to Beach Walk shopping center which has many restaurant with reasonable price. But a little bit off from the Kota busy shopping area.
Friendly staff provides good service. Room is clean but small. Swimming pool at the roof is pretty small, disappointed. Breakfast is almost same for everyday, not many choices. But with the price paying, no complaint. Few comments:
1. bathroom: glass panels are a bit transparent and no place to hang washed clothes
2. wifi is very slow and difficult to login sometimes

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Casfion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternKutaBeach, Front Office Manager at Best Western Kuta Beach, responded to this review, 24 March 2014
Dear Casfion

Warmest greeting from Best Western Kuta Beach...

I am really feeling overwhelmed with your review and thank you for taking the time to post it on Trip Advisor.

The most important element is that you had a memorable Best Western Kuta Beach experience and we greatly appreciate on your overall compliments regarding the Hotel.

I sincerely hope you would return and look forward to the time I can welcome you back.

With my best regards,




Yudhi satrya
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax west yorkshire England
Level 6 Contributor
131 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 23 March 2014 via mobile

Stayed here for 8 nights in March 2014. Booked a junior suite for two of us. Thankfully we did as we saw the normal rooms and they are small for more than a couple of nights stay. However some of the suites should have twin beds given their multi purpose use as one of us had to spend 8 nights on a sofa bed.

The rooms however are nice and modern and kept spotless with good housekeeping and regular linen and towel changes. The air con is quiet and kept the room at the set temperature.

Breakfast however is very chaotic unless you set your alarm for 7 am of go at ten and risk everything gone. After 8 days I felt that the whole set up needs a rethink. The food was fine but staff were sweating rushed off their feet keeping on top of running out food items for example. Most mornings there were never enough glasses and tables set as if there wasn't enough of everything crockery wise. Unless you asked there was no coffee and with space being tight, the area open to the heat ( it's not air conditioned the dining or reception areas) and some pushy people it kind of becomes a stressful battle. A few simple things like a coffee machine and more crockery and customers getting their own and finding a table might help. We felt sorry for the staff who were always friendly and happy to help.

The pool and roof top area were nice and there were free towels for sunbathing.

We booked a deal for staying more than 7 nights with some extras thrown in. We booked it direct. However the free minibar wasn't as described and we will be taking this up with the hotel direct. The transfers to and from the airport ( part of the deal) were efficient and friendly.

The wifi was free but needed regular logging in if offline a minute of two.

On the whole we enjoyed our stay but there was room for improvement in some areas.

Stayed March 2014, travelled with friends
Helpful?
Thank Markfennelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternKutaBeach, Front Office Manager at Best Western Kuta Beach, responded to this review, 24 March 2014
Dear Mr. Markfennelly

Warmest greeting from Best Western Kuta Beach...

I would like to thank you for choosing Best Western Kuta Beach as your accommodation choice during your recent stay in Kuta...
It is feedback such as yours that enables us to adjust and better our services and facilities to meet the discerning needs of our guest. And it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Best Western Kuta Beach.

Kind Regards,


Yudhi Satrya
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 March 2014

I came here last time for my Valentine's day dinner....food was awful but service was excellent with Eri, Cintya and Pung on the floor. Last Friday, I came with my girl friend for a dinner and totally surprised that we found out that our favorite waitress' Cintya has gone away. What a lost for the hotel.....Secondly, husband order a soup buntut but it came off that the vegetable in the soup is still raw...carrot and potatoes are inedible. We have to wait for almost 45 minutes for the soup buntut to came out. Very disappointing when we have waited that long, what we received is below expectations. It goes the same as well with my Cheese burger....very off the track. The beef patties are full with starch...you hardly can taste the meat....what a way of cheating your customer. Please let your chef knows that this is kind of food quality can only found in "Warung" and it is not acceptable. Very terrible and not recommended to anyone.

  • Stayed March 2014, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank babydenisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternKutaBeach, Front Office Manager at Best Western Kuta Beach, responded to this review, 24 March 2014
Dear babydenisa...

Warmest greeting from Best Western Kuta Beach Bali...

Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. It is with sincere regret that i note your dissatisfaction with our service and facilities. We are most concerned with the satisfaction of all of our guests and your feedback is great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

I thank you for your continued support and hope we will have the pleasure of serving you again soon and if i may be of any further assistance, please do not hesitate to contact me.

Thank you and kind regards,


Yudhi Satrya
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Kuta Beach

Property: Best Western Kuta Beach
Address: Jalan Benesari Pantai Kuta, Kuta 80361, Indonesia (Formerly BEST WESTERN Kuta Beach)
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 On the Beach Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Kuta Beach 3*
Number of rooms: 144
Official Description (provided by the hotel):
BEST WESTERN Kuta Seaview is a newly built property with modern-minimalist design. It's built by combining the hospitality spirit of Balinese people, as well as the high standard of BEST WESTERN facilities and services. The hotel comprises of 144 rooms, each equipped with room amenities of international standard, a swimming pool, and a roof to bar overseeing the beautiful Balinese sea as well as the impeccably breathtaking sunset. The hotel is strategically located at the heart of Bali to ensure comfort and convenience. Within walking distance are the paradise for surfers, with white sands beaches along the famous Kuta beach, the enormous shopping areas and the center of Bali nightlife entertainment. ... more   less 
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Also Known As:
Best Western Kuta Beach Hotel Kuta
Best Western Kuta Beach Bali

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